Customer Communications

The Federal Reserve Banks communicates frequently with customers regarding new services and operational changes; below you can find letters to customers by product and by district.

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If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Account Services

Date Communication Title
Oct. 9, 2014 Updated Capital Stock Request Forms (PDF)
Oct. 1, 2014 Account Management Guide Update Effective October 1, 2014 (PDF)
Sep. 15, 2014 Change to Daylight Overdraft Posting Time for 8423X Transaction Code (PDF)
Jul. 3, 2014 National Billing Operations Transitioned to National Accounting Customer Support July 1, 2014 (PDF)

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Central Bank

Date Communication Title
Apr. 13, 2015 Federal Reserve is Seeking Comment on Proposed Amendments to Regulation D (PDF)
Feb. 19, 2015 TDF Operation Results of February 19, 2015 Operation ID F57 (Off-site Link)
Feb. 18, 2015 TDF Operation Announcement of February 19, 2015 Operation ID F57 (Off-site Link)
Feb. 12, 2015 TDF Operation Results of February 12, 2015 Operation ID F56 (Off-site Link)
Feb. 11, 2015 TDF Operation Announcement of February 12, 2015 Operation ID F56 (Off-site Link)
Feb. 5, 2015 TDF Operation Results of February 5, 2015 Operation ID F55 (Off-site Link)
Feb. 4, 2015 TDF Operation Announcement of February 5, 2015 Operation ID F55 (Off-site Link)
Feb. 2, 2015 Term Deposit Facility (TDF) Series of Operations – Customers (PDF)
Feb. 2, 2015 Term Deposit Facility (TDF) Series of Operations – Credentialed Participants (PDF)
Jan. 26, 2015 Update to Excess Balance Account Frequently Asked Questions (PDF)
Jan. 15, 2015 Action Required: Work with an EUAC to Renew Your Expiring FedLine® Credential (PDF)
Dec. 2, 2014 TDF Operation Results of December 1, 2014 Operation ID F54 (Off-site Link)
Nov. 26, 2014 TDF Operation Announcement of December 1, 2014 Operation ID F54 (Off-site Link)
Nov. 25, 2014 TDF Operation Results of November 24, 2014 Operation ID F53 (Off-site Link)
Nov. 20, 2014 TDF Operation Announcement of November 24, 2014 Operation ID F53 (Off-site Link)
Nov. 18, 2014 TDF Operation Results of November 17, 2014 Operation ID F52 (Off-site Link)
Nov. 13, 2014 TDF Operation Announcement of November 17, 2014 Operation ID F52 (Off-site Link)
Nov. 12, 2014 TDF Operation Results of November 10, 2014 Operation ID F51 (Off-site Link)
Nov. 6, 2014 TDF Operation Announcement of November 10, 2014 Operation ID F51 (Off-site Link)
Nov. 4, 2014 TDF Operation Results of November 3, 2014 Operation ID F50 (Off-site Link)
Oct. 30, 2014 TDF Operation Announcement of November 3, 2014 Operation ID F50 (Off-site Link)
Oct. 28, 2014 TDF Operation Results of October 27, 2014 Operation ID F49 (Off-site Link)
Oct. 23, 2014 TDF Operation Announcement of October 27, 2014 Operation ID F49 (Off-site Link)
