Customer Communications by District

The Federal Reserve Banks communicates frequently with customers regarding new services and operational changes; below you can find letters to customers by district.

If you do not find the communications you are looking for, please try the listing of customer communications by product.

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Federal Reserve Bank of Atlanta
June 13, 2008 July 4th Notice for New Orleans (PDF)
May 16, 2008 Memorial Day Notice for New Orleans (PDF)
Apr. 15, 2008 Elimination of Monroeville, AL Deposit Station (PDF)
Mar. 28, 2008 Federal Reserve Bank transit point in Birmingham to be relocated (PDF)
Mar. 17, 2008 Federal Reserve Bank of Atlanta to process weekend deposits made at Jacksonville Branch (PDF)
Feb. 15, 2008 Federal Reserve Banks Announced Plans to Migrate Payor Bank Services and Formats to Check 21-enabled Electronic Presentment Service (PDF)
Jan. 31, 2008 Elimination of City Zone in Restructured Offices (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Miami Transit Point (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Birmingham Transit Point (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – New Orleans Transit Point (PDF)
Dec. 14, 2007 Jacksonville Transportation Change (PDF)
Oct. 19, 2007 Deposit Quality (PDF)
Oct. 19, 2007 Assembling Currency Deposits (PDF)
Oct. 19, 2007 Assembling Coin Deposits (PDF)

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Federal Reserve Bank of Boston
Jun. 13, 2008 Windsor Locks Office Check Restructuring Update: Paper Inclearing Presentment Changes Effective on Monday, July 14, 2008 (PDF)
Jun. 10, 2008 Processing of Some Windsor Locks Office Weekend Deposits to be Performed by Federal Reserve Bank of Philadelphia starting July 12, 2008 (PDF)
Jun. 10, 2008 Government Agency Deposits Should be Deposited at FRB Philadelphia as of July 14, 2008 (PDF)
May 30, 2008 Town Hall Meetings to Help You Prepare for the Transition of Windsor Locks Paper Check Processing to the Federal Reserve Bank of Philadelphia (PDF)
May 22, 2008 Date Announcement for Paper Check Processing Restructuring: Boston and Windsor Locks Zones (PDF)
Apr 23, 2008 Letter to First District Depository Institutions on Check Restructuring from Paul Connolly, First Vice President/COO, FRB Boston (Off-Site Link, PDF)
Feb. 29, 2008 FRB Boston Invites You to Spring 2008 Federal Reserve Financial Services Seminars, Locations throughout New England (Off-Site Link)
Jan. 30, 2008 "New Year's Message to Our Customers," from Paul Connolly, First Vice President/COO, FRB Boston (Off-Site Link, PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Boston Transit Point (PDF)
Aug. 13, 2007 Check Restructuring Letter to First District Financial Institutions (PDF)
Jul. 13, 2007 FRB Boston Federal Reserve Account Management Training and Support Survey (PDF)

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Federal Reserve Bank of Chicago
May 21, 2008 New Seventh District Check Services Contact Numbers (PDF)
May 1, 2008 Discontinuing Amount Encoding - Des Moines Office (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Indianapolis Transit Point (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Milwaukee Transit Point (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Detroit Transit Point (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Peoria Transit Point (PDF)

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Federal Reserve Bank of Cleveland
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Pittsburgh Transit Point (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Columbus Transit Point (PDF)
Dec. 26, 2007 Federal Reserve Bank of Cleveland Check Processing Issues (PDF)

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Federal Reserve Bank of Dallas
Mar. 14, 2008 Houston Branch Moving Saturday Transit Point Deadline (PDF)
Feb. 26, 2008 Freeze Period — Kansas City Paper Check Processing Move to Dallas Office (PDF)
Feb. 26, 2008 Change to Appendix A of Regulation CC (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – San Antonio Point (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Houston Transit Point (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – El Paso Transit Point (PDF)

