Account Services Business Continuity

Overview - Disruption to Account Services

The Federal Reserve System's Account Services provide a reliable, complete, and timely source of information about financial entries debited or credited to your institution's master account for Federal Reserve services. Data formats are clear, easy-to-read and at varying levels of detail to support both cash management and account reconcilement requirements. Comprehensive Accounting Information is available through Account Management Information (AMI) as part of FedLine Web. Delivery of various Accounting statements can be via your FedLine platform, your FedMail e-mail or FAX address, or Computer Interface.

Three types of outages may occur that could affect Account Services: a computer outage, a network outage and the situation where the building is unavailable. Each of these is touched upon in this section.

Preparing for Account Services Disruptions

If a major disruption to service occurs, your local Federal Reserve Office may not be able to meet your ordinary needs for Account information. To prepare for such a disruption, you may want to consider the following:

  • Have Federal Reserve Office primary and alternate contact numbers available.
  • Have backup procedures and systems in place to monitor your account balance and estimate your account balance during a disruption.
  • Consider how your institution will respond to a Federal Reserve disruption and communicate those plans to appropriate staff. Refer to the section titled "What You Should Do" for suggestions about what to do during and after a major disruption.

During an Account Services Disruption - What to Expect

Account Services has backups at remote sites for a computer outage. During a computer outage, services will be recovered within the recovery timeframes as indicated. In the event of a major disruption to processing at the Federal Reserve, the availability of the Statement of Account Information and other Accounting Information Services may be delayed.

For a network outage, which can include FedLine Web, FedMail, Computer Interface or Bulkdata/Connect Direct, please see the Electronic Access portion of this guide.

In the event of a disaster that renders a Reserve Bank inaccessible, personnel at another Reserve Bank will assist you as needed until the affected area’s Accounting personnel have relocated. Please see the contact information for primary and alternate numbers. Other Federal Reserve services may also be disrupted at the location of an inaccessible building. Please refer to that service’s portion of this guide for business resumption information.

During an Account Service Disruption - What You Should Do

During the event:

If you need to inquire or obtain the status of account statements, Account Services, account reconcilement and other accounting information, contact the customer support area for your local Reserve Bank using the information listed here:

Statement of Account / AMI / Cash Management Contact Information

Office District/Office Phone Number Primary/Alternate Phone Numbers
  • Atlanta
  • Birmingham
  • Jacksonville
  • Miami
  • Nashville
  • New Orleans
 (877) 533-9735 Primary: (800) 553-9656 x45032

Alternate: (800) 635-7329
  • Boston
 (800) 447-7205 Primary: (800) 553-9656 x45032

Alternate: (800) 635-7329
  • Cleveland
  • Cincinnati
  • Pittsburgh
 (216) 579-2350 Primary: (800) 553-9656 x45032

Alternate: (800) 635-7329
  • Chicago
  • Detroit
 (888) 372-2446 Primary: (800) 553-9656 x45032

Alternate: (800) 635-7329
  • Dallas
  • El Paso
  • Houston
  • San Antonio
 (800) 333-1715 Primary: (800) 553-9656 x45032

Alternate: (800) 635-7329
  • Kansas City
  • Denver
  • Oklahoma City
  • Omaha
 (800) 333-6820 Primary: (800) 553-9656 x45032

Alternate: (800) 635-7329
  • Minneapolis
  • Helena
 (800) 553-9656 x45032 (800) 635-7329
  • New York
  • Buffalo
 (877) 219-6251 Primary: (800) 553-9656 x45032

Alternate: (800) 635-7329
  • Philadelphia
 (877) 574-1776 Primary: (800) 553-9656 x45032

Alternate: (800) 635-7329
  • Richmond
  • Baltimore
  • Charlotte
 (800) 322-0580
(800) 322-0580
(888) 315-6250
 Primary: (800) 553-9656 x45032

Alternate: (800) 635-7329
  • St. Louis
  • Little Rock
  • Louisville
  • Memphis
 (800) 333-0869 Primary: (800) 553-9656 x45032

Alternate: (800) 635-7329
  • San Francisco
  • Los Angeles
  • Portland
  • Salt Lake City
  • Seattle
 (888) 339-3506 (800) 553-9656 x45032

Statement of Service Charges / SCI Contact Information

District Contact Number
  • Atlanta
  • Chicago
  • Boston
  • Kansas City
  • New York
  • Philadelphia
 (800) 333-6820 - Primary
(800) 485-1033 - Alternate

Use alternate if primary is unavailable.
  • Cleveland
  • Dallas
  • Minneapolis
  • Richmond
  • St. Louis
  • San Francisco
 (800) 485-1033 - Alternate
(800) 333-6820 - Primary

Use alternate if primary is unavailable.

While every attempt will be made to restore the Accounting applications as soon as possible, it is the responsibility of each customer to estimate its account balance and conduct its business accordingly.

  • Ensure that you have done your best to manage and fund your account.
  • Consider all of your funding options.
  • Review and/or execute your own business resumption plans as needed.
  • Notify appropriate operations personnel in your organization if you learn of a Federal Reserve outage. Take steps to minimize the points of contact with the Federal Reserve to help us expedite a full recovery.

After the event

After recovery, all customers will receive account statements and be advised to balance / confirm their activity. Copies of all transactions processed on the day of the outage should be retained for comparison with the Statement of Account. If discrepancies become apparent during review of the statement, you should call the number listed on the statement next to the problematic transaction(s) to investigate.

If primary contacts were unavailable, continue to use alternate contacts until notified that the Reserve Bank has returned to normal. When notified that the Reserve Bank is back to normal, resume normal communications and processing.

Recovery Timeframe for Account Services

  • The Account Management applications, which include IAS Statement of Account, Account Management Information (AMI) and Cash Management Services, should be restored within 1 to 6 hours, depending on the nature of the outage.
  • Preliminary account balance information should be available within 1 to 6 hours.
  • The monthly Billing and Service Charge Information (SCI) should be available within 72 hours.

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