The FedACH® Exception Resolution Service is saving financial institutions time and making it easier to resolve Automated Clearing House (ACH) exceptions. This service allows customers to communicate with each other through their FedLine Web® or FedLine Advantage® Solutions to manage exception cases.

The Exception Resolution Service can:

  • Integrate with other applications by uploading and downloading ACH exception case messages (with supporting documentation) directly through your FedLine Advantage or FedLine Web Solution via a JavaScript Object Notation (JSON) formatted file
  • Provide functionality to search a two-year historical repository of ACH entries in order to populate exception cases with ACH entry details
  • Provide a mechanism for the secure exchange of sensitive exception case information between financial institutions

Now, with new enhanced features, the Exception Resolution Service can also:

  • Allow cases to be assigned to a person or team when they are created so that, when a response is received or a case is cancelled, the information can be handled by the assigned individual(s)
  • Allow cases received from another institution to be assigned to a person or team so current and future messages related to the case can be handled by the assigned individual(s)
  • Assist with case management by allowing users to search for sent and received cases that were assigned to them or their team
  • Enable filter criteria used to search for sent and received cases to be saved and used as the sign-on default for each individual user
  • Enable search result columns to be customized and used as the default for each individual user

Learn more about the benefits by viewing the Exception Resolution Service product sheet (PDF) or contacting your account executive directly.