Customer Communications

The Federal Reserve Banks communicates frequently with customers regarding new services and operational changes; below you can find letters to customers by product and by district.

Browse by Product

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Account Services

Date Communication Title
Aug. 16, 2017 A Revised Version of the Account Structure Guide is Available (PDF)
Jun. 1, 2017 A New Version of the Account Management Guide is Available (PDF)
May 31, 2017 Federal Reserve Bank of Cleveland to transition its Accounting Support Services (PDF)
Oct. 6, 2016 Integration Complete: Service Charge Information into Account Management Information (PDF)
Sep. 1, 2016 A New Version of the Account Management Guide is Available (PDF)

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Central Bank

Date Communication Title
Aug. 10, 2017 TDF Operation Results of August 10, 2017, Operation ID F69 (Off-site Link)
Aug. 3, 2017 TDF Operation Announcement of August 10, 2017, Operation ID F69 (Off-site Link)
Jun. 1, 2017 New Federal Reserve Collateral Margins Table (PDF)
May 18, 2017 TDF Operation Results of May 18, 2017, Operation ID F68 (Off-site Link)
May 11, 2017 TDF Operation Announcement of May 18, 2017, Operation ID F68 (Off-site Link)
Feb. 23, 2017 TDF Operation Results of February 23, 2017, Operation ID F67 (Off-site Link)
Feb. 16, 2017 TDF Operation Announcement of February 23, 2017, Operation ID F67 (Off-site Link)
Oct. 20, 2016 TDF Operation Results of October 20, 2016, Operation ID F66 (Off-site Link)
Oct. 13, 2016 TDF Operation Announcement of October 20, 2016, Operation ID F66 (Off-site Link)

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Check Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
May 31, 2017 Federal Reserve Board announces final amendments to Regulation CC and requests public comment on an additional proposed amendment (Off-site Link)
May 10, 2017 Check Processing Platform Software Upgrade (PDF)
May 1, 2017 Freeze Periods for Production Check Services (PDF)
Mar. 21, 2017 Changes to Check Adjustment Case Requirements and Edits (PDF)
Dec. 12, 2016 Federal Reserve Banks Announce Changes to Check Adjustment Case Requirements and Edits (PDF)
Oct. 7, 2016 Year-End Freeze Period for Check Services (PDF)
Oct. 3, 2016 Announcing Modification to 2017 Check Services Pricing (PDF)

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FedACH Services

Date Communication Title
Aug. 17, 2017 Final reminder of Same Day ACH Phase 2 readiness and announcement of Operating Circular 4 updates (PDF)
Aug. 16, 2017 Revisions to Operating Circular 4 (PDF)
Aug. 15, 2017 Exception Return Service for Same Day ACH originated items with values exceeding $10,000 begins September 15 (PDF)
Jun. 7, 2017 Same Day ACH Debits Qualified Batch Reporting (PDF)
Apr. 18, 2017 Same Day ACH Testing Begins Summer 2017 (PDF)
Apr. 7, 2017 Same Day ACH and the U.S. Treasury (PDF)
Oct. 24, 2016 FedACH® Same Day Balancing Update (PDF)
Oct. 3, 2016 Announcing FedACH Services Pricing Change: Same Day Originated Batch Report (PDF)
Sep. 28, 2016 FedACH Services Settlement Tips (PDF)
Sep. 14, 2016 September 23 Implications for FedACH® File ID Modifiers (PDF)

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FedCash Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications. To receive future FedCash communications, please complete the sign-up form.

