FedPhone®: Your telephone link to the Federal Reserve’s FedCash® Services Voice Response System

St. Louis

How Does FedPhone Work

FedPhone provides access to the Federal Reserve Banks through the use of an automated voice response system and the use of security tools that you develop. Through the use of your institution’s ABA number, a personal three-digit identification number, an eight-digit password and a challenge number, you can access FedCash Services via FedPhone.

If your institution is new to the FedPhone access solution, you will need to create a challenge on either your first or second visit to the system. Once the challenge number is created, you will no longer receive the prompt to develop a challenge number when accessing FedPhone.

Call FedPhone’s FedCash Services number at (866) 821-0329.

You Enter System Responds
FedPhone Phone Number If you are not authorized to use this Voice Response System, please disconnect immediately. Accessing this system without appropriate authorization is prohibited and violators may be prosecuted.

The system will prompt you for your ABA #.
ABA Number You will be prompted for your three digit personal identification number (PIN).
PIN Number If you wish to speak to a customer contact center representative at any time prior to hearing the application main menu, please press zero, followed by the pound sign.

You will be prompted for your eight-digit password followed by the # sign.

If you don’t know your password press *.
Password and # If you would like to set up challenge number at this time press 1 otherwise press 2.

Selecting option 2 allows you to bypass setting up a challenge number one time. The bypass option will be provided the first time you call in with the ABA/PIN entered into the system. Future use of FedPhone with the ABA/PIN will require the set up of a challenge number.
1 Please enter a challenge number between 10 and 24 digits long followed by the # sign.
Challenge Number and # Please re-enter your new challenge number for verification followed by the # sign.
Reenter the Challenge Number Your challenge has been set. Your account is now set up for password self-service.

The system will prompt you for your branch number.
Branch Number The system will provide you with the main menu selection.
2 to Bypass The system will prompt you for your branch number.
Branch Number The system will provide you with the main menu selection for this call only.

From the main menu, which is illustrated in the Main Selection section, proceed to the appropriate section to conduct your transaction.

Challenge Numbers

Re-establishing a Challenge Number

If you have forgotten your challenge number and the Federal Reserve Banks’ assistance is required to reset your password, Subscribers will be prompted to re-establish their challenge number.

You Enter System Responds
FedPhone Phone Number If you are not authorized to use this Voice Response System, please disconnect immediately. Accessing this system without appropriate authorization is prohibited and violators may be prosecuted.

The system will prompt you for your ABA number.
ABA Number You will be prompted for your three digit personal identification number (PIN).
PIN Number If you wish to speak to a customer contact center representative at any time prior to hearing the application main menu, please press zero, followed by the pound sign.

You will be prompted for your eight-digit password followed by the # sign.

If you don’t know your password press *.
Password and # Please enter a challenge number between 10 and 24 digits long followed by the # sign.
Challenge Number and # Please re-enter your new challenge number for verification followed by the # sign.
Reenter the Challenge Number Your challenge has been set. Your account is now set up for password self-service.

The system will provide you with the main menu selection.

Using a Challenge Number to Change Your Password

You Enter System Responds
FedPhone Phone Number If you are not authorized to use this Voice Response System, please disconnect immediately. Accessing this system without appropriate authorization is prohibited and violators may be prosecuted.

The system will prompt you for your ABA number.
ABA Number You will be prompted for your three digit personal identification number (PIN).
PIN Number If you wish to speak to a customer contact center representative at any time prior to hearing the application main menu, please press zero, followed by the pound sign.

You will be prompted for your eight-digit password followed by the # sign.

