Being prepared for a service disruption is an important part of your organization's contingency planning. The Federal Reserve is committed to providing you with the highest possible level of service, and communicating with your organization during a service disruption is important. The best way to stay informed on the operational status of services provided by the Federal Reserve Banks is by going to the Service Status page on FRBservices.orgSM.
Service Status alerts provide helpful information such as the Fed's operating status, recommended actions, alternative processing solutions and contact information. Depending on the severity of the issue, updates will be posted every 30 to 60 minutes until resolution. When needed, Service Status also includes General Notifications that cover other news, like the approach of a potentially disruptive hurricane. The information below will be helpful for your organization if a service disruption occurs.
Q: How do I access Service Status?
A: Everyone in your organization with internet access can view Service Status by clicking on the Service Status link in the upper right-hand corner of any FRBservices.org page. We recommend that you bookmark this page for future reference and ensure your staff is familiar with it as well.
Q: How can I tell if a service disruption has been posted to Service Status?
A: As shown below, alerts that are active will show up on the right-hand side of the Service Status page. Critical information about what’s happening, what to do and who to contact will be displayed within the alert. To view this information, click on the “(more)” link next to the alert name.
Q: What does each color mean on the Service Status page?
A: An alert level indicates the severity of the service disruption. As shown in the legend below, green represents normal operations, while yellow indicates a minor service issue and red indicates a more severe service disruption.
Q: Where else can I go for information during a service disruption?
A: FedLine® Home is another important source of day-to-day operational notifications and service updates, as well as service alerts related to disruptions. FedLine Home messages are only accessible by your institution’s authorized FedLine Subscribers and End User Authorization Contacts (EUACs).
Whether you’re in the middle of a service disruption or just planning ahead, the Federal Reserve’s Business Continuity Guides are another great resource. Guides are available for the following services and applications:
- Accounting Services
- Check Services
- FedACH® Services
- FedCash® Services
- FedLine® Solutions
- Fedwire® Funds Service
- Fedwire Securities Service
- Reserve Administration
- Statistical Reporting
- Treasury Services
Together, FRBservices.org, Service Status and FedLine Home are critical resources for the latest information about your organization’s Federal Reserve Bank Services. If you have any questions or would like to discuss your business continuity options, contact your account executive.