FedCash® Services: Federal Reserve Bank of St. Louis and its Memphis Branch implement mandatory armored carrier wellness checks

April 6, 2020

Effective April 7

To: Financial institutions serviced by the Federal Reserve Bank of St. Louis and its Memphis Branch, and their armored carriers

Effective April 7, the Federal Reserve Bank of St. Louis and its branch in Memphis will implement mandatory wellness checks of all armored carrier personnel coming to our docks to deliver and pickup cash.

Armored Carrier Action Requested

Please notify your drivers in all locations that they will encounter these new procedures when they come to a Federal Reserve dock.

Federal Reserve Wellness Check Process

Wellness checks of armored carrier personnel will be conducted by a Federal Reserve Law Enforcement officer at the point of vehicle inspection and will consist of a few wellness questions.

  • If all carrier representatives pass the wellness check, the process will follow as normal.
  • If there is only one armored carrier representative in the vehicle and they fail the wellness check, we will ask them to get back into the vehicle and leave.
  • Federal Reserve Law Enforcement officers will ask them to get back in the vehicle and leave immediately without concluding their transactions if:
    • Any armored carrier representative present signs of sickness. This applies in a situation when one carrier representative presents sings of sickness, and the other does not.
    • Any armored carrier representatives in the vehicle either refuse the wellness check.

Refer to the April 1 Announcement for More Information

On April 1, the Federal Reserve announced that it will begin to implement mandatory wellness checks for all visitors, including armored carrier personnel entering our premises effective April 6.

Thank you for your cooperation as the U.S. cash supply chain responds to the COVID-19 pandemic.

Service and Support

Please contact your local FedCash Services customer support if you have any questions.

For a complete list of customer support contacts for your institution, please visit the Contact page. You may wish to print a hard copy of this list in case of power or internet disruptions.

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