FedPhone® Setup

Please see the recent announcement (PDF) regarding the discontinuation of the FedPhone Service. Thank you for choosing the FedPhone access solution. We are excited to work with you to make this a smooth and easy transition. Following are the steps you will need to take to implement this access solution, including contacts to help you with questions at any step along the way.

Step 1 - Review Rules and Regulations

Prior to establishing access to FedPhone, your organization must be authorized to use Federal Reserve Financial Services. Use of all Federal Reserve Financial Services is governed by the applicable Operating Circulars. The terms under which an organization may access these services are provided in Operating Circular 5. It is each organization's responsibility to review its internal procedures to ensure that appropriate safeguards are in place when using any Federal Reserve Bank access solutions.

Step 2 -Designate End User Authorization Contacts (EUACs)

Authorize at least two employees at your organization to serve as EUACs. The EUAC is the “trust anchor” at your organization who has the authority to designate individuals (Subscribers) who will transact business via the FedPhone access solution. To authorize an EUAC, print and complete the Federal Reserve Bank End User Authorization Contact Form (PDF). When we receive the completed form, a credential will be issued to the EUAC. The EUAC will use the credential to add, modify or delete access for FedPhone Subscribers, and to request subscriber access reports. The completed form must be signed by an individual listed on your organization’s Official Authorization List (OAL). Requests not signed by an authorized signer will be delayed until proper authorization has been obtained by Federal Reserve Bank staff. If your organization does not have an OAL, please review and submit the Board Resolution and Official Authorization List (OAL) (PDF), in the standard format required by the Federal Reserve Banks.

Step 3 -Receive EUAC Self-Service Access

Submit the EUAC form to the Customer Contact Center. Once the request is complete, the Customer Contact Center will call the EUAC and provide a PIN and temporary password. If you need assistance or have questions at any point in the process, please contact the Customer Contact Center.

Step 4 -Request Access for Subscribers

To establish FedPhone subscribers, please refer to the Self-Service Access for FedPhone EUACs Usage Instructions (PDF).

Step 5 -Receive Subscriber Credential

Once a Subscriber’s FedPhone credential is created, the Subscriber and the EUAC will be provided with the credential activation information and instructions. This information will be provided via e-mail or telephone.

Step 6 - Congratulations! You can now begin using FedPhone.

Please refer to the FedPhone FedACH Brochure for access instructions.

Top of Page