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Federal Reserve Bank of Kansas City
May 30, 2008 Change in City and Non-Machinable Deposit Deadlines at the Denver Processing Site (PDF)
May 28, 2008 Transition of Omaha Cash Services to a Depot Serviced by Federal Reserve Bank of Kansas City (PDF)
May 1, 2008 Discontinuing Amount Encoding - Omaha Office (PDF)
Apr. 10, 2008 Operational Recap for Kansas City zone paper check processing move, Friday, April 18, 2008 (PDF)
Apr. 2, 2008 Transition of Currency Services to a Cash Depot (Omaha) (PDF)
Mar. 18, 2008 Reminder – Discontinuing MICR File Formats and MICR Manipulation July 2008 (PDF)
Mar. 14, 2008 Federal Reserve Banks Announced Plans to Migrate Payor Bank Services and Formats to Check 21–enabled Electronic Presentment Service (PDF)
Mar. 14, 2008 Other Fed Nationwide City Sort Companion Product (PDF)
Mar. 14, 2008 Oklahoma City Branch Moves Saturday Transit Point Deadline (PDF)
Mar. 12, 2008 Additional Service and Billing Code Changes Resulting from Kansas City Restructuring (PDF)
Mar. 10, 2008 Duplicate Items to Paying Banks in Helena, Kansas City, Denver, and Salt Lake City Zones (PDF)
Feb. 28, 2008 Deadline Changes for Return and Premium Return Item Retrieval (PDF)
Feb. 28, 2008 Country Group Sort B Option for Kansas City Office (PDF)
Feb. 26, 2008 Freeze Period Affecting Customers Served by the Federal Reserve Bank of Kansas City and its Denver Branch (PDF)
Feb. 26, 2008 Kansas City Check Restructuring – Change to Appendix A of Reg CC (PDF)
Feb. 22, 2008 New Customer Service Telephone Menu Effective March 3, 2008 – Denver Branch (PDF)
Feb. 22, 2008 New Customer Service Telephone Menu Effective March 3, 2008 – Kansas City Office (PDF)
Feb. 5, 2008 Transportation Information as Kansas City Check Processing Moves to Dallas (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Omaha Transit Point (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Oklahoma City Transit Point (PDF)
Jan. 23, 2008 Upcoming Seminars Outline Paper Check Restructuring Changes (PDF)
Dec. 17, 2007 Date Announcement for Paper Check Processing Restructuring: Kansas City Zone (PDF)

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Federal Reserve Bank of Minneapolis
Mar. 10, 2008 Duplicate Items to Paying Banks in Helena, Kansas City, Denver, and Salt Lake City Zones (PDF)

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Federal Reserve Bank of New York
Mar. 20, 2008 Utica Office Restructuring – Operational Recap for Friday, March 28, 2008 (PDF)
Mar. 14, 2008 Utica Office Restructuring – Transmission Time Change for FedReceipt Customers Moving to Federal Reserve Bank of Philadelphia (PDF)
Mar. 13, 2008 Utica Office Restructuring –  Payor Bank Services Transmissions, Contacts and Procedures for Submitting Return Pulls, Photo Requests and Service Changes (PDF)
Mar. 10, 2008 Utica Office Restructuring – March 3 & 4 Last Call Seminar Presentation (PDF)
Feb. 15, 2008 Saturday Deposit Deadline Changes Impact South Hackensack, Manhattan and Syosset - FedFlash 02/15/08
Feb. 13, 2008 Utica Restructuring Update – Operational Recap for Friday, February 22, 2008 (for Buffalo zone) (PDF)
Feb. 8, 2008 Utica Restructuring Update – Payor Bank Services File Transmission Time, Contacts and Procedures for Submitting Return Pulls, Photo Requests and Service Changes (PDF)
Feb. 8, 2008 Utica Restructuring Update – Transmission Time Change for FedReceipt Customers Moving to Federal Reserve Bank of Cleveland (PDF)
Feb. 6, 2008 Utica Office "Last Call" Check Restructuring Seminars March 4 & 5 (PDF)
Feb. 1, 2008 Utica Office Restructuring Update – Paper Inclearings Presentment Changes (PDF)
Jan. 31, 2008 Saturday Deposit Deadline Changes at the South Hackensack Transit Point and Federal Reserve Bank of Philadelphia (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – East Rutherford Transit Point (PDF)
Jan. 29, 2008 Changes to Reg CC Appendix A: Utica and former EROC Zone (PDF)
Jan. 29, 2008 Changes to Reg CC Appendix A: Buffalo Zone (PDF)
Jan. 20, 2008 Utica Check Restructuring – Universal Batch Tickets (PDF)
Jan. 16, 2008 Freeze Period for Service Changes in Utica Zone and Philadelphia/East Rutherford Zone (PDF)
Jan. 11, 2008 Utica Zone Transportation Update (PDF)
Jan. 8, 2008 Accounting and Billing Changes for Utica Zone (PDF)
Dec. 21, 2007 New Account Number and Check Number Edits Effective January 28, 2008 – for Customers of Utica Office of Federal Reserve Bank of New York (PDF)
Dec. 14, 2007 Scheduling of Customer Testing with Federal Reserve Bank of Philadelphia for Electronic Services (RTs 0213 and 2213) (PDF)
Dec. 12, 2007 Processing of some Utica Office Weekend Deposits At Federal Reserve Bank of Philadelphia Beginning January 19, 2008 (PDF)
Dec. 12, 2007 Buffalo Zone Service Change Freeze Period in Effect February 7, 2008 - March 11, 2008 (PDF)
Dec. 7, 2007 Scheduling of Customer Testing with Federal Reserve Bank of Cleveland for Electronic Services (PDF)
Dec. 7, 2007 Buffalo Zone Transportation Update (PDF)
Dec. 3, 2007 New Account Number and Check Number Edits Effective January 28, 2008 – for Customers of the Federal Reserve Bank of Philadelphia (PDF)
Nov. 29, 2007 Date Announcement for Check Processing Restructuring: Utica Zone (PDF)
Nov. 19, 2007 Presentation from November Seminars on Utica Restructuring in Buffalo, Syracuse and Albany (PDF)
Nov. 16, 2007 Buffalo Zone Accounting and Billing Changes (PDF)
Oct. 1, 2007 Utica Office Check Processing Move (PDF)

