Customer Communications

The Federal Reserve Banks communicates frequently with customers regarding new services and operational changes; below you can find letters to customers by product and by district.

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If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Account Services

Date Communication Title
Apr. 13, 2014 Conversion to Enterprise Accounting System (EASy) Complete (PDF)
Mar. 12, 2014 Conversion to Enterprise Accounting System (EASy) Planned for April 12, 2014 (PDF)
Feb. 25, 2014 Reminder: Cash Management Service (CMS) Basic and Notifications to be eliminated (PDF)
Sep. 19, 2013 Enterprise Accounting System (EASy) Production Implementation Date Changed (PDF)
Jul. 29, 2013 Account Services introduces changes (PDF)
May 23, 2013 Notification Service to be eliminated (PDF)
May 23, 2013 Enhancements to Account Management Information Services (PDF)
May 23, 2013 Cash Management Service (CMS) Basic to be eliminated (PDF)

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Central Bank

Date Communication Title
Mar. 25, 2014 TDF Operation Results of March 24, 2014 Operation ID F38 (Off-site Link)
Mar. 20, 2014 TDF Operation Announcement of March 24, 2014 Operation ID F38 (Off-site Link)
Mar. 18, 2014 TDF Operation Results of March 17, 2014 Operation ID F37 (Off-site Link)
Mar. 13, 2014 TDF Operation Announcement of March 17, 2014 Operation ID F37 (Off-site Link)
Mar. 11, 2014 TDF Operation Results of March 10, 2014 Operation ID F36 (Off-site Link)
Mar. 6, 2014 TDF Operation Announcement of March 10, 2014 Operation ID F36 (Off-site Link)
Mar. 4, 2014 TDF Operation Results of March 3, 2014 Operation ID F35 (Off-site Link)
Feb. 27, 2014 TDF Operation Announcement of March 3, 2014 Operation ID F35 (Off-site Link)
Feb. 21, 2014 Term Deposit Facility March Series of Operations – Customers (PDF)
Feb. 21, 2014 Term Deposit Facility March Series of Operations – Credentialed Participants (PDF)
Jan. 14, 2014 TDF Operation Results of January 13, 2014 Operation ID F34 (Off-site Link)
Jan. 8, 2014 TDF Operation Announcement of January 13, 2014 Operation ID F34 (Off-site Link)
Nov. 19, 2013 TDF Operation Results of November 18, 2013 Operation ID F33 (Off-site Link)
Nov. 13, 2013 TDF Operation Announcement of November 18, 2013 Operation ID F33 (Off-site Link)
Oct. 17, 2013 Announcing the Implementation of the New OCC DFAST 10-50B via Electronic Submission (PDF)
Oct. 17, 2013 Announcing the Implementation of the New FDIC DFAST 10-50B via Electronic Submission (PDF)
Oct. 8, 2013 Announcing the Implementation of the New FR Y-16 via Electronic Submission (PDF)
Oct. 4, 2013 New Requirement for Submitting Information about Pledged Loans (PDF)
Sep. 10, 2013 TDF Operation Results of September 9, 2013 Operation ID F32 (Off-site Link)
Sep. 4, 2013 TDF Operation Announcement of September 9, 2013 Operation ID F32 (Off-site Link)
Jul. 16, 2013 TDF Operation Results of July 15, 2013 Operation ID F31 (Off-site Link)
Jul. 10, 2013 TDF Operation Announcement of July 15, 2013 Operation ID F31 (Off-site Link)
Jun. 17, 2013 The Reserves Central—Reserve Account Administration Application will be Available on June 18, 2013 (PDF)
Jun. 11, 2013 The Federal Reserve Announces a Delay to the FR 2502Q Transition to the Reporting Central Application (PDF)
Jun. 11, 2013 The Reserves Central—Reserve Account Administration Application Training Resources are Now Available (PDF)
May 21, 2013 TDF Operation Results of May 20, 2013 Operation ID F30 (Off-site Link)
May 15, 2013 TDF Operation Announcement of May 20, 2013 Operation ID F30 (Off-site Link)
May 13, 2013 The Federal Reserve invites you to transition FR Y-12 reports from IESUB to the new Reporting Central Application (PDF)
May 13, 2013 The Federal Reserve invites you to transition from paper filing FR 2502Q reports to electronic submission with the new Reporting Central Application (PDF)

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Check Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