Oct. 21, 2014 TDF Operation Results of October 20, 2014 Operation ID F48 (Off-site Link)
Oct. 16, 2014 TDF Operation Announcement of October 20, 2014 Operation ID F48 (Off-site Link)
Oct. 15, 2014 TDF Operation Results of October 14, 2014 Operation ID F47 (Off-site Link)
Oct. 9, 2014 TDF Operation Announcement of October 14, 2014 Operation ID F47 (Off-site Link)
Oct. 1, 2014 Account Management Guide Update Effective October 1, 2014 (PDF)
Sep. 15, 2014 Change to Daylight Overdraft Posting Time for 8423X Transaction Code (PDF)
Sep. 4, 2014 Term Deposit Facility (TDF) Series of Operations – Customers (PDF)
Sep. 4, 2014 Term Deposit Facility (TDF) Series of Operations – Credentialed Participants (PDF)
Jul. 8, 2014 TDF Operation Results of July 7, 2014 Operation ID F46 (Off-site Link)
Jul. 3, 2014 TDF Operation Announcement of July 7, 2014 Operation ID F46 (Off-site Link)
Jul. 1, 2014 TDF Operation Results of June 30, 2014 Operation ID F45 (Off-site Link)
Jul. 1, 2014 Federal Reserve Continues Multi-Year Reporting Central Initiative (PDF)
Jun. 26, 2014 TDF Operation Announcement of June 30, 2014 Operation ID F45 (Off-site Link)
Jun. 24, 2014 TDF Operation Results of June 23, 2014 Operation ID F44 (Off-site Link)
Jun. 19, 2014 TDF Operation Announcement of June 23, 2014 Operation ID F44 (Off-site Link)
Jun. 17, 2014 TDF Operation Results of June 16, 2014 Operation ID F43 (Off-site Link)
Jun. 12, 2014 TDF Operation Announcement of June 16, 2014 Operation ID F43 (Off-site Link)
Jun. 10, 2014 TDF Operation Results of June 9, 2014 Operation ID F42 (Off-site Link)
Jun. 5, 2014 TDF Operation Announcement of June 9, 2014 Operation ID F42 (Off-site Link)
Jun. 3, 2014 New Federal Reserve Collateral Margins Table (PDF)
Jun. 3, 2014 TDF Operation Results of June 2, 2014 Operation ID F41 (Off-site Link)
May 29, 2014 TDF Operation Announcement of June 2, 2014 Operation ID F41 (Off-site Link)
May 28, 2014 TDF Operation Results of May 27, 2014 Operation ID F40 (Off-site Link)
May 22, 2014 TDF Operation Announcement of May 27, 2014 Operation ID F40 (Off-site Link)
May 20, 2014 TDF Operation Results of May 19, 2014 Operation ID F39 (Off-site Link)
May 19, 2014 Second Notice: Completion of the Reserves Central - Term Deposit Facility User Access Report is Required by May 30, 2014 (PDF)
May 16, 2014 Action Requested: Your Institution Must Take Steps to Set Up Subscribers in Order to Participate in Term Deposit Facility Operations (PDF)
May 15, 2014 TDF Operation Announcement of May 19, 2014 Operation ID F39 (Off-site Link)
May 9, 2014 Term Deposit Facility May Series of Operations – Customers (PDF)
May 9, 2014 Term Deposit Facility May Series of Operations – Credentialed Participants (PDF)
May 5, 2014 Completion of the Term Deposit Facility User Access Report is Required by May 30, 2014 (PDF)

