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Is the Exception Resolution Service right for you? Watch our video to learn more!

Does it take you forever just to solve a simple Automated Clearing House (ACH) exception case? Are you wasting time with the phone or fax machine? Reclaim your time with the FedACH® Exception Resolution Service!

See how it works

Discover the benefits for your financial institution

The Exception Resolution Service provides:

  • The ability for you to open, receive, read, respond to, close or cancel an exception case for ACH transactions settled via FedACH Services within two years from the entry date and include supporting documentation
  • Functionality to search a two-year historical repository of ACH entries to populate exception cases with ACH entry details
  • A mechanism for the secure exchange of sensitive exception case information between financial institutions
  • A 13-month archive to access and view all cases sent or received by your institution

Learn more about the benefits by viewing the Exception Resolution Service product sheet (PDF) or contacting your account executive directly.