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Date Communication Title
Feb. 12, 2014 Paper Check Service; Weather Causing Delays in Service (PDF)
Jan. 29, 2014 Paper Check Service; Weather Causing Delays in Service (PDF)
Jan. 24, 2014 Address Change for Paper Items Sent to Atlanta (PDF)
Dec. 11, 2013 Reminder: Be Prepared to Accept Files with Incoming Returns after 12:30 p.m. ET (PDF)
Oct. 3, 2013 New FedReturn® Mixed Image Cash Letter Deposit Deadline (PDF)
Aug. 26, 2013 Update on Paid Adjustment Investigation Type Changes - Changes to be Implemented Effective September 30, 2013 (PDF)
Jun. 28, 2013 FedACH®, FedForward® and FedReceipt® Product and Pricing Modifications (PDF)
Jun. 27, 2013 Additional Changes for Paid Items (PAID) Adjustments (PDF)
May 15, 2013 Check Adjustments Introduces a New Informational Webinar (PDF)

FedACH Services

Date Communication Title
Jan. 13, 2014 Changes to E-Payments Routing Directory (PDF)
Oct. 4, 2013 Updates to FedACH® Services Operating Circular 4 effective November 4, 2013 (PDF)
Jun. 28, 2013 FedGlobal® ACH Payments: Dodd-Frank 1073 Update (PDF)
Jun. 28, 2013 FedACH®, FedForward® and FedReceipt® Product and Pricing Modifications (PDF)
Jun. 5, 2013 FedACH Hard Rejects Courtesy Call Discontinuation (PDF)
May. 1, 2013 Consumer Financial Protection Bureau (CFPB) issues final regulation and official interpretation on Section 1073 of the Dodd-Frank Act (PDF)

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FedCash Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
Oct. 8, 2013 The Redesigned $100 Note Begins Circulating Today (PDF)
Sep. 17, 2013 Distribution Plan for the Redesigned $100 Note (PDF)
Sep. 10, 2013 Are You Ready for the Redesigned $100 Note? (PDF)
Aug. 30, 2013 2013 Holiday Currency Special Ordering Information Now Available
Aug. 8, 2013 Distribution Plan for the Redesigned $100 Note (PDF)
Jul. 16, 2013 Training Materials for the Redesigned $100 Note (PDF)
Jun. 4, 2013 Security Features in the Redesigned $100 Note (PDF)
May 14, 2013 REMINDER - The Redesigned $100 Note Will Begin Circulating on October 8, 2013 (PDF)
May 13, 2013 REMINDER: Revised Custodial Inventory Manual of Procedures will be effective June 3, 2013 (PDF)

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FedComplete Packages

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
NA NA

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FedLine Access Solutions

Date Communication Title
Jul. 18, 2013 Federal Reserve Banks Launch the Next Generation VPN Solution Initiative (PDF)
May 13, 2013 Federal Reserve Banks to Launch the Next Generation VPN Solution Initiative (PDF)

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Fedwire Services

Date Communication Title
Apr. 14, 2014 Fedwire Funds, Fedwire Securities and National Settlement Service Changes to Testing Schedule (PDF) and attachment, Appendix 1 (PDF)
Jan. 13, 2014 Changes to E-Payments Routing Directory (PDF)
Jun. 25, 2013 Payment Notification User Group participant list July 01, 2013 (xls)

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General

Date Communication Title
Nov. 4, 2013 Federal Reserve Banks Announce 2014 Federal Reserve Financial Services Fees (PDF)
Sep. 10, 2013 For Your Comment: “Payment System Improvement – Public Consultation Paper” (PDF)
Jul. 8, 2013 Important Information About Revisions to Operating Circular 10 Effective July 16, 2013 (PDF)

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National Settlement Service

Date Communication Title
Apr. 14, 2014 Fedwire Funds, Fedwire Securities and National Settlement Service Changes to Testing Schedule (PDF) and attachment, Appendix 1 (PDF)

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Treasury Services

Date Communication Title
Sep. 17, 2013 Early Savings Bond Redemptions Authorized in Colorado Counties Affected by Severe Weather
Jun. 10, 2013 Important Information About Revisions to Operating Circular 9 and Retirement of Operating Circular 8 Effective July 25, 2013 (PDF)
May 22, 2013 Early Savings Bond Redemptions Authorized in Oklahoma Counties Affected by Severe Weather
May 3, 2013 Processing Location Change for All Federal Government ACH Reclamations (PDF)

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