Customer Communications

The Federal Reserve Banks communicates frequently with customers regarding new services and operational changes; below you can find letters to customers by product and by district.

Browse by Product

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Account Services

Date Communication Title
Apr. 07, 2016 Statement of Service Charge and Daily Statement of Account Changes (PDF)
Jan. 28, 2016 Detailed Information about Account Services Changes (PDF)
Dec. 18, 2015 Sign up/review and update contacts now to receive Capital Stock Reports via FedMail® Services (PDF)
Jul. 16, 2015 Account Services Plan Changes (PDF)

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Central Bank

Date Communication Title
Jun. 29, 2016 New Federal Reserve Collateral Margins Table (PDF)
May 19, 2016 TDF Operation Results of May 19, 2016, Operation ID F64 (Off-site Link)
May 12, 2016 TDF Operation Announcement of May 19, 2016, Operation ID F64 (Off-site Link)
Feb. 18, 2016 TDF Operation Results of February 18, 2016 Operation ID F63 (Off-site Link)
Feb. 17, 2016 TDF Operation Announcement of February 18, 2016 Operation ID F63 (Off-site Link)
Feb. 12, 2016 Federal Reserve announced plans to continue periodic testing of the Term Deposit Facility (TDF) (PDF)
Dec. 03, 2015 TDF Operation Results of December 3, 2015 Operation ID F62 (Off-site Link)
Dec. 02, 2015 TDF Operation Announcement of December 3, 2015 Operation ID F62 (Off-site Link)
Nov. 23, 2015 Enhancements to the Reserves Central—Reserve Account Administration Application Implemented November 23, 2015 (PDF)
Nov. 19, 2015 Federal Reserve announced plans to continue periodic testing of its Term Deposit Facility (TDF) (PDF)
Aug. 13, 2015 TDF Operation Results of August 13, 2015 Operation ID F61 (Off-site Link)
Aug. 12, 2015 TDF Operation Announcement of August 13, 2015 Operation ID F61 (Off-site Link)
Aug. 06, 2015 TDF Operation Results of August 6, 2015 Operation ID F60 (Off-site Link)
Aug. 05, 2015 TDF Operation Announcement of August 6, 2015 Operation ID F60 (Off-site Link)
Aug. 03, 2015 Federal Reserve announced plans to continue periodic testing of its Term Deposit Facility (TDF) (PDF)

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Check Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
Jun. 1, 2016 Updated June 3, 2016: Modified Mid-Day Forward Check 21 Deposit Options (PDF)
Nov. 18, 2015 Year-End Freeze Period for Check Services (PDF)
Sep. 1, 2015 Accelerated Imaged Returns Delivery Service (PDF)
Aug. 24, 2015 Reminder: Change in Process for Handling Items Drawn on Retired Routing Numbers Takes Effect September 1 (PDF)
Jul. 31, 2015 Federal Reserve Banks Announce Check Changes (PDF)
Jul. 16, 2015 Final Reminder: New Posting Rules Operational and Product Changes (PDF) (PDF)
Jul. 15, 2015 Implementation Date for Change in Process for Handling Items Drawn on Retired Routing Numbers (PDF)

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FedACH Services

Date Communication Title
Jun. 23, 2016 Same Day ACH Qualified Batch Reporting (PDF)
Jun. 2, 2016 Same Day ACH Testing Begins June 28, 2016 (PDF)
May 6, 2016 Same Day Entry Fee Billing Product Codes and New Accounting Transaction Codes for Same Day ACH (PDF)
Mar. 21, 2016 Same Day ACH New Processing Scenarios and Updated FAQs (PDF)
Mar. 14, 2016 Effective September 23, 2016, stale-dated ACH entries will result in a fee (PDF)
Jan. 29, 2016 Same Day ACH Resource Center Available (PDF)
Jan. 15, 2016 FedACH® Services Posts Same Day ACH FAQ (PDF)
Jan. 14, 2016 Reminder: New FedACH® Support Number (PDF)
Dec. 3, 2015 New FedACH Support Number (PDF)
Dec. 1, 2015 Discontinuation of FedGlobal® ACH Payments Account-to-Receiver Option (PDF)
Oct. 8, 2015 Update: FedACH Services Announce September 2016 Processing Schedule (PDF)
Aug. 6, 2015 Upcoming September 1, 2015 FedACH Operational Change (PDF)
Jul. 16, 2015 Final Reminder: New Posting Rules Operational and Product Changes (PDF)
Jul. 13, 2015 E-Payments Routing Directory Also Available Through FedLine® Home on July 20, 2015 (PDF)

