Contact
The Federal Reserve Banks are committed to providing you with the support you need when using our services. Use “Find Your Contacts” to create a directory customized to your ABA or find contact information by service area below.
Find Your Contacts
Click the “Search by ABA” button below to enter your institution’s ABA number for a customized list of support contacts, including your relationship manager.
Contacts by Product
FedLine® Solutions
Federal Reserve Bank Services Support Center – FedLine Solutions
Assistance with specialized technical support and service setup related to FedLine® Solutions.
Relationship Manager Contacts
Assistance with your account and Federal Reserve Financial Services.
Accounting Services
Assistance with account balance confirmation requests.
Account open coordinators provide assistance to financial institutions during the account open process.
Accounting Services Customer Support.
Assistance with correspondent/respondent changes (OC 1 – Appendix 2) and Accounting Information Services (AIS), including Account Management Information (AMI), the daily Statement of Account, and AIS Data files; and AIS Subscription Forms.
P: (800) 309-6156
Billing Operations Site and Service Charge Information
For questions about monthly Statement of Service Charges and the Service Charge Information application.
P: (800) 309-6156
Certificate of Resolution/Official Authorization List
For questions and assistance with Certificate of Resolution and the Official Authorization List.
Assistance with Capital Stock.
Assistance for financial institutions going through a merger or operations consolidation.
Central Bank
Central Bank Business Continuity Contacts
Alternate contact numbers in case of a Federal Reserve office relocation.
Credit Risk Management Contacts
Assistance with credit risk management.
Excess Balance Account District Contacts
Assistance with excess balance accounts.
Reporting Central District Contacts
Assistance with Reporting Central accounts.
Reserves Central District Contacts
Assistance with reserves administration enhancements.
Term Deposit Facility District Contacts
Assistance with the Term Deposit Facility.
FedACH® and Check Services
Federal Reserve Bank Services Support Center – FedACH and Check Services
Assistance with questions related to processing payments, testing and maintaining integrity of the FedACH and Check Services. Assistance with FedACH Risk®, FedPayments® Insights, FedPayments Reporter, and FedDetect® Duplicate Treasury Check Notifier Services, as well as Canadian Check processing and Foreign Check collection service, Check Adjustments, return items and exchange rates.
FedCash® Services
Assistance with FedCash Services, including ordering forms and supplies.
Cash Business Continuity Contacts
Alternate contact numbers in case of a Federal Reserve office relocation.
FedNow® Service
Federal Reserve Bank Services Support Center – FedNow Service
Assistance with questions related to processing messages, reports, testing and other general inquiries. For questions about enrolling in or implementing the FedNow Service, please contact your relationship manager.
P: (833) 377-7827
Fedwire® Funds and Fedwire Securities Services
Federal Reserve Bank Services Support Center – Fedwire Services
Assistance with individual transactions, funds subsidiary statements, research requests, problems with rejected messages, service setup and general funds transfer inquiries.
Assistance with any questions regarding Fedwire Services testing.
National Settlement Service
Operations and Testing Support
Federal Reserve Bank of New York – EROC
100 Orchard Street, Funds Transfer Dept – 1st
East Rutherford, NJ 07073
P: (833) 377-7827
U.S. Department of the Treasury Services
Customer Support for Redeemed Savings Bond Clearing
Savings Bonds (Consumers) (Off-site)
The U.S. Treasury provides information on purchasing and managing savings bonds and other Treasury securities.
Savings Bond Customer Support Contacts
Separately Sorted Savings Bonds Processing Site Addresses
U.S. Mail, FedEx, UPS and other couriers:
Federal Reserve Bank of Atlanta
Check Department-Savings Bond Processing
1000 Peachtree Street NE
Atlanta, GA 30309-4470
Treasury Retail Securities Site
Assistance with the processing of Savings Bonds.
P: (844) 284-2676
Media Contacts
- The FedNow Service – FedNow.Media@chi.frb.org
- Federal Reserve Financial Services – FRFS.Media@chi.frb.org
Speaker Requests
- Conferences, Webinars and Other Events – Request a Speaker from FRFS
Webmaster
If you have questions about the site or would like to provide us feedback, including comments and/or suggestions for future enhancements, please send us an email.
As part of our continued efforts to deliver timely information you need from the Federal Reserve Banks, we recently began a calling program to verify customer contact information. Financial Institutions may receive a call from a Federal Reserve Bank representative to update their contact information in our database.