The Federal Reserve Banks are committed to maintaining the resiliency of our services, especially through trying times. While we take steps to layer and embed security within our FedLine® Solutions, organizations utilizing these connections also play a vital role in maintaining business continuity across the network. To help prevent and respond to service or local connectivity disruptions, keep these 10 best practices in mind as part of your business continuity planning:

  1. Review and update your contact information with the Federal Reserve Banks for primary and back-up staff within your organization on a regular basis
  2. Check your organization’s current processes to ensure proper testing is completed with the Federal Reserve Banks prior to implementing any change that may affect your organization’s network connectivity
  3. Inform the proper Federal Reserve Bank contacts if your organization plans to make any planned changes to payment applications
  4. Prepare staff by training and conducting critical business functions during a connectivity or service disruption
  5. Reference the Contact page and utilize the “Find Your Contacts” feature to access Federal Reserve Bank contact information specific to your organization
  6. View our Business Continuity Resource Center for the most updated information to help your organization during a potential disruption
  7. Ensure that your FedLine Web® and FedLine Advantage® End User Authorization Contacts (EUACs) are able to access and reference the Contingency Guides for these FedLine Solutions via the EUAC Center within FedLine Home
  8. Check Service Status on FRBservices.orgSM and in FedLine Home for the latest information on any current service disruptions affecting your organization
  9. Notify all essential personnel at your organization if there is a connectivity disruption
  10. Review, execute and update your own business resumption plans as needed

The Federal Reserve Banks stand ready to support your organization in the event of a service or local connectivity disruption. For more information, please contact the Customer Contact Center (CCC) or your account executive.