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How to contact Federal Reserve Financial Services customer service

General

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September 2, 2025

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There is a wealth of resources about FRFS available on FRBservices.org® — including information on whom to turn to for your support needs. Visit our streamlined contact page to quickly locate a customized list of contact information for your institution to use.

Find My Contacts

On the contact page, search your institution’s nine-digit Routing Transit Number (RTN) to access a complete list of contacts. You’ll find email addresses and/or phone numbers for your relationship manager, your local Reserve Bank and each service the Fed offers.

ACTION ITEM: Bookmark the contact page for ease of use and save a printed copy of your contacts to help you maintain business continuity during disruptions.

Don’t know which number to call? Don’t worry! Start by contacting our main support number at P: (833) 377-7827. Our trained support staff will route you to the area best suited to answer your question.

Current Issue

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Conference Connection: Advancing payment innovation at fall 2026 events

Education and Resources

Conference Connection: Advancing payment innovation at fall 2026 events
U.S. Currency Program now producing nonsequential $1, $2, $5, $20 straps

Cash

U.S. Currency Program now producing nonsequential $1, $2, $5, $20 straps
New educational resources in Account Takeover Fraud Mitigation Toolkit

Risk Management

New educational resources in Account Takeover Fraud Mitigation Toolkit
FedNow® discount program: Accelerating the next wave of instant payment adoption

FedNow Service

FedNow® discount program: Accelerating the next wave of instant payment adoption
Streamline your ACH operations: A guide to FedACH® APIs

FedLine Solutions

Streamline your ACH operations: A guide to FedACH® APIs
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FINANCIAL SERVICES

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TREASURY SERVICES

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RESOURCES

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