Contacts by Product 

FedLine® Solutions

Federal Reserve Bank Services Support Center – FedLine Solutions
Assistance with specialized technical support and service setup related to FedLine® Solutions.

 

Relationship Manager Contacts

Relationship Manager Contacts
Assistance with your account and Federal Reserve Financial Services

 

Accounting Services

Account Confirmation Request
Assistance with account balance confirmation requests
Account Open Coordinators
Account open coordinators provide assistance to financial institutions during the account open process.
Accounting Services Customer Support
Assistance with correspondent/respondent changes (OC 1 – Appendix 2) and Accounting Information Services (AIS), including Account Management Information (AMI), the daily Statement of Account, and AIS Data files; and AIS Subscription Forms.
(800) 309-6156
Billing Operations Site and Service Charge Information
For questions about monthly Statement of Service Charges and the Service Charge Information application.
(800) 309-6156
Certificate of Resolution/Official Authorization List
For questions and assistance with Certificate of Resolution and the Official Authorization List
Capital Stock
Assistance with Capital Stock
Merger Coordinators
Assistance for financial institutions going through a merger or operations consolidation.

 

Central Bank

Central Bank Business Continuity Contacts
Alternate contact numbers in case of a Federal Reserve office relocation
Credit Risk Management Contacts
Assistance with credit risk management
Excess Balance Account District Contacts
Assistance with excess balance accounts
Reporting Central District Contacts
Assistance with reporting central accounts
Reserves Central District Contacts
Assistance with reserves administration enhancements
Term Deposit Facility District Contacts
Assistance with term deposit facility

 

FedACH® and Check Services

Federal Reserve Bank Services Support Center — FedACH and Check Services
Assistance with questions related to processing payments, testing and maintaining integrity of the FedACH and Check Services. Assistance with FedACH Risk®, FedPayments® Insights, FedPayments Reporter, and FedDetect® Duplicate Treasury Check Notifier Services, as well as Canadian Check processing and Foreign Check collection service, Check Adjustments, return items and exchange rates.

 

FedCash® Services

Cash Contacts
Assistance with FedCash Services, including ordering forms and supplies.
Cash Business Continuity Contacts
Alternate contact numbers in case of a Federal Reserve office relocation.
Fast Facts from the Federal Reserve (PDF)
Who to call for quick answers to frequent FedCash Services and FedLine Solutions questions.

 

FedNow® Service

Federal Reserve Bank Services Support Center - FedNow Service
Assistance with questions related to processing messages, reports, testing and other general inquiries. For questions about enrolling in or implementing the FedNow Service, please contact your relationship manager.
(833) 377-7827

 

Fedwire® Funds and Fedwire Securities Services

Federal Reserve Bank Services Support Center - Fedwire Services
Assistance with individual transactions, funds subsidiary statements, research requests, problems with rejected messages, service set up and general funds transfer inquiries.
Testing Services
Assistance with any questions regarding Fedwire Services testing.

 

National Settlement Service

Operations and Testing Support
Federal Reserve Bank of New York - EROC
100 Orchard Street, Funds Transfer Dept - 1st
East Rutherford, NJ 07073
P: (800) 758-9403
F: (201) 531-3660

 

US Department of the Treasury Services

Customer Support for Redeemed Savings Bond Clearing
(877) 372-2457
Savings Bonds (Consumers) (Off-site)
The US Treasury provides information on purchasing and managing savings bonds and other Treasury securities.
Savings Bond Customer Support Contacts
(844) 284-2676
Separately Sorted Savings Bonds Processing Site Addresses
US Mail, FedEx, UPS and other couriers:
Federal Reserve Bank of Atlanta
Check Department-Savings Bond Processing
1000 Peachtree Street NE
Atlanta, GA 30309-4470
Treasury Retail Securities Site
Assistance with the processing of Savings Bonds
(844) 284-2676

 

Media Contacts

Speaker Requests

Webmaster

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As part of our continued efforts to deliver timely information you need from the Federal Reserve Banks, we recently began a calling program to verify customer contact information. Financial Institutions may receive a call from a Federal Reserve Bank representative to update their contact information in our database.

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