Check Adjustment Services

The Federal Reserve Banks’ check adjustment services allow you to quickly and effectively resolve debit or credit settlement discrepancies on checks that were processed or handled by the Federal Reserve. These are both electronic and non-electronic, or paper-based, check adjustment services.

Electronic Check Adjustment Services (PDF)

Electronic Check Adjustment Services allow financial institutions to submit, receive and manage adjustments requests via FedLine® Web access solution. The efficiencies of this service aid in expediting the research and resolution of your check adjustment requests.

Discover how Electronic Check Adjustment Services can benefit your financial institution

  • Provides you with the ability to print multiple advices and allows authorized customers to process check adjustment advices for other institutions
  • Allows you to save time and streamline your workflow when receiving and researching adjustments
  • Plus additional benefits highlighted in the Check Adjustment Services product sheet (PDF)

Non-electronic Check Adjustment Services

Non-electronic Check Adjustment Services (PDF)

Non-electronic Check Adjustment Services are handled at the Charlotte Branch of the Federal Reserve Bank of Richmond. Paper adjustment cases include foreign item-related requests, all adjustment-related correspondence and adjustments with required documents-to-follow (DTFs).

Read what customers say about Check Adjustment Services

“Using FedLine Web to access Check Adjustments has allowed National City to get our check adjustments process down to a science. This service is so effective; we have been able to streamline our operations including same day resolution on most of our FedLine cases.”

– Jeanine Albright, Deposit Operations Section Manager, National City, Pittsburgh, Pennsylvania

“I send all of our requests (encoding errors, SOR Request, information requests, etc.) through FedLine. It's easy to use and the paperwork is minimal. Any questions I have are eagerly answered by knowledgeable staff.”

– Kim Lockett, Volunteer Corp. Credit Union, Brentwood, Tennessee.

To start using this service, visit the Check Adjustment Services setup page or contact your account executive.

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