May 15, 2017
To: Depository Institutions serviced by EROC and their armored carriers
The Federal Reserve has recently implemented an upgrade to its cash processing systems, including the internal cash transactional system and the FedCash® Services via the FedLine Web® access solution.
EROC will convert to the new internal cash transactional system beginning close of business on Friday, June 2, through Sunday, June 4. The conversion will occur over the weekend and should not interfere with normal business operations. Although we expect that the conversion will not impact our ability to provide Cash Services to our customers, it may cause some initial slowdown of service as Federal Reserve Bank staff adapts to the new system.
In addition, please note the following adjustments in preparation for the conversion:
As part of this upgrade, the Federal Reserve has refreshed the look and feel of the paying manifest, the packing slip, and the shipping tag. EROC will begin using the new documentation on June 5. A document (Off-site) highlighting the changes is available and can be printed and posted in your operations area. Please note that armored carrier personnel may require time to become familiar with the new documentation.
We appreciate your patience during this upgrade. Please let us know if you encounter any issues with the FedCash Services via the FedLine Web Solution. If you have questions, please contact EROC Cash Services at P: (866) 333-2274.