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Recent changes to the FedACH® Exception Resolution Service

As of October 1, 2022, Nacha no longer provides relief from certain provisions of the Nacha Operating Rules as granted in March 2020 in response to the COVID-19 pandemic. In alignment with that decision, the FedACH Exception Resolution Service will revert to automatically canceling cases back to the requestor if no response is received after 10 banking days – reduced from the temporary allowance of 20 banking days.

Please note that the 10-banking day timeframe applied to requests starting Monday, October 3, 2022. For additional information on all the relief provisions that ended on October 1, refer to ACH Operations Bulletin #1-2022 (Off-site).

As a reminder, the FedACH Exception Resolution Service offers a notification email to a financial institution’s designated group or individual emails when a case is sent to the responder. The service was enhanced in June 2022 to provide a second email notification to the responder if a case is still outstanding at the opening of business on the eighth banking day. These notification emails can be added/modified by submitting Part 6F of the FedACH Participation Agreement.

If you have any questions about the changes to the FedACH Exception Resolution Service, please contact FedACH and Check Services Customer Support.