FedCash® Services: Federal Reserve Bank of Dallas and its Branches in Houston and El Paso implement mandatory armored carrier wellness checks

April 13, 2020

Effective April 13

To: Financial institutions serviced by the Federal Reserve Bank of Dallas and its Branches in Houston and El Paso, and their armored carriers

On April 13, the Federal Reserve Bank of Dallas and its Branches in Houston and El Paso will implement mandatory wellness checks of all armored carrier personnel coming to our docks to deliver and pickup currency and coin. If you haven’t already, please notify your drivers in all locations that they will encounter these new procedures upon arrival at the Federal Reserve Bank.

Armored Carrier representatives are required to wear cloth face coverings

In response to the Centers for Disease Control and Prevention’s (Off-site) recent guidance advising everyone, whether or not they have symptoms of COVID-19, to cover their face with a mask or cloth in public settings where social distancing is difficult to maintain, all armored carrier representatives entering our buildings are required to wear a face mask or a cloth face covering. If armored carriers arrive without a mask or face covering, we will provide you with a mask when you enter our Federal Reserve docks. As a reminder, the use of masks does not eliminate the need to practice social distancing where possible.

Federal Reserve Wellness Check Process

Wellness checks of armored carrier personnel will be conducted by a Federal Reserve Law Enforcement officer at the point of vehicle inspection and will consist of several wellness questions.

  • If all carrier representatives pass the wellness check, the process will follow as normal.
  • Federal Reserve Law Enforcement officers will not allow the carrier representative(s) or the vehicle access to the dock to complete their transactions if:
    • Any armored carrier representative present in the vehicle does not pass the wellness check process.
    • Any armored carrier representatives in the vehicle either refuse the wellness check or to wear a face covering.
  • If an armored carrier vehicle and representatives are denied access to the dock due to a wellness check, the Federal Reserve Bank will contact the armored carrier company to discuss access requirements.

Additional Resources

  • Please refer to the April 1 Federal Reserve System announcement for more information.

Service and Support

Please contact the Federal Reserve Bank of Dallas Cash Services department if you have any questions:

Thank you for your cooperation as the U.S. cash supply chain responds to the COVID-19 pandemic.

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