Customer Communications

The Federal Reserve Banks communicates frequently with customers regarding new services and operational changes; below you can find letters to customers by product and by district.

Browse by Product

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Account Services

Date Communication Title
Jul. 29, 2011 Revisions to Operating Circular 1 Effective September 1, 2011 (PDF)
May 27, 2011 AMI and SCI will be unavailable from May 28-30 for maintenance (PDF)

Top of Page

Central Bank

Date Communication Title
Jan. 10, 2012 TDF Auction Offering Results of January 9, 2012 Auction ID A22 (PDF)
Jan. 4, 2012 TDF Auction Offering Announcement of January 9, 2012 Auction ID A22 (PDF)
May 25, 2011 IESUB system will be unavailable over Memorial Day weekend for routine maintenance (PDF)
Mar. 31, 2011 Federal Reserve Announces Multi-year Reporting Enhancements - TIC Report (PDF)
Mar. 31, 2011 Federal Reserve Announces Multi-year Reporting Enhancements - FFIEC 009/009A Reports (PDF)

Top of Page

Check Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Top of Page

Date Communication Title
Jan. 30, 2012 (rev. 02/02/12) EZ Clear to Image-enabled Savings Bond Processing Operational Information (PDF)
Jan. 18, 2012 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Jan. 18, 2012 Check Platform Modernization Initiative (PDF)
Oct. 4, 2011 Federal Reserve Banks Announce Paper Check Infrastructure Changes (PDF)
Sep 15, 2011 Federal Reserve Banks Announce New FedForward® Deposit Options (PDF)
Sep. 14, 2011 New FedCompleteSM Package Option Coming Soon (PDF)
Sep. 9, 2011 Federal Reserve Banks Announce Paper Check Infrastructure Changes (PDF)
Aug. 5, 2011 Change in Service Level for Large Dollar Canadian Deposits (PDF)
July 22, 2011 Federal Reserve Banks Modify Presentment Transportation and Availability on Substitute Check Endpoints (PDF)
Jun. 15, 2011 Check Platform Modernization Initiative (PDF)
May 31, 2011 Change in Transportation for New York Paper Depositors (PDF)
May 31, 2011 Federal Reserve Banks Announce Price Changes (PDF)
May 27, 2011 Federal Reserve Banks Announce Enhanced FedImage® Archive and Storage Services (PDF)
May 3, 2011 Federal Reserve Banks to Modify Credit Availability on Substitute Check Endpoints (PDF)

FedACH® Services

Date Communication Title
Feb. 1, 2012 Discontinuation of FedACH Services via the FedPhone® access solution (PDF)
Nov. 2, 2011 Changes to FedEDI® Plus Service Encrypted Email (PDF)
Sep. 22, 2011 FedEDI Plus adds on-us items to complete your customers' ACH remittance reports (PDF)
Sep. 14, 2011 Help educate receivers: Incoming international ACH payments may arrive as IAT items (PDF)
Sep. 14, 2011 New FedCompleteSM Package Option Coming Soon (PDF)
May 31, 2011 Federal Reserve Banks Announce Price Changes (PDF)

Top of Page

FedCash® Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
Dec. 13, 2011 Treasury Changes in Presidential $1 Coin Program (PDF)
Sep. 1, 2011 2011 Holiday Currency Ordering Schedule Now Available
June 1, 2011 Important Information about Changes to the FedLine Web® access solution for Coin Terminal services (PDF)
June 1, 2011 Important Information about Changes to the FedLine Web® access solution for Custodial Inventory services (PDF)
May 17, 2011 Important Notice: FedCash® Services via the FedLine Web® Access Solution Will Be Unavailable Over Memorial Day Weekend through Monday, May 30 (PDF)

Top of Page

FedLine Access Solutions

Date Communication Title
Feb. 1, 2012 Discontinuation of FedACH Services via the FedPhone® access solution (PDF)
Feb. 1, 2012 New Certification Practice Statement Will Go Into Effect Soon (PDF)
Nov. 16, 2011 Reminder Capital Stock Reports Available via FedMail® Services
Nov. 15, 2011 Federal Reserve Bank Services begin support for Microsoft® Internet Explorer® v9.0
Oct. 18, 2011 Upcoming FedLine User Authentication Enhancements (PDF)
Oct. 5, 2011 Capital Stock Reports Available via FedMail® Services (PDF)
Sep. 14, 2011 New FedCompleteSM Package Option Coming Soon (PDF)
Aug. 15, 2011 Important Information Regarding the Federal Reserve Banks' support for the Microsoft Windows® 7 Operating System (PDF)
Apr. 19, 2011 Steps to Prepare for Upcoming FedLine® User Authentication Enhancements (PDF)
Apr. 15, 2011 Federal Reserve Banks announce support for Microsoft Windows® 7 (PDF)

Top of Page

Fedwire® Services

Date Communication Title
Nov. 15, 2011 Changes to Fedwire Encrypted Email Service (PDF)
Sep. 14, 2011 New FedCompleteSM Package Option Coming Soon (PDF)

Top of Page

General

Date Communication Title
Nov. 1, 2011 Federal Reserve Banks Announce 2012 Federal Reserve Financial Services Fees (PDF)

Top of Page

National Settlement Service

Date Communication Title
NA NA

Top of Page

Treasury Services

Date Communication Title
Jan. 30, 2012 (rev 02/02/12) EZ Clear to Image-enabled Savings Bond Processing Operational Information (PDF)
Dec. 1, 2011 Important Reminder: Over-The-Counter Sales of Paper Savings Bonds Will Be Discontinued After December 31, 2011 (PDF)
Nov. 14, 2011 EZ Clear Moving to Image-enabled Savings Bond Processing in 2012 (PDF)
Nov. 3, 2011 Important Savings Bond Processing Changes (PDF)
Sep. 26, 2011 Early Savings Bond Redemptions Authorized in Connecticut, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Texas and Vermont Counties, and Puerto Rico Municipalities Affected by Severe Weather
Sep. 22, 2011 U.S. Department of the Treasury Direct Debit for Check Reclamation Announcement (PDF)
Sep. 13, 2011 U.S. Department of the Treasury Check Reclamation Program Upcoming Changes in 2011 (PDF)
Sep. 1, 2011 Toolkit Now Available to Communicate the End of Over-the-Counter Sales of Paper Savings Bonds (PDF)
Jul. 25, 2011 Suspension of SSN Suppression of Treasury Disbursed ACH Payments (PDF)
Jul. 18, 2011 Important Notice: The New TCMM Application Will Replace TIP and TT&L Plus for Monitoring 31 C.F.R. 202 and 225 Collateral (PDF)
Jul. 11, 2011 Important Notice: Over-The-Counter Sales of Paper Savings Bonds to be Discontinued December 31, 2011 (PDF)
Jun. 13, 2011 Early Savings Bond Redemptions Authorized in Alabama, Arkansas, Georgia, Illinois, Kentucky, Mississippi, Missouri, North Carolina, Oklahoma, and Tennessee Counties Affected by Severe Weather
Apr. 26, 2011 Early Savings Bond Redemptions Authorized in North Carolina Counties Affected by Severe Weather

Top of Page