Customer Communications

The Federal Reserve Banks communicates frequently with customers regarding new services and operational changes; below you can find letters to customers by product and by district.

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If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Account Services

Date Communication Title
Jul. 3, 2014 National Billing Operations Transitioned to National Accounting Customer Support July 1, 2014 (PDF)
Apr. 13, 2014 Conversion to Enterprise Accounting System (EASy) Complete (PDF)
Mar. 12, 2014 Conversion to Enterprise Accounting System (EASy) Planned for April 12, 2014 (PDF)
Feb. 25, 2014 Reminder: Cash Management Service (CMS) Basic and Notifications to be eliminated (PDF)
Sep. 19, 2013 Enterprise Accounting System (EASy) Production Implementation Date Changed (PDF)

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Central Bank

Date Communication Title
Jul. 8, 2014 TDF Operation Results of July 7, 2014 Operation ID F46 (Off-site Link)
Jul. 3, 2014 TDF Operation Announcement of July 7, 2014 Operation ID F46 (Off-site Link)
Jul. 1, 2014 TDF Operation Results of June 30, 2014 Operation ID F45 (Off-site Link)
Jul. 1, 2014 Federal Reserve Continues Multi-Year Reporting Central Initiative (PDF)
Jun. 26, 2014 TDF Operation Announcement of June 30, 2014 Operation ID F45 (Off-site Link)
Jun. 24, 2014 TDF Operation Results of June 23, 2014 Operation ID F44 (Off-site Link)
Jun. 19, 2014 TDF Operation Announcement of June 23, 2014 Operation ID F44 (Off-site Link)
Jun. 17, 2014 TDF Operation Results of June 16, 2014 Operation ID F43 (Off-site Link)
Jun. 12, 2014 TDF Operation Announcement of June 16, 2014 Operation ID F43 (Off-site Link)
Jun. 10, 2014 TDF Operation Results of June 9, 2014 Operation ID F42 (Off-site Link)
Jun. 5, 2014 TDF Operation Announcement of June 9, 2014 Operation ID F42 (Off-site Link)
Jun. 3, 2014 New Federal Reserve Collateral Margins Table (PDF)
Jun. 3, 2014 TDF Operation Results of June 2, 2014 Operation ID F41 (Off-site Link)
May 29, 2014 TDF Operation Announcement of June 2, 2014 Operation ID F41 (Off-site Link)
May 28, 2014 TDF Operation Results of May 27, 2014 Operation ID F40 (Off-site Link)
May 22, 2014 TDF Operation Announcement of May 27, 2014 Operation ID F40 (Off-site Link)
May 20, 2014 TDF Operation Results of May 19, 2014 Operation ID F39 (Off-site Link)
May 19, 2014 Second Notice: Completion of the Reserves Central - Term Deposit Facility User Access Report is Required by May 30, 2014 (PDF)
May 16, 2014 Action Requested: Your Institution Must Take Steps to Set Up Subscribers in Order to Participate in Term Deposit Facility Operations (PDF)
May 15, 2014 TDF Operation Announcement of May 19, 2014 Operation ID F39 (Off-site Link)
May 9, 2014 Term Deposit Facility March Series of Operations – Customers (PDF)
May 9, 2014 Term Deposit Facility March Series of Operations – Credentialed Participants (PDF)
May 5, 2014 Completion of the Term Deposit Facility User Access Report is Required by May 30, 2014 (PDF)
Mar. 25, 2014 TDF Operation Results of March 24, 2014 Operation ID F38 (Off-site Link)
Mar. 20, 2014 TDF Operation Announcement of March 24, 2014 Operation ID F38 (Off-site Link)
Mar. 18, 2014 TDF Operation Results of March 17, 2014 Operation ID F37 (Off-site Link)
Mar. 13, 2014 TDF Operation Announcement of March 17, 2014 Operation ID F37 (Off-site Link)
Mar. 11, 2014 TDF Operation Results of March 10, 2014 Operation ID F36 (Off-site Link)
Mar. 6, 2014 TDF Operation Announcement of March 10, 2014 Operation ID F36 (Off-site Link)
Mar. 4, 2014 TDF Operation Results of March 3, 2014 Operation ID F35 (Off-site Link)
Feb. 27, 2014 TDF Operation Announcement of March 3, 2014 Operation ID F35 (Off-site Link)
Feb. 21, 2014 Term Deposit Facility March Series of Operations – Customers (PDF)
Feb. 21, 2014 Term Deposit Facility March Series of Operations – Credentialed Participants (PDF)
Jan. 14, 2014 TDF Operation Results of January 13, 2014 Operation ID F34 (Off-site Link)
Jan. 8, 2014 TDF Operation Announcement of January 13, 2014 Operation ID F34 (Off-site Link)
Nov. 19, 2013 TDF Operation Results of November 18, 2013 Operation ID F33 (Off-site Link)
Nov. 13, 2013 TDF Operation Announcement of November 18, 2013 Operation ID F33 (Off-site Link)
Oct. 17, 2013 Announcing the Implementation of the New OCC DFAST 10-50B via Electronic Submission (PDF)
Oct. 17, 2013 Announcing the Implementation of the New FDIC DFAST 10-50B via Electronic Submission (PDF)
Oct. 8, 2013 Announcing the Implementation of the New FR Y-16 via Electronic Submission (PDF)
Oct. 4, 2013 New Requirement for Submitting Information about Pledged Loans (PDF)
Sep. 10, 2013 TDF Operation Results of September 9, 2013 Operation ID F32 (Off-site Link)
Sep. 4, 2013 TDF Operation Announcement of September 9, 2013 Operation ID F32 (Off-site Link)

