Missing Cash/Return Letter or Bundle(s) (MCL/MBDL)

Receiving Institution – Paper Cash/Return Letter

ITYP Description | Proper Usage

Missing Cash/Return Letter (MCL) or Missing Bundle (MBDL) - Request for credit for a cash/return letter or bundle that was charged but never received.

Your Action

Call the Check Adjustments Customer Support Center (877-372-2457) if you discover the error the same day the cash/return letter was processed. If you discover the error after the original processing date: Submit an Electronic Case or Adjustment Request Form (PDF).

Reporting Time Frame Federal Reserve Bank Action
After the original processing date but within twenty business days of the cash/return letter entry date. Same day entry - provided requirements are met.*
After twenty business days, but within one calendar year of the cash/return letter entry date. Entry after research is completed, if the Federal Reserve Bank is the source of the paid items. If the Federal Reserve Bank is not the source of the paid items, advise the requesting institution to deal directly with the offsetting institution. If the items were not paid, provide the requesting institution with source information and advise the requesting institution to deal directly with the offsetting institution.

Respond to request within twenty business days.

Attachments not Required

MCL

Attachments not Required

MBDL - Unless the bundle amounts cannot be listed in the comments field; then a legible copy of the cash/return letter with the missing bundles circled is required.

Required Fields

Field Name Paper Form Fedline CA1000 Message
Receiver (RCVR) Receiving Federal Reserve Bank's name and/or ABA # Federal Reserve Bank ABA # from drop-down list
Sender (SNDR) Your institution's ABA #, name, street address, city, phone #, contact name and respondent's ABA # (if applicable) Auto-fills with your 9-digit ABA #
Contact name (CNTC) and phone # (TELE) also required for FedLine
Request For (EYTP) Credit CR
Sender's Reference # (SREF) Your institution's case # (max of 14 characters)
Product Class (PROD) the appropriate cash letter product code 3-character cash letter product code from the drop-down list
Amount (AMT) Amount of the missing cash/ return letter or bundle
FCL & TCL
  • The Federal Reserve sent the cash/ return letter to your institution
  • FCL - Federal Reserve's ABA #
  • TCL - Your institution's ABA #
  • A Finesort (Package Plan) cash/ return letter
  • FCL - Depositor's ABA #
  • TCL - Drawee's ABA #
Request Type (MTYP) Open (OPEN) Auto-fills with OPEN
Investigation Type (ITYP) Missing Cash letter (MCL)or Missing Bundle (MBDL) MCL or MBDL
C/L or ENTRY DATE (CLED) Date of the cash/ return letter
C/L Total (CLT) Cash letter total

*Same Day Entry/Acknowledgement Requirements

All electronic adjustment requests received by 3:00 pm (receiving Federal Reserve Bank time) with complete information and documentation received within five business days.

All paper adjustment requests received at the Cleveland Regional Adjustments Site (centralized data entry site) by 11:00 am with complete information and documentation.

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