The Federal Reserve Banks want to help strengthen your institution’s business continuity plan to help normal operations resume in the event of a service disruption. While we take steps to layer and embed security within our FedLine® Solutions, organizations utilizing these connections also play a vital role in maintaining business continuity across the network. To help prevent and respond to service or local connectivity disruptions, act on the 10 quick tasks below.
- Review and update your contact information with the Federal Reserve Banks for primary and back-up staff within your organization on a regular basis.
- Check your organization’s current processes to ensure proper testing is completed with the Federal Reserve Banks prior to implementing any change that may affect your organization’s network connectivity.
- Inform the proper Federal Reserve Bank contacts if your organization plans to make any planned changes to payment applications.
- Prepare staff by training and conducting critical business functions during a connectivity or service disruption.
- Reference the Contact page and utilize the “Find Your Contacts” feature to access Federal Reserve Bank contact information specific to your organization.
- View our Business Continuity Resource Center for the most updated information to help your organization during a potential disruption.
- Ensure that your FedLine Web® and FedLine Advantage® End User Authorization Contacts (EUACs) can access and reference the Contingency Guides for these FedLine Solutions via the EUAC Center within FedLine Home.
- Check Service Status on FRBservices.org® and in FedLine Home for the latest information on any current service disruptions affecting your organization.
- Notify all essential personnel at your organization if there is a connectivity disruption.
- Review, execute and update your own business resumption plans as needed.
The Federal Reserve Banks stand ready to support your organization in the event of a service or local connectivity disruption. For more information, please contact the Customer Contact Center (CCC) or your account executive.
