The Federal Reserve System's FedCash® Services processes orders for currency and coin and accepts deposits of excess fit and unfit currency and excess coin from domestic and international depository institutions (DIs).
Orders are typically made via FedLine Web®.
Disruptions to Federal Reserve FedCash Services will typically take two forms: automated cash ordering disruptions and building or other site-specific disruptions.
In the event of a FedLine Web® disruption that affects the automated Cash ordering systems at a Federal Reserve office, the processing of FedLine Web® orders may be suspended until such a time as the affected system is restored. When automated ordering systems are unavailable, Cash customers can place orders for currency or coin via telephone or facsimile. If you cannot use your normal ordering channels, please call FedCash Services at your local Federal Reserve Office.
Federal Reserve System FedCash® Services operations may be affected by inclement weather (hurricane, flooding, snowstorms, etc.), power outages, and other events. Such events may cause disruptions to normal Federal Reserve office operations, as well as to local transportation networks and other key infrastructure. If your local Federal Reserve office becomes inaccessible for an extended period of time, you may be directed to place orders with other Federal Reserve offices. Federal Reserve offices have established various means of informing customers of such events. To learn more about how your local Federal Reserve office will respond to a site-specific disruption, please refer to the FedCash Services page of your local Federal Reserve Office.
If a major disruption to service occurs, your local Federal Reserve office may not be able to meet your ordinary needs for currency and coin. To prepare for disruptions to your normal currency and coin supply resulting from disruption, you may want to consider the following:
Federal Reserve System FedCash® Services have devoted significant attention and resources to reduce the likelihood of a service disruption and to continue operations in case problems do occur. However, and particularly in the early stages of a problem, your institution may encounter a temporary disruption in normal service levels. This may include, but is not necessarily limited to, the following:
Your institution may experience changes in hours of operation and/or pickup and delivery schedules.
During disruptions, temporary restrictions may be placed on the amount of currency and coin your institution can order from a particular Federal Reserve office. You may also experience delays in having your orders fulfilled.
Fulfilling currency orders is the highest priority service of FedCash Services.
Disruptions that affect Federal Reserve System FedCash® Services operations may cause your institution to experience delays in making deposits. If a Federal Reserve office is aware of an incoming deposit, and is in a position to do so, it may work with your institution’s armored carrier to redirect that deposit.
Your institution may experience delays in receiving debits and credits for currency and coin orders and deposits.
Depository institutions and armored carriers will be notified of a disruption and provided with information about the event, including their local Federal Reserve office’s availability and changes in the provision of Cash Services. The FRBServices.org website is the Federal Reserve’s primary communication channel for events affecting FedCash® Services. Event-related announcements and information on potential impacts to service delivery are posted on the Service Status and Latest News pages. For some events, broadcast messages via FedLine Web® and direct email announcements are distributed to FedLine Web® subscribers. DIs and carriers are also encouraged to visit the FedCash Services page of your local Federal Reserve Office.
Though it is usually DIs that hire armored carrier services, during business continuity events, the Federal Reserve may communicate with carriers directly about Federal Reserve System operations or obtain armored carrier services on its own behalf. No communications or actions by the Federal Reserve are intended to interfere with the carrier-DI business relationship.
Continue to use the designated site for pickups and deliveries until your institution has been notified that your local Federal Reserve office has returned to normal business operations.
Address comments and questions to the Federal Reserve Bank Services Webmaster.
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