Contact Us

The Federal Reserve Banks are committed to providing you with the support you need when using our services. Use My FedDirectory to create a directory customized to your ABA or find contact information by service area below.

My FedDirectory®

Enter your institution's ABA number and click "GO" for a customized list of Federal Reserve Financial Services support contacts.

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If you have questions about the site or would like to provide us feedback, including comments and/or suggestions for future enhancements, please send us e-mail or use the online feedback form.

Contacts by Product

Access Solutions
Customer Contact Center (CCC) Assistance with specialized technical support and service setup related to FedLine® Customer Access Solution.
Account Executives and Sales Contacts
Atlanta Minneapolis
Boston New York
Chicago Philadelphia
Cleveland Richmond
Dallas St. Louis
Kansas City San Francisco
National Account Program Customers
Account Services
Account Services Customer Support Assistance with correspondent/respondent changes (OC 1 – Appendix 5) and Accounting Information Services, including Account Management Information (AMI), Cash Management Services, notifications and end-of-day Statement files.
Board Resolutions/Official Authorization List For questions and assistance with Board Resolutions and the Official Authorization List
Account Confirmation Request Assistance with account balance confirmation requests
Billing Operations Site and Service Charge Information

For questions about monthly Statement of Service Charges and the Service Charge Information application.

Federal Reserve districts Atlanta, Boston, Chicago, Kansas City, New York or Philadelphia: (800)-333-6820

Federal Reserve districts Cleveland, Dallas, Minneapolis, St. Louis, Richmond or San Francisco: (800) 485-1033
Merger Coordinators Assistance for financial institutions going through a merger or operations consolidation.
Capital Stock Assistance with Capital Stock
Excess Balance Accounts Assistance with excess balance accounts
Check Services
Check 21 Customer Support Center (800) 762-0713

Assistance with Check 21 questions, image file transmission status, image quality rejects, verification of cash letter credits and availability, file acknowledgements, customer communications and operational updates.
Canadian Check Processing Assistance with questions about, or signing up for, the Canadian check collection service.
Foreign Check Processing Assistance with questions about, or signing up for, our Foreign check collection service, which processes checks drawn on depository institutions outside of the 12 Federal Reserve Bank Districts.
Check Adjustment Services Assistance for all of your check adjustment questions.
District Check Contacts
Assistance with questions concerning forward, return, and electronic check services (MICR files, truncation services, and image and return/retrieval requests)
Atlanta Minneapolis
Boston New York
Chicago Philadelphia
Cleveland Richmond
Dallas St. Louis
Kansas City San Francisco
FedACH® Services
FedACH Sales Specialists Assistance explaining how your institution can optimize your processing flexibility and provide the tools your customers need to ensure time-critical electronic payments via our FedACH Services.
FedACH Central Operations Support Sites Assistance with tasks related to timely and accurate processing of FedACH payments, maintaining integrity of the application, testing, monitoring processing to circumvent problems, and responding to questions related to customer payments processing.
FedCash® Services
Assistance with FedCash Services, including ordering forms and supplies.
Atlanta Minneapolis
Boston New York
Chicago Philadelphia
Cleveland Richmond
Dallas St. Louis
Kansas City San Francisco
Fedwire® Services
Wholesale Operations Sites Assistance with individual transactions, funds subsidiary statements, research requests, problems with rejected messages, service set up and general funds transfer inquiries.
Wholesale Testing Units Assistance with any questions regarding Fedwire Services testing.
National Settlement Service
Operations and Testing Support Assistance with questions related to processing of settlement files or testing requests.
Treasury Services
Treasury Retail Securities Sites Assistance with the processing of Savings Bonds.

Atlanta, Boston, Cleveland, New York, Philadelphia or Richmond:
(800) 245-2804, Option 4 then Option 3

Chicago, Dallas, Kansas City, Minneapolis, St. Louis or San Francisco:
(800) 553-2663, Option 4 then Option 3
Savings Bonds (Consumers) (Off-site Link) The US Treasury provides information on purchasing and managing savings bonds and other Treasury securities.
TT&L Treasury Support Center (TSC) Assistance with general information about TT&L, as well as the sign-up process.

(888) 568-7343
ttl_plus@stls.frb.org
Electronic Tax Application (Off-site Link) Assistance with general information and the sign-up process.
PATAX National Voice Response System Contact numbers for the automated system for submitting Treasury Tax and Loan (TT&L) payments, also known as PATAX.

As part of our continued efforts to deliver timely information you need from the Federal Reserve Banks, we recently began a calling program to verify customer contact information. Financial Institutions may receive a call from a Federal Reserve Bank representative to update their contact information in our database.

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