Customer Communications

The Federal Reserve Banks communicates frequently with customers regarding new services and operational changes; below you can find letters to customers by product and by district.

Browse by Product

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Access Solutions

Date Communication Title
Sep. 28, 2009 Federal Reserve Banks announce support for Microsoft Windows Vista® (PDF)

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Account Services

Date Communication Title
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Check Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

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Date Communication Title
Feb. 4, 2010 Cleveland Office Only Option for Paper Cash Letter Forms Effective March 1, 2010 (PDF)
Jan. 15, 2010 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Jan. 11, 2010 Announcing Adoption of Standard Accounting Transaction Codes for Check Transactions (PDF)
Jan. 7, 2010 Check 21 FedReceipt® File Naming Enhancement (PDF)
Dec. 17, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Nov. 12, 2009 Not Our Item Cash/Return Letter Requirements (PDF)
Nov. 12, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Nov. 9, 2009 Year-end Freeze Period for Check Services (PDF)
Oct. 6, 2009 Elimination of Deposit Relay Stations in the Birmingham Zone (PDF)
Oct. 6, 2009 Elimination of Deposit Relay Stations in the Nashville Zone (PDF)
Oct. 6, 2009 Elimination of Deposit Relay Stations in the Atlanta Zone (PDF)
Oct. 12, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Oct. 2, 2009 Reserve Banks Announce Updated Procedures for Handling Retired Routing Transit (RT) Numbers And New Retired RT Number Return Service (PDF)
Oct. 1, 2009 Reminder: Paper Check Adjustments and Related Correspondence Services to Move to the Federal Reserve Bank of Cleveland (PDF)
Sep. 30, 2009 Foreign Check Collection Service to be Moved to the Federal Reserve Bank of Cleveland (PDF)
Sep. 28, 2009 New Credit Procedures for Separately Sorted EZ Clear Savings Bonds (PDF)
Sep. 22, 2009 FedForward® Deferred Fine Sort Cash Letter Fee Change (PDF)
Sep. 17, 2009 Change to Source of Receipt Procedures (PDF)
Sep. 14, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Sep. 1, 2009 Paper Check Adjustments and Related Correspondence Services to Move to the Federal Reserve Bank of Cleveland (PDF)
Aug. 31, 2009 Information Regarding Collection of State of California Registered Warrants (PDF)
Aug. 24, 2009 Credit Availability Change Effective September 21, 2009 (PDF)
Aug. 14, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Aug. 8, 2009 Important Reminder Regarding Paper Check Deposits to the Minneapolis Office (PDF)
Jul. 31, 2009 Elimination of Minimum Adjustments Threshold for PAID Adjustment Requests and Resolutions (PDF)
Jul. 31, 2009 Check Restructuring Update: Processing Office Timeline (PDF)
Jul. 14, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Jul. 6, 2009 Changes to the Return Item Retrieval and Information Retrieval Deadlines (PDF)
Jul. 2, 2009 Information Regarding Collection of State of California Registered Warrants (PDF)
Jul. 1, 2009 Federal Reserve Banks Announce Pricing of Paper Check Adjustment Requests and Documents-to-Follow (PDF)
Jun. 15, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
May 22, 2009 Check 21 Operations Freeze June 13-14, 2009 (PDF)
May 8, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
May 5, 2009 Canadian Item Processing to be Centralized at the Federal Reserve Bank of Cleveland (PDF)
May 5, 2009 Changes to FedImage® Archive Service (PDF)
May 5, 2009 CI Bulkdata Sunset July 1, 2009 (PDF)
May 5, 2009 2009 Check Adjustments Webinar Information Now Available (PDF)
Apr. 30, 2009 Federal Reserve Banks Announce Check 21 Validation Changes in Test Environment (PDF)
Apr. 10, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Mar. 13, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)

FedACH® Services

Date Communication Title
Nov. 4, 2009 FBI warns of Fraudulent ACH Transfers Connected to Malware and Work-At-Home Scams
Sep. 1, 2009 Federal Reserve Banks announce price changes for FedGlobal ACH Payments (PDF)
Aug. 17, 2009 IAT Transition Testing Available for FedACH Customers (PDF)
May. 6, 2009 New FedACH Participation Agreement Effective June 1, 2009. No Changes Needed to Existing Agreements on File. (PDF)

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FedCash® Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
Nov. 16, 2009 Important Information about Accounting Changes to Your Daily Statement of Account (PDF)
Nov. 16, 2009 FedCash Services: Important Information about new Standard Deposit Packaging Requirements (PDF)
Nov. 9, 2009 Currency Deposit Bag Vendor Announcement about new Standard Deposit Packaging Requirements (PDF)
Sep. 25, 2009 Holiday Currency Ordering Schedule Now Available
Sep. 11, 2009 Important Information about Revisions to the Operating Circular 2, Cash Services, Regarding Ordering and Depositing Procedures (PDF)
Sep. 4, 2009 Important Information about Revisions to the Operating Circular 2, Cash Services (PDF)
Jul. 8, 2009 Notice of De-obligation of Paper Food Coupons and Implications to Redemption Processes - Update (PDF)
Apr. 14, 2009 Notice of De-obligation of Paper Food Coupons and Implications to Redemption Processes (PDF)

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Fedwire® Services

Date Communication Title
Jun. 1, 2009 Federal Reserve Banks Announce Price Change for the Fedwire Securities Service (PDF)

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National Settlement Service

Date Communication Title
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Treasury Services

Date Communication Title
Nov. 24, 2009 EFT Processing Reminder Letter (PDF)
Nov. 2, 2009 Series I to Earn 3.36%, Series EE to Earn 1.20% Fixed Rate, When Bought from November 2009 Through April 2010 (Off-site Link)
Sep. 17, 2009 President Obama Announces New Initiatives for Retirement Savings (PDF)
Sep. 14, 2009 Notice: Savings Bond File Processing the Week of the G-20 Summit (PDF)
Apr. 24, 2009 Notice to Financial Institutions on the Upcoming Federal Economic Recovery Act Payments (PDF)

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