FedLine^® Access Solutions

Want to leverage the value of our FedLine access solutions?

March 2010

Federal Reserve Financial Services customers have access to a wealth of valuable transaction and information services via our FedLine access solutions. In fact, institutions of any size can benefit from the contemporary technology and flexible options our suite of access solutions provides. But, did you know there are some steps your institution can take to further leverage the value of these robust solutions?

 

Stay current on routine maintenance

A critical point in leveraging FedLine access solutions is taking steps to help ensure continued reliable access by staying current with required hardware and software maintenance. Periodic upgrades to components of your institution’s access setup are required to help ensure the secure, reliable access that you have come to expect from the Federal Reserve Banks. As updates are required, we work closely with customers and technical support teams to ensure that required processes run as smoothly as possible for your institution. Taking time to work with your internal technical staff to plan for these periodic updates as they are announced will help ensure that routine maintenance is completed with as little disruption to your operations as possible.

Staying current with third-party hardware and software updates is also important to the continued reliable access to payment and information services. Such maintenance may include making required hardware and software upgrades and installing necessary software patches supplied by third-party vendors. Periodically checking for updates provided by third-party software vendors is a good step to help ensure that all essential upgrades are in place. 

 

Streamline key activities

Routine tasks undertaken by your institution’s End User Authorization Contacts (EUACs) have been streamlined to help reduce downtime and simplify staff operations. The EUAC Center, a free FedLine application designed to provide convenient and timely self-service functionality, provides EUACs with quick and convenient access to such information as Subscriber access reports and FedLine Services documents, as well as the ability to reset passwords. 

 

Other helpful tips

Recent FedFocus articles have described other steps your institution can take to help ensure your operations to continue to run smoothly. The Federal Reserve Banks recommend that all customers take the following steps:

• Periodically review Subscriber lists to ensure staff has the access needed to perform payment and reporting functions, including backup staff. Read Need help managing your day-to-day operations? 
• Manage and monitor your payments with FedInsights^SM (PDF), our suite of information services available to all FedLine access solution customers.
• Review and update contingency plans to ensure your operations can continue if an unforeseen situation should arise. Read Do you have a Plan B? for details.

 

We’re here to help

We have resources at the ready when you need assistance. Your designated Customer Contact Center can assist you in adding new Subscribers, setting up access to new services or planning for technical upgrades. Your account executive can also help in determining the mix of services that are right for your institution.

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