My organization currently has access to Check Adjustments via the FedLine Web Access Solution

Currently, your organization already accesses Check Adjustment Services via a FedLine access solution, however may be still be submitting some check adjustment requests manually. The Federal Reserve Banks highly recommend you review the benefits of submitting check adjustment requests electronically via the FedLine Web access solution only.

Follow these five steps to evaluate your institution’s access to Check Adjustments via the FedLine Web access solution

Step 1 Discover how Electronic Check Adjustment Services can benefit your financial institution

Offers a quick and effective way to resolve debit or credit settlement discrepancies on checks that were handled by the Federal Reserve Banks.
Provides you with the ability to print multiple advices and allows authorized customers to process check adjustment advices for other institutions
Allows you to save time and streamline your workflow when receiving and researching adjustments
Benefit from the Documents to Follow (DTF) Archive feature which allows you to transform documents, that support check adjustment requests, into exchangeable electronic images and helps eliminate the need for mailing most types of documentation, for faster receipt of your completed adjustment request.
For additional benefits please review the Check Adjustment Services product sheet (PDF)

Step 2 Access Information Needs

Determine which individuals in your organization need access to Check Adjustment Services via the FedLine Web access solution.

If you are not an End User Authorization Contact (EUAC) for your institution, we encourage you to work with an EUAC to coordinate your conversion.

The FedLine Subscriber and Roles report may be used to determine which existing Subscribers need to have access to Check Adjustment Services added to their credential and which new Subscribers need to be set up. Self-Service EUACs have the ability to access the FedLine Subscriber and Roles report from the EUAC Center. EUACs that do not have self-service may sign up by submitting an updated version of the EUAC form (PDF). Otherwise, an EUAC may request the report from the Customer Contact Center (CCC).

Carefully determine which individuals within your organization need access to services and to what degree Subscribers have access to various capabilities available within services. To help your organization better determine who should have access to what, we have developed two distinct roles within Check Adjustment Services via the FedLine access solution.

Subscriber (User) Role

Ability to submit check adjustment requests electronically.

Supervisor Role

Ability to set defaults for the data elements shown in the Inbox and set a Large Dollar review limit for the institution.

Step 3 Sign up for Subscribers for Check Adjustment Services

Sign up Subscribers as needed

Your institution’s EUAC(s) should complete and submit a Subscriber Request Form online, for each individual who will be authorized to access Check Adjustment Services via FedLine Web.

Step 4 Educate and prepare staff to use Check Adjustment Services via the FedLine Web access solution

The Federal Reserve Banks highly recommend training new Subscribers using FedLine Web for the first time. We offer several resources to help your staff prepare.

Recognizing that your Subscribers have numerous responsibilities we offer online training, so your staff can prepare at the times that best meet their busy schedule.

We offer convenient Check Adjustment Webinars to help assist your institution in maximizing the benefits of Electronic Check Adjustments. The webinar sessions are designed to provide an interactive training experience while you remain at your desk.

The Webinars, lead by Federal Reserve Bank staff with in-depth adjustment knowledge, are conducted regularly online and cover a variety of topics including:

Basic Principles and Concepts of Check 21 Adjustments
Basic Principles and Concepts of Check Adjustments
Basic Principles and Concepts of Return Item Check Adjustments
Check Adjustments Insights into Investigation Types (ITYPs)
Documents to Follow Archiving
Managing Check Adjustments on FedLine Web^®

The Federal Reserve Banks provide the latest adjustment information using technology that enables participants to register and attend Webinars without ever leaving their desks. The cost savings associated with eliminating travel, and the ability to have multiple participants attend sessions from one location, adds tremendous value to the Webinars.

The Webinars are designed to assist you in maximizing the benefits of our Check Adjustments Services in order to quickly and effectively resolve settlement discrepancies on checks that were processed or handled by Reserve Banks.

Learn more about the Check Adjustments Webinars and register today!.

Start training today and get a behind the scenes look in how processing Check Adjustments online can benefit your organization.

Step 5 Start submitting electronic Check Adjustment requests via the FedLine Web access solution

Your conversion is not complete until your organization no longer submits check adjustment requests manually. Remind your Subscribers that FedLine Web provides the ability to submit check adjustment requests electronically, reducing the burden of paper forms and telephone inquiries normally associated with a request.

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