Forward Collection & Return Letter Error Type

Important Announcement: Please see the mailing address change for Non-Electronic (Paper-Based) Check Adjustments Services; effective March 1, 2022.

The following links provide specific information for each investigation type (ITYP) a description and proper usage, the case submission requirements and the supporting documentation requirements. Refer to the Check Adjustments Quick Reference Guide (QRG) Recap (PDF) to assist you with determining which ITYP is applicable to you, based on your role as the Sender or the Receiver of the item.

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Retired Investigation Types

The following investigation types (ITYPS) have been retired and are no longer in use as an ITYP. Refer to each ITYP for action steps should the need arise to report the error condition or service request.

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