In May, Federal Reserve Financial Services enhanced the Exception Resolution Service with new response codes for the Payment Trace Request (PTR) case type. The new codes provide standardized, consistent data entry and enable greater automation for exception case resolution.
The new PTR response codes include:
- Payment Posted-Payee Match
- Payee Not Matched-Funds Available
- Payee Not Matched-Funds Not Available
- Payment Returned
- Misrouted
- Other
What has changed?
For all PTR response codes, with the exception of Payment Posted – Payee Match, case responders are now asked to provide additional information based on the response type selected. The new PTR response codes are also included in the CSV and JSON files.
What actions do I need to take?
Begin using the appropriate response codes for PTR cases and provide additional details where requested.
This enhancement is part of our commitment to providing the industry with a secure, efficient and adaptable service for ever-increasing and time-sensitive ACH exception management. If you have questions regarding these changes, please contact FedACH and Check Services Customer Support.
