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Remember to keep FedACH® contact information current

Automated Clearing House (ACH) originators often reference the Federal Reserve Banks’ E-Payments Routing Directory to determine if a receiving depository financial institution (RDFI) is a FedACH® Services participant before sending an item. The directory contains the name, published phone number and location (city, state) for each receiving institution.

Your institution’s profile in the FedLine Web® Solution is equally important. Your profile contains staff contact information that FedACH Services operations staff will need if contacting you about an issue with a file originated by your institution. Your profile contains information you submitted in Table S.4 (PDF) of the FedACH Participation Agreement.

Step one: Verify

Check to see what public information is listed for your institution in the FedACH Participant RDFIs section of the E-Payments Routing Directory. Is it current?

Also, use the Display My Profile menu in the FedACH application within the FedLine Web Solution to view the non-public information that FedACH operations uses to contact your staff. Is it current?

Step two: Update

Follow these steps if you need to update either of these references: