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Keep FedACH® contact information current

ACH originators often reference the Federal Reserve Banks’ E-Payments Routing Directory to determine if a receiving depository financial institution (RDFI) is a FedACH Services participant before sending an item. The directory contains the name, published phone number and location (city, state) for each receiving institution.

Your institution’s profile in the FedLine Web® Solution is equally important. Your profile contains staff contact information that FedACH Services operations staff will need if contacting you about an issue with a file originated by your institution. Your profile contains information you submitted in Table S.4 (PDF) of the FedACH Participation Agreement.

Step one: Verify

Follow these steps to verify your contact information:

  1. Check to see what public information is listed for your institution in the FedACH Participant RDFIs section of the E-Payments Routing Directory. Is it current?
  2. Also, use the Display My Profile menu in the FedACH application within the FedLine Web Solution to view the non-public information that FedACH operations uses to contact your staff. Is it current?

Step two: Update

Follow these steps if you need to update either of these references:

  1. For the E-Payments Routing Directory information, you should submit a new Part 1 – Agreement to Terms and General Participant Information (PDF) of the FedACH Participation Agreement.
  2. For your profile in the FedLine Web Solution, you should submit a new Table S.4 – Sending Point Contact Form (PDF) of the FedACH Participation Agreement.

This might be a good time to also verify that your institution’s information in Nacha’s ACH Contact Registry (Off-site) is current.