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Check Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

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Date Communication Title
Aug. 8, 2014 Enhanced Image Quality Assurance (IQA) Settings (PDF)
Aug. 1, 2014 Federal Reserve Banks Announce Check Product and Pricing Enhancements (PDF)
Jul. 1, 2014 Federal Reserve Banks Announce Check Changes (PDF)
May 23, 2014 Change to Minimum Threshold for Check Adjustment Not Our Item (NOI) and Entry in Error (ERR) Investigation Types (PDF)
Feb. 12, 2014 Paper Check Service; Weather Causing Delays in Service (PDF)
Jan. 29, 2014 Paper Check Service; Weather Causing Delays in Service (PDF)
Jan. 24, 2014 Address Change for Paper Items Sent to Atlanta (PDF)
Dec. 11, 2013 Reminder: Be Prepared to Accept Files with Incoming Returns after 12:30 p.m. ET (PDF)
Oct. 3, 2013 New FedReturn® Mixed Image Cash Letter Deposit Deadline (PDF)

FedACH Services

Date Communication Title
Jul. 16, 2014 Announcement Regarding Research and Development Efforts for Electronically Created Items (PDF)
Jan. 13, 2014 Changes to E-Payments Routing Directory (PDF)
Oct. 4, 2013 Updates to FedACH® Services Operating Circular 4 effective November 4, 2013 (PDF)

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FedCash Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
Aug. 28, 2014 2014 Holiday Currency Special Ordering Information Now Available (PDF)
Oct. 8, 2013 The Redesigned $100 Note Begins Circulating Today (PDF)
Sep. 17, 2013 Distribution Plan for the Redesigned $100 Note (PDF)
Sep. 10, 2013 Are You Ready for the Redesigned $100 Note? (PDF)

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FedComplete Packages

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
NA NA

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FedLine Access Solutions

Date Communication Title
Jun. 27, 2014 Important information about revisions to Operating Circular 5, effective August 1, 2014 (PDF)
May 5, 2014 Changes in Support for Microsoft® Windows® and Internet Explorer® (PDF)

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Fedwire Services

Date Communication Title
Jan. 13, 2014 Changes to E-Payments Routing Directory (PDF)

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General

Date Communication Title
Aug. 25, 2014 Industry Cyber Security Simulation Exercise Planned for September 2014 (PDF)
Jul. 24, 2014 The 2013 Federal Reserve Payments Study Detailed Data is Now Available (PDF)
Nov. 4, 2013 Federal Reserve Banks Announce 2014 Federal Reserve Financial Services Fees (PDF)
Sep. 10, 2013 For Your Comment: “Payment System Improvement – Public Consultation Paper” (PDF)

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National Settlement Service

Date Communication Title
Apr. 14, 2014 Fedwire Funds, Fedwire Securities and National Settlement Service Changes to Testing Schedule (PDF) and attachment, Appendix 1 (PDF)

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Treasury Services

Date Communication Title
May 14, 2014 Additional Florida Counties - Early Savings Bond Redemptions Authorized in Alabama, Arkansas, Florida and Mississippi Counties Affected by Severe Weather
May 9, 2014 Additional Counties - Early Savings Bond Redemptions Authorized in Alabama, Arkansas, Florida and Mississippi Counties Affected by Severe Weather
May 5, 2014 Early Savings Bond Redemptions Authorized in Alabama, Arkansas, and Mississippi Counties Affected by Severe Weather
Sep. 17, 2013 Early Savings Bond Redemptions Authorized in Colorado Counties Affected by Severe Weather

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