May 8, 2017
Each year, the spring and summer storm seasons have the potential to disrupt all of our normal routines, both personal and business. As we have in the past, we at the Federal Reserve Bank of Atlanta want to reaffirm preparations are in place for us to maintain vital financial services in any crisis situation. Along those lines, the Atlanta Fed also wants to help you prepare by sending the enclosed contingency information. It is our intent to minimize as much as possible any impact from a crisis on Fed functions, like bank supervision and discount window lending, or on services such as cash, check, and Automated Clearinghouse (ACH) processing.
One of the most critical components during a crisis is communication. The Atlanta Fed’s website includes the same information you will find in this document and will have the most current updates on any weather-related impacts to payment services, discount window, bank supervision, and other vital information. You will be able to link to this information from the home page of our site (frbatlanta.org, Off-site) during an emergency situation. In the event of a disruptive storm, you can also use the contact information found in this document to reach the Atlanta Fed and to monitor Service Status on FRBservices.org for status updates on Federal Reserve Financial Services (such as Fedwire®, FedCash®, Check, and FedACH® Services). If you have questions or need additional information in advance of a storm, please do not hesitate to get in touch with the appropriate contact.
In addition to the phone numbers and website addresses included in this document, I want to encourage you to take advantage of FRENSi (Federal Reserve Emergency Notification Services/Internet system), and enroll, if you haven’t already done so. As you may know, FRENSi is the Atlanta Fed Web application that allows you to register your contact information to receive operational status notifications when contingencies arise.
Thanks for all of your efforts to help ensure that financial services are available to the public, even in emergency circumstances.
The information in this packet is designed to help you stay in touch with the Federal Reserve Bank of Atlanta in the event of a hurricane or other natural disaster. It includes information on a variety of Atlanta Fed functions and services.
The Bank’s website (frbatlanta.org, Off-site) will serve as the primary up-to-date resource for all Atlanta Fed storm-related information. This site will be used in advance of a storm as well as after a storm hits. Institutions can also monitor the Service Status page on the Federal Reserve’s national financial services website (frbservices.org) for the latest status updates on Federal Reserve Financial Services (e.g., Fedwire, FedCash, Check and FedACH Services).
Below, you will find useful information to consider as the 2017 hurricane season approaches. This information concerns contingency operations and how you can communicate with the Federal Reserve Bank of Atlanta. Although most hurricane activity usually peaks between August and October, we think that this information can be a valuable tool at any time during the year if your institution experiences a contingency event.
We want to assure you that the Atlanta Fed remains committed to assisting you during emergency situations. Remember that the most successful contingency plan is one that entails solid planning, frequent testing, strong leadership, and active communications with business partners. If you have any questions, please contact your Federal Reserve account executive.
The multiple service providers within the Federal Reserve maintain comprehensive business continuity plans that will be activated in the event of a business disruption. The Federal Reserve Bank of Atlanta’s business continuity plans are aligned with those of other Federal Reserve Districts to support continuity of service.
If the normal provision of FedCash Services is impaired, the Sixth District will notify its customers via one or more of the following methods:
If the FedLine Web Solution is unavailable for normal currency and coin ordering, institutions can use the District Customer Support number below to obtain the specific Federal Reserve office to contact. You may also be informed about restrictions on currency and coin orders and deposits and may be directed to alternative pick-up and delivery points.
Note: Information may also be posted through FedLine® Home.
In the event of a hurricane or other disaster, customers can find detailed information on the Bank’s public website listed below. This site will generally include information about:
In the event customers have to operate in a contingency mode as a result of hurricanes or other disasters, they should contact FedACH and Check Customer Support at the number listed below. Customers can use this number to:
Generalized disruptions to FedACH or Check Services would be reported on our Service Status page.
The Credit and Risk Management Department serves as the contingency lender in support of financial and economic stability and is available to assist financial institutions with general account management issues during a contingency. Credit is provided through the Discount Window, which is available to assist depository institutions in meeting their liquidity needs. The Term Deposit Facility is a program through which the Federal Reserve Banks offer interest-bearing term deposits to eligible institutions.
If disruptions occur and Discount Window or account management assistance is needed, staff in the function can be contacted at the number listed below from 8:30 a.m. until 7 p.m. ET, Monday through Friday.
The Financial Statistics and Structure Analysis department collects and analyzes mandatory and voluntary reports used by the Federal Reserve System in determining monetary policy and in supervising and regulating the financial services industry. Data users include the Federal Open Market Committee, Banking Supervision and Regulation, Board of Governors and Reserve Bank economists, the Department of the Treasury, and the Department of Agriculture.
In the event that disruptions cause a delay in submitting accurate information on any of the mandatory or voluntary reports, please reference the website below for the appropriate contact information. The Financial Statistics and Structure Analysis department is staffed from 8:30 a.m. until 5:30 p.m. ET, Monday through Friday.
The Federal Reserve System has supervisory and regulatory authority over a wide range of financial institutions and activities including state member banks, bank holding companies, and foreign banking organizations. The Federal Reserve works with other state and federal supervisory authorities to ensure the safety and soundness of financial institutions, stability in the financial markets, fair and equitable treatment of consumers in their financial transactions and to encourage banking institutions to meet responsibly the financial needs of their communities.
In the event of an emergency, Supervision and Regulation’s primary role is to ensure that communications are accurate, timely, and consistent among all constituency groups (financial institutions, the Board of Governors, and other regulators) as well as the critical Reserve Bank operations such as Financial Services and Credit and Risk Management. Supervision and Regulation also is responsible for addressing supervisory concerns arising from crisis situations.
Communication is a key to navigating any crisis, and prompt dissemination of information is essential to effective crisis management. If a financial institution has questions regarding state member banks, bank holding companies, or foreign banking organizations during a crisis, the contacts in the following table can assist:
|P: (404) firstname.lastname@example.org|
|P: (404) email@example.com|
|P: (404) firstname.lastname@example.org|
|P: (305) email@example.com|
|FRENSi (Federal Reserve Emergency Notification Services/Internet system)||https://www.frbatlanta.org/forms/banking/frensi (Off-site)|
The following websites also contain additional information and financial institution guidance:
These services include the Fedwire Funds Service, the Fedwire Securities Service, and the National Settlement Service (NSS).
Generalized disruptions to any of these services should be reported on our Service Status page.
If you are experiencing a localized disruption to one of these services and require individual assistance, contact our Wholesale Operations Sites at P: (800) 333-2448 or P: (800) 758-9403 for NSS. Additional contact details can be found at Fedwire Services contact.
Depending upon the nature of the disruption and the number of customers affected, the Federal Reserve Banks have a limited capacity to process a small number of critical transactions through our offline service. Customers are advised to have adequate electronic back-up for their primary connections as their preferred contingency alternative. Please refer to the Fedwire Services business continuity website.
The Federal Reserve Banks provide depository institutions with several electronic options to access Federal Reserve Financial Services. Currently, the FedLine Solutions include:
The Customer Contact Center (CCC) provides customer support for electronic access connections and services. The CCC will provide up-to-date information and estimated recovery times for disruptions in electronic access connections and services.
In the case of a generalized service disruption, updates will be provided through a FedLine home page alert or announcement, a message on the phone system, or through the service status or home pages on FRBservices.org.
If your organization uses the Federal Reserve Banks’ access solutions via the Internet, first confirm whether or not your internet service provider or telecommunications provider is the cause of the service disruption. If the problem is not related to these providers, call the Customer Contact Center for assistance.