Documents to Follow (DTF) Requirements

In general, DTFs should be submitted ONLY for the following investigation types. Please do not forward documents other than those listed below.

Investigation Type Required Attachment(s)1
Duplicate Entries (DUP) Optional - Copy of the statement showing the duplicated entries
Enclosed Not Listed (ENL) Optional - Copy of item (not required if the following information is provided: cash letter and tape totals, items before and after, and Drawee bank’s routing number)
Encoding Error (ENC) One legible photocopy of the front and back of the item
Entry in Error (ERR) Optional - Copy of an item to disprove an entry, i.e. Listing Error entry made in error (item listed correctly)
Expedited Recredit A legible completed Expedited Recredit claim form. We will also accept written claims that conform to the informational requirements described in Regulation CC Section 229.55 (b) (2). In addition, a copy of the consumer’s written claim, as applicable, is required.
Extra Bundle (EBDL) Optional - Copy of items and/or detail listing
Extra Cash/Return Letter (ECL) Optional - Copy of items and/or detail listing
Free Item (FREE) Original item
Late Return Claim (LC) Legible copy of the completed Claim of Late Return form. Legible photocopy of the front and back of the item
Late Return Disclaimer (LR) Legible copy of the completed Paying Bank's Response to a Claim of Late Return form
Listed Not Enclosed (LNE) Not required, unless reporting multiple  items and dollar amounts/sequence numbers cannot be provided in the Comments field
Listing Error (LST) Optional - One legible photocopy of the front and back of the item
Missing Bundle (MBDL) Optional - Copy of the cash letter with the missing bundles circled.  Only required if the bundle amounts cannot be listed in the Comments field
Not Our Item (NOI)2 Original item
Non-Cash Item (NCH) Original item or legible photocopy, if original item is unavailable
Photo in Lieu of Original (PIL) – Forward Collection2 One legible, properly indemnified photocopy of the front and back of the missing item. Current endorsement information must be legible. 
Photo in Lieu of Original (PIL) – Return Item Collection2 One legible photocopy of the front and back of the missing item.  The BOFD endorsement must be legible.  If the BOFD endorsement is not legible, provide forward collection source information. The face of the item must be marked with 'Notice in Lieu of Return' and the reason for the return. 
Photo and Original Paid (PAID) One legible photocopy of the front and back of both the first paid item (usually the original item) and the second paid item (usually an indemnified photocopy).

For Check 21 related items, provide the original duplicate substitute check.  If the original duplicate item is not available, complete and provide the 'Duplicate Substitute Check/Image Adjustment Certification' form
Warranty / Indemnity Claim (WIC) Associated with Check 21 items A substantially completed and signed Check 21 Warranty/Indemnity Claim form must be provided by the requester, as well as a copy of the substitute check or the image item presented in the X9.37 image cash/return letter involved in the claim. If the claim involves a multiple (typically double) payment, copies of both items involved should be provided. Supporting documentation should also be provided as proof of claimed damages
Warranty / Indemnity Claim (WIC) Associated with Unauthorized Remotely Created Checks (URCCs) A copy of the customer's written statement asserting under oath that the item in question was unauthorized, and a legible copy of the front and back of the item in dispute. Although a specific form is not required, the customer statement must clearly indicate that it was asserted under oath and must contain the Regulation CC language that serves as the basis for the warranty claim – that the person or entity on whose account the remotely created check is drawn did not authorize the issuance of the check in the amount stated on the check to the payee stated on the check

1 Unless otherwise noted, photocopy requirements include images of both the front and back of the item(s) associated with the adjustment message. If a photocopy is submitted for the NCH investigation type (instead of the original item), the original item should be retained, as it may be requested by the Reserve Offices. In addition, the original item and the original late claim (LC) or late response (LR) form should be retained by the requester as they may be requested by the offsetting DI or Reserve Offices.


2 The preferred method for submitting a Photo in Lieu of Original (PIL) and a Not Our Item (NOI) is through the check/return collection process, rather than through adjustments channels. Please refer to the Quick Reference Guide for additional information and deposit requirements.

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