If you don’t know your password press *.
* You will be prompted for your challenge number.
Challenge Number and # Please enter a new eight-digit password.
Enter a Eight-Digit Password Please reenter your new eight digit password for verification.
Reenter a Eight-Digit Password The system will provide you with the main menu selection.
  • FedPhone will prompt you to change your eight-digit password every 30 days. FedPhone will only accept "strong" passwords and therefore the system will not accept passwords consisting of one digit repeated eight times or eight digits in numerical sequence. A new password cannot be the same as any password used in the last 120 days.
  • FedPhone provides you with the ability to change your own password by creating a challenge number. A "smart" challenge number is:
    • Secure, yet easy to remember
    • Between 10 and 24 numerical characters long
    • Not created using sequential numbers (for example: 0123456789 or 9876543210 will not be accepted)
    • Not created using 10 or more repeating numbers (for example: 111111111111 will not be accepted)
    • Only numeric and not contain special characters
    • Not made up of a 10 digit phone number
  • When creating your challenge number you may want to utilize the letters on the key pad to "spell" out something that is meaningful just to you, i.e. name of childhood pet and type - starthehorse (782784346773)

Main Selection Menu

Cash Ordering Menu

Choose 1 from the main menu. After making your selection, you will hear:

  • To order currency Press 1
  • To order coin Press 2
  • To return to the main menu Press 9

If you are authorized to order for another location, you will hear:

  • To enter for your own endpoint Press 1
  • To enter for another endpoint Press 2. You will be prompted for the ABA and branch number for which you wish to order.

FedPhone will prompt you to enter the two-digit carrier number if more than one carrier is available.

FedPhone will prompt you to enter the order amount for each denomination.

  • Press the # key after entering each amount
  • To bypass a denomination Press 0, then #

After each transaction, the ship date and details of the transaction will be provided. The system will read the amount and then the denomination. (Example: "Your order for $1,000 in ones; $2,000 in twos, etc.")

  • To confirm the transaction Press 1
  • To cancel the transaction Press 9

Following your confirmation, the system will acknowledge the transaction and provide a reference number.

  • To repeat the reference number Press 1
  • To continue Press 2

To Review, Change or Delete an existing order, or create a second order, choose 1 from the main menu. You will then hear the following choices:

  • To add a new order Press 1. You will be prompted to enter new order information.
  • To review, change or delete your current order, Press 2. You will be prompted for the order reference number and will get the following menu:
    • To review this order Press 1
    • To delete this order Press 2
    • To replace this order with a new order Press 3
    • To return to the main menu Press 9

Remember These Helpful Hints:

  • FedPhone will be available for your use 7:00 a.m. - 3:00 p.m. Central Time (CT), Monday through Friday.
  • Following are the standard choices available from the main menu:
    • 1 – Enter an order
    • 8 – Find the phone number of your local Federal Reserve Cash Department
    • 9 – Exit the system
  • A pause (approximately 3-10 seconds) is to be expected during the logon process and again after information is entered. The system is performing security verifications and searching the database.
  • If you make an invalid entry, the system will respond: "Your entry is invalid." The system will then repeat the original prompt. You will be given three attempts to enter a valid number before you are disconnected.
  • At the main menu, you may press “8” for the phone number of Help Desk at your local Cash Office:
    • St. Louis: (800) 333-0810, Ext. 448327 or 448328
    • Little Rock: In Arkansas (800) 482-9463, Ext. 248252; Out of State (800) 322-0813, Ext. 248252
    • Louisville: In Kentucky (800) 292-3596, Ext. 689226 or 689227; Out of State (800) 626-4507, Ext. 689226 or 689227
    • Memphis: In Tennessee (800) 552-5132, Ext. 424; Out of State (800) 238-5293, Ext. 424
  • Before calling, fill out a worksheet of your transactions. After you submit each transaction record the reference number provided for your records.
  • No transaction is complete until the system has confirmed that the entry has been accepted and has issued a reference number. Be sure to record and retain the reference number.
  • Orders placed earlier in the day can be updated or deleted prior to 3:00 p.m. CT by following the prompts on the order menu. The system will accept more that one order per branch per day.
  • If you need assistance with FedPhone or your password, call the Customer Contact Center at (888) 333-7010.

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