Check/Check 21 Services

Fed experts live at your desktop

The Federal Reserve Banks are continuing their commitment to provide an array of Check Adjustment Webinars in 2009 to help you maximize the benefits of our Check Adjustment Services. The online sessions provide an interactive training experience that enables you to learn how to quickly and effectively resolve settlement discrepancies on checks that were processed or handled by Reserve Banks.

Learn something new

In 2008 alone, nearly 1,100 registrants from just over 750 financial institutions attended one or more of the Webinar sessions. Denise Murphy, senior financial specialist in cash letter services at Bankers’ Bank Northeast in Glastonbury, Connecticut stated, “In every session attended, I learned something new.” With an estimated 700 adjustments processed per month, Bankers’ Bank Northeast is always looking for efficiencies.

Participants can register for, and attend, each of the phone-facilitated Internet training sessions without leaving their desks. The cost savings derived by eliminating travel and the ability to have multiple participants attend sessions from one location adds tremendous value to the Webinars. “It’s win-win,” said Sara Morgan, assistant vice president of information technology at Farmer’s Bank and Trust in Magnolia, Arkansas.

Since the Webinars were first introduced in 2007, the number of topics has been expanded to cover:

• Basic Principles and Concepts of Check 21 Adjustments
• Basic Principles and Concepts of Check Adjustments
• Basic Principles and Concepts of Return Item Check Adjustments
• Check Adjustments Insights into Investigation Types (ITYPs)
• Documents to Follow Archiving
• Managing Check Adjustments on FedLine Web^®

The Check Adjustment Webinars — led by Federal Reserve staff with in-depth adjustment knowledge — are designed to help financial institutions streamline the check adjustment process. “What customers learn can be implemented right away,” said Tracy Beauford, lead Webinar trainer. “We are seeing repeat customers as well, and attendees have indicated that something new is learned in each session,” continued Beauford.

Don’t miss out in 2009

Interested in attending? View 2009 Check Adjustment Webinar dates, times and details, then register online for the session(s) that will benefit your organization.

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