About
SPOTLIGHT
Financial Services Leadership Team
Federal Reserve Financial Services (FRFS) provides payment services to financial institutions across the country including FedLine® Solutions, FedNow®, Fedwire® Funds, Fedwire Securities, National Settlement, FedCash®, FedACH® and Check Services. The FRFS leadership team is responsible for this integrated set of Federal Reserve payment services and ensuring the Fed continues to drive payment innovation and provide a robust and unified customer experience across our financial service offerings.
Mark Gould
Chief Payments Executive
Mark serves as the Federal Reserve Financial Services’ chief payments executive. He is responsible for the Federal Reserve’s full portfolio of cash, retail, wholesale and instant payment services across the United States.
Mark’s career began in the Retail Payments Division of the Federal Reserve Bank of San Francisco. From February 2014 to 2021, he served as the chief operating officer and first vice president of the San Francisco Fed. From this position, he led the Federal Reserve System’s Cash Product Office, which oversees the processing, quality and distribution of U.S. currency domestically and internationally. Mark began his role as FRFS chief payments executive in March 2021. During his career, Mark has provided executive leadership to a range of Bank functions at the intersection of payments, technology, strategy and operations.
Randy Balducci
Chief of Enterprise Services
Randall (Randy) leads the team responsible for providing critical FRFS business functions, including strategic planning, finance, people, legal, vendor management, and risk management and compliance.
Randy began his Fed career at the Federal Reserve Bank of St. Louis and has worked in various financial, operational and Treasury leadership roles throughout the Federal Reserve System. Most recently, Randy was a senior vice president and FedNow Service portfolio management executive, where he led business and technology portfolio management for the FedNow Service, as well as portfolio reporting, communications, and risk management and compliance.
Amy Burr
Chief Product and Relationship Officer
Amy Burr leads the team responsible for delivering our portfolio of payments products and services, with a focus on delivering an exceptional customer experience for the full range of financial institutions we serve. In addition, she leads FRFS customer and industry relations, marketing communications, research, and the Federal Reserve’s payment system improvement initiatives.
Prior to her current role, Amy headed FRFS’ Product and Revenue Management function and established the Operations Strategy team. She also worked as product office head and acting product manager in the Wholesale Product Office (WPO), where she oversaw all aspects of the Fedwire Funds, Securities, and National Settlement Services. Prior to joining the WPO, she led policy and strategy initiatives in the Cash Product Office (CPO). Amy also spent a year on secondment to the Board of Governors, where she led the Banknote Issuance and Currency Operations team.
Nick Stanescu
Chief FedNow Executive
Nick leads the team that runs the FedNow Service including technology, product and portfolio management functions. His team is responsible for expanding the FedNow Service’s network and volume, as well as delivering new service functionality.
He began his career at the Federal Reserve Bank of New York and held leadership roles in Fedwire Funds and National Settlement Services, Information Security and the Federal Reserve’s National Incident Response Team. Most recently, Nick served as the FedNow business executive with the Federal Reserve Bank of Boston. In this role, he led product management, industry readiness and business operations for the new service.
Hailie Turner
Chief of Staff and Enterprise Strategy
Hailie leads the Office of the Chief Payments Executive (OCPE) and the teams responsible for enterprise governance, executive engagement for the Chief Payments Executive, internal communications, and strategy.
Luke Woodward
Chief of Payments Operations
Luke leads the team responsible for payments operations and customer support, including FedNow, FedACH, Check, Fedwire Funds, Fedwire Securities and the National Settlement Service.
He began his Fed career at the Federal Reserve Bank of Kansas City as assistant vice president within the Treasury Services and Technology Support Division. He has since held leadership roles in payments strategy, research and wholesale operations. Most recently, Luke was head of FRFS operations.
Kathleen Young
Chief of FedCash Services
Kathleen leads the team responsible for providing guidance and support to 28 Reserve Bank Cash offices, including national currency and coin management, and implementation of the NextGen Program that invests in the future of the cash supply chain by modernizing and maintaining the fleet of cash processing machines and sensors.
Over the course of her career, Kathleen has taken on a variety of roles with increasing responsibility and developed cross-functional knowledge within the Cash Product Office, ITS Central Services and National IT, the Customer Relations and Support Office, Retail Payments Office, and with the Atlanta and San Francisco Reserve Banks.