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Federal Reserve Bank of Philadelphia
Feb. 25, 2008 Check Restructuring Updates Concerning a Change to Appendix A of Regulation CC (PDF)
Feb. 15, 2008 Transportation Changes: Johnstown, State College, Williamsport and Wilkes Barre Relays (PDF)
Jan. 17, 2008 Check Restructuring Update – Freeze Period for Philadelphia Service Changes (PDF)
Jan. 15, 2008 2008 Holiday Cash Ordering Schedule (PDF)
Dec. 3, 2007 New Account Number and Check Number Edits Effective January 28, 2008 – for Customers of the Federal Reserve Bank of Philadelphia (PDF)
Jun. 19, 2007 Check Operations Training Seminars for Philadelphia Check Customers - July 2007 Letter (PDF)

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Federal Reserve Bank of Richmond
June 20, 2008 Canadian Item Processing to be Centralized at the Federal Reserve Bank of Minneapolis (PDF)
June 4, 2008 Unencoded Items Will Be Returned (PDF)
May 9, 2008 Customer Support Center - Check Adjustments (PDF)
Feb. 27, 2008 Reminder: Discontinuing Amount Encoding Service (PDF)
Feb. 21, 2008 Transportation Information for the Charlotte Processing Zone (PDF)
Feb. 15, 2008 Federal Reserve Banks Announced Plans to Migrate Payor Bank Services and Formats to Check 21-enabled Electronic Presentment Service (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Richmond Transit Point (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Columbia Transit Point (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Charleston Transit Point (PDF)
Jan. 7, 2008 Federal Reserve Banks Announce Plans to Migrate Payor Bank Services and Formats to Check 21-enabled Electronic Presentment Service (PDF)
Jan. 7, 2008 2008 Holiday Cash Ordering Schedule (PDF)
Dec. 10, 2007 Discontinuing Amount Encoding Service (PDF)
Jul. 3, 2007 Fraudulent Checks - Alert (PDF)

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Federal Reserve Bank of St. Louis
Jun. 12, 2008 Memphis 2008 Independence Day Holiday Notice (PDF)
Jun. 12, 2008 St. Louis 2008 Independence Day Holiday Notice (PDF)
May 30, 2008 Change in Fine Sort Deposit Products at the Federal Reserve Bank of St. Louis (PDF)
May 9, 2008 Memphis 2008 Memorial Day Holiday Notice (PDF)
May 7, 2008 St. Louis 2008 Memorial Day Holiday Notice (PDF)
Feb. 11, 2008 Memphis 2008 Presidents’ Day Holiday Notice (PDF)
Feb. 11, 2008 St. Louis 2008 Presidents’ Day Holiday Notice (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Little Rock Transit Point (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Louisville Transit Point (PDF)
Jan. 18, 2008 Martin Luther King Holiday Instructions (PDF)
Dec. 13, 2007 Memphis Ordering Process for the Utah State Quarter (PDF)
Dec. 13, 2007 Memphis Christmas Holiday Instructions (PDF)
Dec. 13, 2007 Memphis (Loomis Jackson) Christmas Holiday Instructions (PDF)
Dec. 13, 2007 St. Louis Christmas and New Years Day Holiday Instructions (PDF)
Nov. 29, 2007 Memphis Ordering Process for the Utah State Quarter (PDF)
Oct. 1, 2007 Memphis Columbus Day Holiday Instructions (PDF)
Oct. 1, 2007 St. Louis Columbus Day Holiday Instructions (PDF)
Sep. 28, 2007 Federal Reserve Bank of St. Louis Check Processing Issues (PDF)
Aug. 27, 2007 Memphis Labor Day Holiday Instructions (PDF)
Aug. 27, 2007 St. Louis Labor Day Holiday Instructions (PDF)

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Federal Reserve Bank of San Francisco
June 30, 2008 Independence Day Holiday Notice for Salt Lake City Depositors (PDF)
June 20, 2008 Canadian Item Processing to be Centralized at the Federal Reserve Bank of Minneapolis (PDF)
June 18, 2008 Elimination of the San Francisco Remote Fine Sort Product (PDF)
June 18, 2008 Elimination of the Salt Lake City Remote Fine Sort Product (PDF)
May 30, 2008 Forward Remote Fine Sort Endpoints Removed (PDF)
May 14, 2008 Memorial Day Holiday Notice for Salt Lake City Depositors (PDF)
Mar. 10, 2008 Duplicate Items to Paying Banks in Helena, Kansas City, Denver, and Salt Lake City Zones (PDF)
Feb. 11, 2008 Presidents’ Day Holiday Notice for Salt Lake City Depositors (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Portland Transit Point (PDF)
Jan. 29, 2008 Explicit Pricing of Transit Point Services – Salt Lake City Transit Point (PDF)
Jan. 14, 2008 Martin Luther King Holiday Notice for Salt Lake City Depositors (PDF)
Aug. 27, 2007 Labor Day Holiday Notice for Salt Lake City Depositors (PDF)

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