Industry Perspective: Article Archives
FedFocus is your source for the latest Federal Reserve Financial Services news. Each issue keeps you informed about hot topics in the industry, as well as provides insight into the value of Federal Reserve Financial Services.
Survey provides snapshot of consumers’ payments choices
February 2010
Results of the 2008 Survey of Consumer Payment Choice helps fill a gap in knowledge about the role of U.S. consumers by assessing their adoption of and use of nine payment instruments. Find out what consumers rate as the two most important characteristics of payment instruments.
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Who knew information could be so valuable?
August 2008
Information is a vital asset for financial institutions and can be harnessed in ways to provide value-added services to your corporate customers.
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B2B ePayments advance…sure and steady win the race!
May 2008
The rapid growth of ePayments reflects goals to reduce costs, improve availability and achieve quicker access to payment information. Although businesses are embracing ePayments at a slower pace than consumers, wide-spread adoption is likely in the next three years. The race is on…to amazing ePayments destinations.
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Learning to see through your customers’ eyes
November 2007
Customer experience expert, David McQuillen, focuses on the importance of developing customer empathy among financial institution management – and why most executives currently see things very differently than their customers, without even realizing it.
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Why business continuity makes good business sense
September 2007
The September 11th terrorist attacks…hurricanes Katrina and Rita…Avian flu pandemic predictions. The beginning of the 21st century has already provided plenty of reasons to take emergency planning seriously. Be it terrorism, extreme weather or potential pandemic illness, financial services providers are acutely aware that events out of our control may wreak havoc on our operations.
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Your Regional Payments Associations: Surging ahead
March 2007
What is a Regional Payments Association (RPA)? Covering the entire United States, Puerto Rice and Guam, RPAs are not-for-profit trade associations whose main membership includes the banks and credit unions within their market. One might consider RPAs the “grassroots” provider of the payments system leadership and support.
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The small business customer is ready to switch – for payments products
January 2007
In recent years, banks have begun to focus more closely on their small business banking franchises. After all, small business customers tend to be far more profitable than their retail consumer counterparts. Yet, based on survey questions and interviews with more than 1,000 small- and mid-size businesses included in BAI’s Small Business Payment Strategies research study, small businesses feel underserved. This is particularly so in the payments arena, with banks potentially missing an opportunity to capitalize on emerging needs.
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