The Federal Reserve provides depository institutions with several options to access Federal Reserve Financial Services. Currently, the FedLine access solutions include:
Other access methods include:
The Customer Contact Center (CCC) provides customer support for access connections and services and strives to provide timely information regarding service disruptions. Service disruption information will be communicated in a number of ways, including via email, phone calls and announcements on FedLine Home and the Service Status page. The CCC has multiple geographically-dispersed locations to help ensure its ability to provide customer support during service disruptions.
The systems that support FedLine access solutions and other services are also located in multiple geographically-dispersed locations for redundancy.
It is important that your staff become familiar with the information provided on this page of the National Business Continuity Guide, as well as the information provided for each of the FedLine business applications and services you use.
For information about contingency planning for the FedLine Advantage access solution, please review the FedLine Advantage contingency guides available via the EUAC Center at FedLine Home.
For more information about contingency planning for FedACH Services or Fedwire Services via the FedLine Direct or FedLine Command access solutions, contact the Customer Contact Center.
IMPORTANT NOTE: If you replaced your VPN device on or after May 13, 2013, you are operating on the Next Generation VPN Solution. For more information, review the available business continuity options.
Address comments and questions to the Federal Reserve Bank Services Webmaster.
©2014 Federal Reserve Banks