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My institution serves small to medium business customers

As the person responsible for business banking in your organization, you need to stay on top of the products and services available to help you meet the needs of your business customers.

The Federal Reserve Banks provide a variety of products to assist you with serving your small to medium size business customers. We are a trusted provider of cost effective options that can help you expand service levels to your well-established customer base or to help you develop and implement the necessary tools to expand your outreach to new business entities.

Below are some service solution sets for common business banking concerns. Do any of these challenges sound familiar to you? If so, follow the link to review the solutions available from the Federal Reserve Banks.

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I want to help my customers address operational gaps and inefficiencies

My customers need timely and actionable information. I am interested in solutions that will better serve my customers.

Find out how financial institutions are using automated ACH reports and alerts for their ACH originators to improve their customer services and relationships.

  • Do you offer ACH origination services to your business banking customers or originate entries, such as loan payments or P2P transactions, on behalf of your members? Then take a look at alerts on ACH returns and NOCs for originators.
  • Are your customers concerned about fraud and how it might be affecting them? Then take a look at alerts on incoming ACH transactions of interest.
  • Have you ever received a frantic phone call from your customer on Friday morning saying they forgot to send their payroll file? Then take a look at Same Day ACH.
  • Learn more about ACH services
    • Alerts on ACH Return Items or Notifications of Change (NOCs) for originators
    • Automated Remittance Reports (addenda/electronic data interchange) (EDI) for ACH customers
    • Alerts on incoming ACH transactions of interest
    • Same Day ACH
    • ACH Received Entries Detail Report (daily, weekly, monthly)
    • ACH Originated Entries Detail Report (daily, weekly, monthly)
    • ACH Originated Batch Report (PDF) (Daily, monthly)

Find out how institutions are creating wire transfer activity reports for their business customers to improve their customer services and relationships.

Do you want to provide your customers with a daily, weekly or monthly listing of key information related to their wire transactions?

Would you like to expedite processing of returns or collection of high dollar checks to help reduce fraud exposure?

I want to help my institution reduce risk for my business customers and help my customers recognize their own potential risks

I want to engage my business customers to help them curtail risk. Help your customers help themselves!

Do you offer ACH origination services to your business banking customers? Then take a look at alerts on ACH returns and NOCs for originators. Do you want to proactively notify your commercial customers of incoming ACH entries, in particular those bearing greater risk; i.e. large-dollar debits, payments from specific vendors, WEB and TEL entries etc.? Then take a look at alerts on incoming ACH transactions of interest.

Are you interested in separating check clearing from your customers’ main accounts to help protect their working accounts?

I want to learn about “Know Your Customer” (KYC) tools and options we have to help reduce our institution’s risk

Can there be too many layers of ACH risk monitoring when it comes to the safety of your institution and customers? Take a look at another layer as provided by ACH origination risk monitoring. Do you know if your business customer changed their ACH origination behavior? Take a look at the Return Ratio Report. Do you want to call the customer with the solution before they call you? Take a look at automatic alerts of potential risk for an RDFI.

  • Learn more about ACH services
    • ACH Origination Risk Monitoring
    • Automated Alerts of Potential Risk for an RDFI
    • Tools to Help You Know Your Customers (KYC)
      • Return Ratio Report
      • SEC Code Report
      • ACH Received Entries Detail Report (daily, weekly, monthly)
      • ACH Originated Entries Detail Report (daily, weekly, monthly)
      • ACH Originated Batch Report (daily, monthly)
      • Return Reason Report

Do you have an easy way to recognize increased/decreased wire activity related to your commercial customers? Do you need historical data for credit committee reviews?

Do you want to speed up check clearing to reduce risk? Are you interested in expediting receipt of returns to help protect your customers and your institution?

Note: A dollar sign at the end of a service description indicates the service may provide a revenue-generating opportunity depending on whether your institution chooses to charge fees for provision of such services. Charging a fee is strictly a business decision for your institution, and the revenue opportunity section is provided for general information only.

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