Customer Communications

The Federal Reserve Banks communicates frequently with customers regarding new services and operational changes; below you can find letters to customers by product and by district.

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If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Account Services

Date Communication Title
Apr. 2, 2013 Account Services Changes Coming Soon (PDF)

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Central Bank

Date Communication Title
May 21, 2013 TDF Operation Results of May 20, 2013 Operation ID F30 (PDF)
May 15, 2013 TDF Operation Announcement of May 20, 2013 Operation ID F30 (PDF)
May 13, 2013 The Federal Reserve invites you to transition FR Y-12 reports from IESUB to the new Reporting Central Application (PDF)
May 13, 2013 The Federal Reserve invites you to transition from paper filing FR 2502Q reports to electronic submission with the new Reporting Central Application (PDF)
Apr. 26, 2013 Term Deposit Facility Fixed-Rate Operation – Customers (PDF)
Apr. 26, 2013 Term Deposit Facility Fixed-Rate Operation – Credentialed Participants (PDF)
Apr. 16, 2013 The Reserves Central—Reserve Account Administration Application will Replace FedMail® Delivery of Reserve Requirement and Position Reports Beginning with the June 27, 2013, Maintenance Period (PDF)
Mar. 12, 2013 TDF Auction Offering Results of March 11, 2013 Auction ID A29 (PDF)
Mar. 6, 2013 TDF Auction Offering Announcement of March 11, 2013 Auction ID A29 (PDF)
Jan. 15, 2013 The Federal Reserve Announces the Transition of All FR 2004 Primary Dealer Reports to the Reporting Central Application (PDF)
Jan. 15, 2013 TDF Auction Offering Results of January 14, 2013 Auction ID A28 (PDF)
Jan. 9, 2013 TDF Auction Offering Announcement of January 14, 2013 Auction ID A28 (PDF)
Jan. 8, 2013 Announcing the implementation of the mandatory Banking Organization Systemic Risk Report (FR Y-15) via electronic submission (PDF)
Nov. 6, 2012 TDF Auction Offering Results of November 5, 2012 Auction ID A27 (PDF)
Nov. 5, 2012 FR 2835 & FR 2835a Reports Will be Available for Electronic Submission via the Reporting Central Application Beginning in February 2013 (PDF)
Oct. 31, 12 TDF Auction Offering Announcement of November 5, 2012 Auction ID A27 (PDF)
Oct. 26, 12 Federal Reserve Announces Delay of Phase 2 Reserves Administration Enhancements (PDF)
Oct. 2, 2012 Final Notice: Federal Reserve Requests Review of ReserveCalc Subscriber Access by October 16, 2012 (PDF)
Sep. 26, 2012 Announcing the transition of FR 2835 and FR 2835a reports to the Reporting Central Application (PDF)
Sep. 25, 2012 Reminder: Consider Setting Up Access to Reserves Central—Reserve Account Administration Application (PDF)
Sep. 11, 2012 TDF Auction Offering Results of September 10, 2012 Auction ID A26 (PDF)
Sep. 11, 2012 Second Notice: Federal Reserve Requests Review of ReserveCalc Subscriber Access by September 25, 2012 (PDF)
Sep. 5, 2012 TDF Auction Offering Announcement of September 10, 2012 Auction ID A26 (PDF)
Sep. 4, 2012 Reminder: Consider Setting Up Access to Reserves Central—Reserve Account Administration Application (PDF)
Aug. 7, 2012 Federal Reserve Requests Review of ReserveCalc Subscriber Access by August 21, 2012 by Self-service EUACs (PDF)
Aug. 7, 2012 Federal Reserve Requests Review of ReserveCalc Subscriber Access by August 21, 2012 by EUACs (PDF)
Jul. 31, 2012 Federal Reserve Requests That You Set Up Access to Reserves Central-Reserve Account Administration to FedMail Customers with EUACs (PDF)
Jul. 31, 2012 Federal Reserve Requests That You Set Up Access to Reserves Central-Reserve Account Administration to FedMail Customers without EUACs (PDF)
Jul. 24, 2012 Federal Reserve Announces Phase 2 Reserves Administration Enhancements to ReserveCalc Customers (PDF)
Jul. 24, 2012 Federal Reserve Announces Phase 2 Reserves Administration Enhancements to FedMail Customers (PDF)
Jul. 17, 2012 TDF Auction Offering Results of July 16, 2012 Auction ID A25 (PDF)
Jul. 11, 2012 TDF Auction Offering Announcement of July 16, 2012 Auction ID A25 (PDF)

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Check Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

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Date Communication Title
May 15, 2013 Check Adjustments Introduces a New Informational Webinar (PDF)
Mar. 12, 2013 Changes to Check Adjustment Requirements and Edits and Updated Computer Interface Protocol Specifications (CIPS) (PDF)
Jan. 10, 2013 Reminder: Paper Check Processing Has Moved to Atlanta (PDF)
Dec. 7, 2012 Reminder Regarding Not Our Items and Changes to Associated Adjustments Processes (PDF)
Nov. 16, 2012 Paper Check Processing and Paper Adjustments Moving to Atlanta (PDF)
Nov. 9, 2012 Check Platform Modernization Initiative Update Conversion Successful; Freeze Period Ends November 9, 2012 (PDF)
Oct. 30, 2012 Possible Delays in Presentment and Return of Check Items (PDF)
Oct. 19, 2012 Check Platform Modernization Initiative Update - Conversion to New Platform to Occur on October 29, 2012 (PDF)
Oct. 16, 2012 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Sep. 7, 2012 Check Platform Modernization Initiative Update Current Conversion Schedule (PDF)
Aug. 8, 2012 Federal Reserve Banks Announce change of receipt time for adjustments made through FedLine® (PDF)
Jun. 27, 2012 Check Platform Modernization Initiative (PDF)
Jun. 13, 2012 Check Platform Modernization Initiative PDF Test Dates (PDF)
Jun. 1, 2012 FedACH® Pricing Modifications and New FedForward® and FedReturn® Check Deposit Options (PDF)

FedACH Services

Date Communication Title
May. 1, 2013 Consumer Financial Protection Bureau (CFPB) issues final regulation and official interpretation on Section 1073 of the Dodd-Frank Act (PDF)
Mar. 1, 2013 FedACH® SameDay Service Expansion (PDF)
Jan. 25, 2013 FedACH Risk RDFI Alert Service (PDF)
Sep. 14, 2012 FedGlobal® ACH Payments: Disclosures on International Payments Readily Available (PDF)
Jun. 1, 2012 FedACH® Pricing Modifications and New FedForward® and FedReturn® Check Deposit Options (PDF)

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FedCash Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
May 14, 2013 REMINDER - The Redesigned $100 Note Will Begin Circulating on October 8, 2013 (PDF)
Apr. 24, 2013 The Redesigned $100 Note Will Begin Circulating on October 8, 2013 (PDF)
Apr. 2, 2013 Revised Custodial Inventory Manual of Procedures Effective June 3, 2013 (PDF)
Dec. 5, 2012 New Instructional Video Available for Depositing Contaminated Currency (PDF)
Aug. 30, 2012 Holiday Currency Information Now Available

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FedComplete Packages

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
NA NA

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FedLine Access Solutions

Date Communication Title
May 13, 2013 Federal Reserve Banks to Launch the Next Generation VPN Solution Initiative (PDF)
Apr. 10, 2013 Federal Reserve Banks Eliminated Support for SecureTransportTM Client v4.5.2 on March 31, 2013 (PDF)
Jan. 24, 2013 Federal Reserve Banks Plan to Eliminate Support for SecureTransportTM Client v4.5.2 on March 31, 2013 (PDF)
Aug. 28, 2012 Changes in Federal Reserve Bank support for Adobe® software (PDF)
Aug. 1, 2012 Federal Reserve Banks Plan to Eliminate Support for Microsoft® Internet Explorer® v6.0 (PDF)
Jun. 1, 2012 Federal Reserve Banks Announce Price Change to the FedLine Advantage® Dial-Only VPN Monthly Surcharge (PDF)

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Fedwire Services

Date Communication Title
Mar. 15, 2013 Revisions to Fedwire® Operating Circular 7 effective April 1, 2013 (PDF)
Sep. 5, 2012 Fedwire Funds Service Market Convention for Remittance Transfers (PDF)

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General

Date Communication Title
Nov. 1, 2012 Federal Reserve Banks Announce 2013 Federal Reserve Financial Services Fees (PDF)
Sep. 26, 2012 Provision of Certain Check, ACH, Funds Transfer and Cash Data to Federal Banking Supervisors (PDF)

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National Settlement Service

Date Communication Title
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Treasury Services

Date Communication Title
May 22, 2013 Early Savings Bond Redemptions Authorized in Oklahoma Counties Affected by Severe Weather
May 3, 2013 Processing Location Change for All Federal Government ACH Reclamations (PDF)
Dec. 11, 2012 Upcoming Changes to Social Security ACH Benefit Payments (PDF)
Nov. 8, 2012 Early Savings Bond Redemptions Authorized in Connecticut, New Jersey and New York Counties Affected by Severe Weather
Sep. 18, 2012 Early Savings Bond Redemptions Authorized in Louisiana and Mississippi Counties Affected by Severe Weather
Jul. 18, 2012 Early Savings Bond Redemptions Authorized in Florida Counties Affected by Severe Weather
Jul. 2, 2012 Notification of Change (NOC) Entries for Social Security ACH Payments (PDF)

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