Check 21-Enabled Services Case Studies

Discover how customers are benefiting from the Federal Reserve's Check 21-enabled services – FedForward®, FedReturn® and FedReceipt®. Large regional institutions, small single-office community banks and all types in-between have found that these services provide the solutions they need to improve their day-to-day operations and enhance customer service.

Case Studies - Video

Commerce Bank - Cherry Hill, NJ

After first implementing FedReturn service, this $47 billion east coast retail banking organization went on to add FedForward, FedReceipt and FedReceipt Plus services throughout its 400 plus locations from Connecticut to Florida. Learn how the combination of Check 21-enabled services from the Federal Reserve Banks provided Commerce with:

  • Continued growth according to plan while maintaining or reducing staffing levels
  • Opportunities to redeploy staff to other tasks
  • Immediate availability in excess of 99%
  • Improved fraud prevention approaches
  • Reduced external transportation costs

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North Brookfield Savings Bank - North Brookfield, MA

Discover how FedForward helped put this 152-year-old institution at the forefront of technology. In a few short minutes you'll learn how a small community bank with $160 million in assets worked with their outsourced data processing vendor and the Federal Reserve Banks to:

  • Save $24,000 per year in courier costs alone
  • Enjoy 100% funds availability
  • Expect full payback on their investment in just two years
  • Reduce fraud and other risks
  • Get up and running quickly and easily

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Community Bank - Cameron, WI

Discover how FedForward, FedReceipt Plus and FedReturn helped put this remote community bank and its branches on the map when it comes to saving time and money. In just a few minutes you'll learn how a bank with $70 million in assets worked with their third-party software vendor and the Federal Reserve Banks to:

  • Save thousands of dollars per year
  • Enjoy 99% funds availability
  • Slash inclearings and returns processing times
  • Reduce fraud and other risks
  • Get up and running quickly and easily

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Premier Bank - Lenexa, KS

Discover how FedForward, FedReceipt Plus and FedReturn helped this Kansas City area community bank and its parent company break down geographic barriers to take advantage of processing capacity at its centralized data processing center. In just a few minutes you'll learn how a $200 million bank and its $2 billion holding company worked with the Federal Reserve Banks to:

  • Save $1 million dollars a year
  • Forge new business opportunities
  • Save many labor hours per day
  • Get up and running quickly and easily

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Bank of the Rio Grande - Las Cruces, NM

Discover how FedForward helped this community bank overcome its check processing challenges to meet deadlines and save big money. In just a few minutes you'll learn how this $96 million bank worked with the Federal Reserve Banks to:

  • Enjoy 98% funds availability
  • Save $200,000 in float costs
  • Expect full payback on their investment in less than three years
  • Get up and running quickly and easily

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Plumas Bank - Quincy, CA

Discover how FedForward, FedReceipt Plus and FedReturn helped this financial institution and its 12 branches make the treacherous road and weather conditions in the mountains of Northern California a non-factor in processing checks. In just a few minutes you'll learn how a bank with nearly $500 million in assets worked with their third-party software vendor and the Federal Reserve Banks to:

  • Save more than $250,000 per year
  • Enjoy 99.98% funds availability
  • Slash inclearings and returns processing times
  • Offer improved customer service throughout its branch network
  • Get up and running quickly and easily

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Check 21 Testimonial Video

Discover what a group of bankers and technology providers are saying about the benefits of Check 21-enabled clearing and the Federal Reserve Banks' Check 21-enabled product suite. Learn more as they share their unique experiences and perspectives.

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Checkpoint: Industry Perspectives on Check Image Exchange

Gain a unique window into Check 21 information and opportunities as industry experts share their views. Included in this brief video is commentary from senior Federal Reserve Bank personnel and respected individuals that help shape the payments industry.

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Case Studies - PDF

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