There is no better time to take a refresher course than when a new person joins your team. Concept Imagineering, LLC did just that by registering for a Check Adjustments webinar. A consulting company based in Honolulu, Hawaii, Concept Imagineering processes checks on behalf of its clients. The organization utilized a Check Adjustments webinar to assist with onboarding a new staff member and to learn best practices for processing check adjustments. Office Coordinator Kathryn Asato said, “We had someone come on board to assist with the Check 21 processing, so it was a good time for us to go through that step-by-step process.”

Check Adjustments webinars are led by Federal Reserve check adjustments expert Tracy Beauford, who focuses on explaining the fundamentals. The resources shared in the webinars can be applied immediately and be used for reference after the session ends.

We picked up a lot of little tips and details from the webinars. When we go to process our check adjustments, we are much more comfortable. Tracy also explained the overall banking process, which helped provide clarity. It is always good when you have someone to just explain it.
Kathryn Asato Office Coordinator
Concept Imagineering, LLC

Currently, the Federal Reserve Banks offer two Check Adjustments webinars. The Check Adjustments Insights into Investigation Types (ITYPs) webinar provides a basic understanding of the most common investigation types that institutions encounter in today's processing environment. At the Principles and Concepts of Image Cash Letters and Electronic Check Adjustments webinar, our expert will equip attendees with a fundamental understanding of:

  • How checks are cleared in an electronic file format
  • How subsequent errors occur
  • How to submit an electronic adjustment request and applicable documentation to resolve the error

Concept Imagineering attended the Check Adjustments Insights into Investigation Types (ITYPS) webinar, and Asato thought it was well worth the time for her team. “It is great to have that foundation from the Fed,” she said.

Get started today!

You too can experience the benefits of our fee-based Check Adjustments webinars. Register today for the Check Adjustments Insights into Investigation Types (ITYPS) (Off-site) webinar or the Principles and Concepts of Image Cash Letters and Electronic Check Adjustments (Off-site) webinar. Attendees can earn up to 3.3 Accredited ACH Professional (AAP) credits and/or up to 3.3 National Check Professional (NCP) credits.

Each webinar is offered for a per-connection fee of $300, payable by credit card. You can view event descriptions and register for a variety of other webinars on our Federal Reserve Bank Webinars page. Be sure to bookmark the page as a favorite for future reference.

Note

The Federal Reserve Banks do not sponsor or endorse any of the non-Federal Reserve Bank-related products, parties or entities discussed in this publication.