Date Communication Title
Aug. 01, 2017 Currency Education Program: New USDollars Site (PDF)
Jul. 31, 2017 The St. Louis Office of the Federal Reserve Bank of St. Louis is converting to a new internal cash transactional system (PDF)
Jul. 17, 2017 Chicago Office of the Federal Reserve Bank of Chicago is converting to a new internal cash transactional system (PDF)
Jul. 10, 2017 Federal Reserve Banks Plan to Adopt Standards for FedCash® Services (PDF)
Jun. 29, 2017 Atlanta Office of the Federal Reserve Bank of Atlanta is converting to a new internal cash transactional system (PDF)
Jun. 22, 2017 Kansas City Office of the Federal Reserve Bank of Kansas City is converting to a new internal cash transactional system (PDF)
Jun. 12, 2017 Detroit Branch of the Federal Reserve Bank of Chicago is converting to a new internal cash transactional system (PDF)
Jun. 5, 2017 New Orleans Branch of the Federal Reserve Bank of Atlanta is converting to a new internal cash transactional system (PDF)
May 15, 2017 Federal Reserve Bank of New York's East Rutherford Operations Center (EROC) is converting to a new internal cash transactional system (PDF)
May 2, 2017 Updated Instructional Video on Packaging Contaminated Currency (PDF)
May 1, 2017 Federal Reserve Bank of Philadelphia is converting to a new internal cash transactional system (PDF)
Apr. 10, 2017 Cleveland Office of the Federal Reserve Bank of Cleveland is converting to a new internal cash transactional system (PDF)
Mar. 27, 2017 Minneapolis Office of the Federal Reserve Bank of Minneapolis is converting to a new internal cash transactional system (PDF)
Mar. 13, 2017 Denver Branch of the Federal Reserve Bank of Kansas City is converting to a new internal cash transactional system (PDF)
Feb. 9, 2017 Baltimore Branch of the Federal Reserve Bank of Richmond is converting to a new internal cash transactional system (PDF)
Feb. 6, 2017 Cincinnati Branch of the Federal Reserve Bank of Cleveland is converting to a new internal cash transactional system (PDF)
Jan. 30, 2017 Effective Immediately: Revisions to Contaminated Currency Guidance (PDF)
Dec. 8, 2016 Reminder: Depositing Requirements for $50 and $100 Denominations (PDF)
Oct. 24, 2016 Federal Reserve Bank of San Francisco's Phoenix Processing Center is converting to a new internal cash transactional system (PDF)
Oct. 20, 2016 Los Angeles Branch of the Federal Reserve Bank of San Francisco is converting to a new internal cash transactional system (PDF)
Oct. 17, 2016 Houston Branch of the Federal Reserve Bank of Dallas is converting to a new internal cash transactional system (PDF)
Oct. 7, 2016 Richmond Office of the Federal Reserve Bank of Richmond is converting to a new internal cash transactional system (PDF)
Sep. 19, 2016 Dallas office of the Federal Reserve Bank of Dallas is converting to a new internal cash transactional system (PDF)
Sep. 14, 2016 New Look for FedCash® Services Forms (PDF)
Sep. 12, 2016 Charlotte Branch of the Federal Reserve Bank of Richmond is converting to a new internal cash transactional system (PDF)

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FedComplete Packages

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
NA NA

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FedLine Access Solutions

Date Communication Title
NA NA

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Fedwire Services

Date Communication Title
NA NA

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General

Date Communication Title
Jan. 6, 2017 Federal Reserve Bank Services Will Operate on Inauguration Day (PDF)
Oct. 26, 2016 Announcing 2017 Federal Reserve Financial Services Product and Fee Changes (PDF)

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National Settlement Service

Date Communication Title
NA NA

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Treasury Services

Date Communication Title
Aug. 14, 2017 Improving the Paying Agent Experience with Savings Bonds News You Can Use (PDF)
Aug. 07, 2017 Early Savings Bond Redemptions Authorized in Missouri Counties Affected by Severe Weather - Updated August 7, 2017
Aug. 04, 2017 Early Savings Bond Redemptions Authorized in Michigan Counties Affected by Severe Weather
Jul. 11, 2017 Early Savings Bond Redemptions Authorized in Arkansas Counties Affected by Severe Weather - Updated July 11, 2017
Jun. 20, 2017 Early Savings Bond Redemptions Authorized in Arkansas Counties Affected by Severe Weather
Jun. 6, 2017 Early Savings Bond Redemptions Authorized in Missouri Counties Affected by Severe Weather
May 12, 2017 Improving the Paying Agent Experience with Savings Bonds News You Can Use (PDF)
Feb. 13, 2017 Early Savings Bond Redemptions Authorized in areas of Louisiana Affected by Severe Weather
Feb. 6, 2017 Early Savings Bond Redemptions Authorized in Georgia Counties Affected by Severe Weather - Updated February 6, 2017
Feb. 1, 2017 Early Savings Bond Redemptions Authorized in Mississippi Counties Affected by Severe Weather
Feb. 1, 2017 Early Savings Bond Redemptions Authorized in Georgia Counties Affected by Severe Weather
Dec. 20, 2016 Early Savings Bond Redemptions Authorized in Tennessee County Affected by Wildfires
Nov. 30, 2016 Early Savings Bond Redemptions Authorized in Minnesota Counties Affected by Severe Weather
Nov. 18, 2016 Early Savings Bond Redemptions Authorized in Virginia Counties Affected by Severe Weather - Updated November 18, 2016
Nov. 8, 2016 Early Savings Bond Redemptions Authorized in Florida Counties Affected by Severe Weather - Updated November 8, 2016
Nov. 8, 2016 Early Savings Bond Redemptions Authorized in North Carolina Counties Affected by Severe Weather - Updated November 8, 2016
Nov. 8, 2016 Early Savings Bond Redemptions Authorized in Virginia Counties Affected by Severe Weather
Oct. 28, 2016 Early Savings Bond Redemptions Authorized in Georgia Counties Affected by Severe Weather - Updated October 28, 2016
Oct. 26, 2016 Financial Institutions Asked to Submit Proposals to Operate Centralized Receivables Service by November 23, 2016 (PDF)
Oct. 18, 2016 Early Savings Bond Redemptions Authorized in Florida Counties Affected by Severe Weather
Oct. 18, 2016 Early Savings Bond Redemptions Authorized in Georgia Counties Affected by Severe Weather
Oct. 18, 2016 Early Savings Bond Redemptions Authorized in South Carolina Counties Affected by Severe Weather - Updated October 18, 2016

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