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Check Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

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Date Communication Title
Apr. 23, 2015 New Posting Rules Operational and Product Changes (PDF)
Mar. 16, 2015 Reminder - Upcoming Check Debit Transaction Code Changes (PDF)
Feb. 23, 2015 Upcoming Check Debit Transaction Code Changes (PDF)
Nov. 14, 2014 Year-End Freeze Period for Check Services (PDF)
Oct. 3, 2014 New FedForward® Image Cash Letter Deposit Deadline (PDF)
Sep. 24, 2014 Canadian Item Cash Letter Deposits (PDF)
Aug. 8, 2014 Enhanced Image Quality Assurance (IQA) Settings (PDF)
Aug. 1, 2014 Federal Reserve Banks Announce Check Product and Pricing Enhancements (PDF)
Jul. 1, 2014 Federal Reserve Banks Announce Check Changes (PDF)
May 23, 2014 Change to Minimum Threshold for Check Adjustment Not Our Item (NOI) and Entry in Error (ERR) Investigation Types (PDF)

FedACH Services

Date Communication Title
Apr. 23, 2015 New Posting Rules Operational and Product Changes (PDF)
Feb. 18, 2015 Updated Implementation Date: The E-Payments Routing Directory Move (PDF)
Feb. 6, 2015 Federal Reserve Banks Respond to NACHA Same Day ACH Request for Comment (PDF)
Jan. 23, 2015 Update – Implementation Postponed: The E-Payments Routing Directory Move (PDF)
Dec. 26, 2014 The E-Payments Routing Directory is Moving (PDF)
Jul. 16, 2014 Announcement Regarding Research and Development Efforts for Electronically Created Items (PDF)

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FedCash Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
Apr. 21, 2015 Have you ever wondered how U.S. Currency makes its way into circulation? (PDF)
Jan. 15, 2015 Federal Reserve Banks to begin paying out Single-Note Inspection $100 Notes (PDF)
Dec. 19, 2014 The Federal Reserve Board has ordered 7.2 Billion Federal Reserve Notes for 2015 (PDF)
Oct. 28, 2014 Reminder: 2014 Holiday Currency Special Ordering Information Now Available (PDF)
Oct. 14, 2014 New Resource Available in 23 Languages (PDF)
Aug. 28, 2014 2014 Holiday Currency Special Ordering Information Now Available (PDF)

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FedComplete Packages

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
NA NA

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FedLine Access Solutions

Date Communication Title
Mar. 4, 2015 Changes in Support for Microsoft® Internet Explorer® (PDF)
Jun. 27, 2014 Important information about revisions to Operating Circular 5, effective August 1, 2014 (PDF)
May 5, 2014 Changes in Support for Microsoft® Windows® and Internet Explorer® (PDF)

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Fedwire Services

Date Communication Title
Feb. 18, 2015 Updated Implementation Date: The E-Payments Routing Directory Move (PDF)
Jan. 23, 2015 Update – Implementation Postponed: The E-Payments Routing Directory Move (PDF)
Dec. 26, 2014 The E-Payments Routing Directory is Moving (PDF)

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General

Date Communication Title
Dec. 8, 2014 Federal Reserve Financial Services Will Be Open For Business on December 26, 2014 (PDF)
Nov. 4, 2014 Federal Reserve Banks Announce 2015 Federal Reserve Financial Services Fees (PDF)
Aug. 25, 2014 Industry Cyber Security Simulation Exercise Planned for September 2014 (PDF)
Jul. 24, 2014 The 2013 Federal Reserve Payments Study Detailed Data is Now Available (PDF)

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National Settlement Service

Date Communication Title
Dec. 10, 2014 National Settlement Service Expands Operating Hours effective January 12, 2015 (PDF)

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Treasury Services

Date Communication Title
Apr. 21, 2015 Green Book Update – Automated Enrollment (ENR) Reclamations (PDF)
Apr. 10, 2015 NOTICE: Changes to ACH Benefit Payments from Railroad Retirement Board (RRB) (PDF)
Mar. 13, 2015 NOTICE: Changes to ACH Benefit Payments from Office of Personnel Management (OPM) (PDF)
Nov. 20, 2014 Treasury Advises on Changes to its Check Stock (PDF)
Sep. 15, 2014 NOTICE: Changes to ACH Benefit Payments from the Railroad Retirement Board (RRB) (PDF)
May 14, 2014 Additional Florida Counties - Early Savings Bond Redemptions Authorized in Alabama, Arkansas, Florida and Mississippi Counties Affected by Severe Weather
May 9, 2014 Additional Counties - Early Savings Bond Redemptions Authorized in Alabama, Arkansas, Florida and Mississippi Counties Affected by Severe Weather
May 5, 2014 Early Savings Bond Redemptions Authorized in Alabama, Arkansas, and Mississippi Counties Affected by Severe Weather

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