FedCash® Services: Expanded Armored Carrier Wellness Questions

May 1, 2020

Effective May 4

To: Financial institutions serviced by the Federal Reserve Bank of Atlanta and its Branches in New Orleans, Jacksonville and Miami, and their armored carriers

On April 9, the Federal Reserve Bank of Atlanta and its branches in New Orleans, Jacksonville and Miami began mandatory wellness checks of all armored carrier personnel coming to our docks to deliver and pick up cash.

Expanded wellness questions will be asked beginning Monday, May 4

Previously, the wellness check questions asked armored carrier representatives if they were experiencing a fever with cough or shortness of breath, according to the guidance of the Centers for Disease Control and Prevention (CDC). The CDC has recently updated this guidance with six new indicators of COVID-19. While people who become seriously ill from COVID-19 infection primarily have acute respiratory distress, these additional symptoms may accompany the disease and may appear 2-14 days after exposure to the virus.

According to the CDC (Off-site), people with a combination of at least two of the following symptoms may have COVID-19:

  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

Effective immediately, the Federal Reserve Bank of Atlanta and its branches in New Orleans, Jacksonville and Miami will begin to incorporate these symptoms into the wellness questions being asked of those entering Federal Reserve facilities. The wellness check process, which was previously communicated, is described below. As a reminder, all armored carrier representatives entering our buildings are required to wear a face mask or a cloth face covering.

Reminder: Federal Reserve Bank of Atlanta wellness check process

Wellness checks of armored carrier personnel are conducted by a Federal Reserve Law Enforcement officer at the point of vehicle inspection and will consist of wellness questions followed by a temperature check, measured with a contactless thermometer.

  • If all carrier representatives pass the wellness check, the process will follow as normal.
  • Federal Reserve Law Enforcement officers will not allow the carrier representative(s) or the vehicle access to the dock to complete their transactions if:
    • Any armored carrier representative present in the vehicle does not pass the wellness check process.
    • Any armored carrier representatives in the vehicle either refuse the wellness check or to wear a face covering.
  • If an armored carrier vehicle and representatives are denied access to the dock due to a wellness check, the Federal Reserve Bank will contact the armored carrier company to discuss access requirements.

Service and Support

Please contact the Federal Reserve Bank of Atlanta Cash Services department at (877) 553-9735 if you have any questions.

Thank you for your cooperation as the U.S. cash supply chain responds to the COVID-19 pandemic.

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