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Easily manage Treasury payment exceptions with the FedACH® Exception Resolution Service

The FedACH Exception Resolution Service allows financial institutions to resolve ACH exceptions more efficiently, effectively and securely. Did you know that it also can be used to request copies of checks that were submitted as payment to the U.S. Treasury, then subsequently converted to electronic payments (i.e., ACH debits)?

How it works:

  1. Your customer provides a check as payment to the U.S. Treasury, authorizing the payment to be processed either as a check or a one-time electronic funds transfer (ACH debit).
  2. The payment is converted to an ACH transaction, and your customer does not receive the paid check.
  3. Your customer requests a copy of the converted check from your institution. (These requests have increased since the Internal Revenue Service began converting check payments in late 2021.)
  4. As a full-service participant in the FedACH Exception Resolution Service, you can open an exception case to electronically request a copy of the converted check from the Treasury via your financial institution’s FedLine® Solution and eliminate inefficient and time-consuming manual methods (e.g., phone, fax, U.S. mail).

To learn more about how you can manage ACH exceptions with the U.S. Treasury via the Exception Resolution Service, visit the FedACH Exception Resolution Service page.

If your institution is not yet a full-service participant in the Exception Resolution Service, you can gain the ability to open exception cases by completing Part 6F of the FedACH Participant Agreement (PDF). If you have any questions about the FedACH Exception Resolution Service, request that we contact you (Off-site). For information on pricing for the service, refer to the FedACH Services fee schedule or contact your account executive.

While the FedACH Exception Resolution Service is the preferred method for requesting converted check copies from the U.S. Treasury, financial institutions also can submit requests via email at egov.authorizations@clev.frb.org and via fax at (216) 579-2813.