March 31, 2017
Thank you for your continued support of the United States Savings Bond Program. As a savings bond paying agent, your institution’s commitment to excellent customer service is appreciated.
We are leveraging the Federal Reserve Bank Services communication channels (FRBservices.org, FedFlash®, FedFocusSM, etc.). to give you easy access to information. The objective is to identify ways to streamline and modernize the redemption process to make it easier for your staff to provide high quality, efficient, and accurate services to your customers.
We are also establishing a Savings Bond Paying Agent Community group as a forum for you to participate with us and other financial institutions to gather feedback and to exchange ideas. More information on the group will be shared in the future.
We appreciate your support of the Savings Bond Program and look forward to working with your financial institution. Please submit any comments or suggestions via the online form (Off-site) or by phone at P: (844) 284-2676.
David T. Copenhaver
Office of Retail Securities Services
Bureau of the Fiscal Service
U.S. Department of the Treasury
Debra L. Knilans
Vice President, Treasury Services
Federal Reserve Bank of Minneapolis