FedCash® Services: Federal Reserve Bank of Richmond and its Baltimore and Charlotte Branches implement mandatory armored carrier wellness checks
April 3, 2020
Effective April 6
To: Financial institutions serviced by the Federal Reserve Bank of Richmond and its Baltimore and Charlotte Branches, and their armored carriers
In early March, the Federal Reserve communicated to all Cash Operations vendors, armored carriers, and visitors asking that their personnel not come into our premises if they have a confirmed case of COVID-19, visited affected areas, or have been in close contact with someone who is confirmed to have the virus or has been to an affected area (see appendix (PDF)).
Mandatory Wellness Checks for Armored Carriers
Today, we’re informing you that the Federal Reserve System is beginning to implement mandatory wellness checks for all visitors, including armored carrier personnel entering our premises. Many Reserve Banks have implemented mandatory wellness checks for all employees coming into the Banks as a precautionary measure to help protect our employees, while maintaining operations. We hope that by applying these same measures to all visitors, we will reduce the possibility of transmission of the virus and further our ability to continue to provide Cash Services to financial institutions.
Federal Reserve Bank of Richmond Begins Carrier Wellness Checks on April 6
Effective April 6, the Federal Reserve Bank of Richmond and its offices in Baltimore and Charlotte will implement requirements to perform mandatory wellness checks of all armored carrier personnel coming to our docks to deliver and pickup cash. In addition, all armored carrier personnel must wear a mask and gloves.
Armored Carrier Action Requested
Please notify your drivers in all locations that they will encounter these new procedures when they come to a Federal Reserve dock.
Federal Reserve Bank of Richmond Wellness Check Process
Wellness checks of armored carrier personnel will be conducted by a Federal Reserve Law Enforcement officer at the point of vehicle inspection and will consist of wellness questions followed by a temperature check, measured with a contactless thermometer, where available.
- All carrier representatives will be required to wear a mask and gloves. If they arrive without required personal protective equipment (PPE), we will make it available to them.
- If all carrier representatives pass the wellness check, the process will follow as normal.
- If there is only one armored carrier representative in the vehicle, and they fail the wellness check, we will ask them to get back into the vehicle and leave.
- If there are more than one representative in the vehicle, one representative who passes the wellness check will be allowed to come on site but will be required to wear personal protective equipment (PPE).
- At least one representative must not fail the wellness check in order to be allowed to complete the transaction. This representative will don the PPE and be responsible for transactions with the Federal Reserve team members. All deposits must be wiped down with antiseptic wipes which will be provided.
- The representative(s) that failed the wellness check must stay in the armored carrier vehicle during the transaction.
- If all armored carrier representatives in the vehicle either refuse the wellness check or to don PPE, Federal Reserve Law Enforcement officers will ask them to get back in the vehicle and leave immediately without concluding their transactions.
Conduct Employee Wellness Checks and Encourage Self-checks
Many companies and organizations have implemented employee self-checks. Please refer to the appendix for a copy of the Federal Reserve communication with guidelines for its vendors, armored carriers, and visitors.
Thank you for your cooperation as the U.S. cash supply chain responds to the COVID-19 pandemic.
Service and Support
Please contact your local FedCash Services customer support if you have any questions.
For a complete list of customer support contacts for your institution, please visit the Contact page. You may wish to print a hard copy of this list in case of power or internet disruptions.
- All carrier representatives will be required to wear a mask and gloves. If they arrive without required personal protective equipment (PPE), we will make it available to them.
- If all carrier representatives pass the wellness check, the process will follow as normal.
- If there is only one armored carrier representative in the vehicle, and they fail the wellness check, we will ask them to get back into the vehicle and leave.
- If there are more than one representative in the vehicle, one representative who passes the wellness check will be allowed to come on site but will be required to wear personal protective equipment (PPE).
- At least one representative must not fail the wellness check in order to be allowed to complete the transaction. This representative will don the PPE and be responsible for transactions with the Federal Reserve team members. All deposits must be wiped down with antiseptic wipes which will be provided.
- The representative(s) that failed the wellness check must stay in the armored carrier vehicle during the transaction.
- If all armored carrier representatives in the vehicle either refuse the wellness check or to don PPE, Federal Reserve Law Enforcement officers will ask them to get back in the vehicle and leave immediately without concluding their transactions.