FedCash® Services: Federal Reserve Bank of Kansas City and its Denver Branch implement mandatory armored carrier wellness checks

April 8, 2020

Effective April 6

To: Financial institutions serviced by the Federal Reserve Bank of Kansas City and its Denver Branch, and their armored carriers

Effective April 6, the Federal Reserve Bank of Kansas City and its branch in Denver have implemented mandatory wellness checks of all armored carrier personnel coming to our docks to deliver and pickup currency and coin. Please notify your drivers in all locations that they will encounter these new procedures when they come to a Federal Reserve Bank of Kansas City dock.

We will provide carrier representatives with a face mask when you enter our premises.

In response to the Centers for Disease Control and Prevention’s (Off-site) recent guidance advising everyone, whether or not they have symptoms of COVID-19, to cover their face with a mask or cloth in public settings where social distancing is difficult to maintain, we will provide you with a mask when you enter our Kansas City or Denver docks. As a reminder, the use of masks does not eliminate the need to practice social distancing where possible.

Federal Reserve Wellness Check Process

A contactless thermometer temperature check of armored carrier personnel will be conducted by a Federal Reserve Law Enforcement officer at the point of vehicle inspection.

  • If all carrier representatives pass the temperature check, the process will follow as normal.
  • If there is only one armored carrier representative in the vehicle, and they fail the temperature check, we will ask them to get back into the vehicle and leave.
  • If there are more than one representative in the vehicle, the representative who passes the temperature check will be allowed to come on site.
    • At least one representative must not fail the temperature check in order to be allowed to complete the transaction.
    • The representative(s) that failed the temperature check must stay in the armored carrier vehicle during the transaction.
  • If all armored carrier representatives in the vehicle refuse the temperature check, Federal Reserve Law Enforcement officers will ask them to get back in the vehicle and leave immediately without concluding their transactions.

Additional Resources

  • On April 1, the Federal Reserve System announced that it will begin to implement mandatory wellness checks for all visitors, including armored carrier personnel entering our premises effective April 6.
  • As of April 6, the Federal Reserve Bank of Kansas City issued guidance to its tenants, vendors, and visitors. Please refer to the Appendix (PDF) for a copy of this communication.

Service and Support

Please contact your local Federal Reserve Cash Services department if you have any questions:

Top of Page