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Quinte - Operational Advantage in the Digital Age

Quinte Financial Technologies

Solution(s): CaseHUB
Website(s): quinteft.com (Off-site)
Contact: Chris Poor, chris.poor@quinteft.com

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Services and products to support the FedNow® Service

Financial institutions implementing the FedNow Service require operational systems that can keep pace with continuous payment activity while maintaining visibility and control across payment-related processes. CaseHUB supports this need through an enterprise case management and orchestration platform designed for financial institutions. It centralizes the intake, tracking and resolution of cases associated with digital payment activity within a unified system. Configurable workflows manage the case lifecycle from initiation through investigation and resolution, ensuring structured documentation, defined timelines and centralized audit trails. By replacing fragmented tools such as spreadsheets, emails and disconnected systems, the platform provides financial institutions with consistent oversight of operational processes. CaseHUB supports cases originating from multiple electronic payment channels commonly used by financial institutions, including ACH, ATM, POS, bill pay, etc., linked to deposit accounts. Consolidating these activities into a single platform enables teams to manage investigations and documentation with greater coordination and transparency. To further support financial institutions operating in dynamic payment environments, ServiceDESK is an embedded feature of CaseHUB, accelerating adoption, insight and automation across case management workflows. By reinforcing performance within operational processes, it helps financial institutions maximize the value of the platform while strengthening workflow efficiency and visibility into case activity.

Segment type(s)

  • Financial Institution Service Provider

Solution type(s)

  • Risk Management and Fraud Services

Use cases/markets served

  • Other

FedNow functionality supported

  • Back Office/Treasury Management Services
  • Fraud Prevention/Monitoring Service

Ability to integrate with outside core processing solutions

  • N/A

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