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FedCash Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
Jul. 19, 2016 Currency Education Program: Report Suspect Counterfeits (PDF)
Jul. 18, 2016 El Paso Branch of the Federal Reserve Bank of Dallas is converting to a new internal cash transactional system (PDF)
Jun. 2, 2016 Update: Seattle Branch of the Federal Reserve Bank of San Francisco is Converting to a New Internal Cash Transactional System (PDF)
May 23, 2016 Seattle Branch of the Federal Reserve Bank of San Francisco is Converting to a New Internal Cash Transactional System (PDF)
May 9, 2016 Federal Reserve Banks temporarily suspend the acceptance of uncurrent coin deposits (PDF)
Apr. 11, 2016 FedCash Services revised Deposit Visual Reference Guide Now Available (PDF)
Dec. 8, 2015 Take Advantage of the Currency Education Program's New Online Training Module (PDF)
Dec. 4, 2015 Reminder – FedCash Services announce revisions to Operating Circular 2 and Cash Services Manual of Procedures effective January 4, 2016 (PDF)
Nov. 16, 2015 Revised Custodial Inventory Program Manual of Procedures will be effective November 16, 2015 (PDF)
Oct. 30, 2015 FedCash Services announce Revisions to Operating Circular 2 and Cash Services Manual of Procedures effective January 4, 2016 (PDF)
Sep. 14, 2015 Federal Reserve and Cash Handling Industry Leaders Collaborating on Supply Chain Logistics (PDF)
Aug. 26, 2015 2015 Holiday Currency Special Ordering Information Now Available (PDF)

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FedComplete Packages

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
NA NA

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FedLine Access Solutions

Date Communication Title
Apr. 28, 2016 Review Changes to Operating Circulars, Effective June 30, 2016 (PDF)
Feb. 10, 2016 Federal Reserve Banks end support for Internet Explorer® 9 and 10 (PDF)
Sep. 9, 2015 Federal Reserve Banks Add Support for Axway Secure Client v6.1 SP3 (PDF)

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Fedwire Services

Date Communication Title
Dec. 24, 2015 Federal Reserve Banks publish PFMI disclosures for Fedwire Services (PDF)
Dec. 16, 2015 Change to the Payment Order per Call Limit (PDF)
Oct. 9, 2015 Offline Cut-off Times and Payment Order per Call Limits (PDF)
Sep. 25, 2015 Payment Notification User Group participant list October 01, 2015 (XLS)
Aug, 24, 2015 Fedwire® Securities Modernization Recommendation for Final Round of FedLine Advantage® Customer Testing (PDF)
Aug, 24, 2015 Fedwire Securities Modernization Requirements for Final Round of FedLine Direct® Customer Testing (PDF)
Jul. 13, 2015 E-Payments Routing Directory Also Available Through FedLine® Home on July 20, 2015 (PDF)

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General

Date Communication Title
Nov. 3, 2015 Announcing 2016 Federal Reserve Financial Services Product and Fee Changes (PDF)
Jul. 1, 2015 Federal Reserve Financial Services Will Be Open For Business July 3 and 6, 2015 (PDF)

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National Settlement Service

Date Communication Title
Dec. 17, 2015 Readiness to Expand National Settlement Service Operating Hours (PDF)

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Treasury Services

Date Communication Title
Jun. 1, 2016 Fiscal Service Seeks Financial Institution Proposals for Lockbox Network (PDF)
Jan. 14, 2016 U.S. Treasury Has Updated The Guide To Cashing Savings Bonds (PDF)
Nov. 5, 2015 The U.S. Treasury Officially Launches myRA® - A New Retirement Savings Account (PDF)
Oct. 23, 2015 Bureau of the Fiscal Service Seeks Financial Agent Proposals to Support the U.S. Debit Card Program (PDF)
Jul. 27, 2015 Treasury Retail Securities Addresses and Phone Numbers Consolidated Effective July 27, 2015 (PDF)

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