Exception Resolution Service Status Report (ACH Only)
The Exception Resolution Service Status Report is available to FedLine Solutions customers with access to the Exception Resolution Service application as a menu option. It will provide financial institutions with a daily recap of the exceptions where they are the Requesting Exception Resolution Service Participant (Requestor) or Responding Exception Resolution Service Participant (Responder) and reflect all requests that are pending an action from the financial institution. The report is generated at the end of each processing day and provides information on the status of ACH exception requests submitted or received. Please note that each report is only available for viewing and downloading for three (3) business days, after which time it is deleted. Customers may select from a list of reports for that three (3) day period.
The Exception Resolution Service Status Report will generally contain two sections:
- ACH Exception Cases Requiring Action by <ABA> – contains a list of cases where the Requestor is waiting for a response from the owner of the status report <ABA>.
- ACH Exception Cases Opened by <ABA> – contains a list of cases opened by the status report owner <ABA> and are awaiting response by the Responder.
A customer may or may not have case information reflected in both sections of the report. If there is no case information to reflect in a section, the section will appear blank. If there is no case information to reflect in either section, a report will not be generated and the following message will be received when a date is selected to retrieve the report: Message(s) not found using the search criteria entered.
Response Due Date – Date listed is ten (10) business days from the last action on the case. If no further action is received, the case will be automatically resolved on the Response Due Date.
SLA (Service Level Agreement) Date – Date listed is ten (10) business days from the date the case was opened. This date allows customers to measure responses against external response guidelines, such as NACHA’s Operating Rules (Off-site).
Select a Case Type
- Converted Check Copy (CCC)
- General (GNRL)
- Instant Payment General (IPGN)
- Non-Receipt Claim (NRC)
- ODFI Request for Return (ODRR)
- Originator Contact Information (OCI)
- Payment Trace Request (PTR)
- RDFI Request for Late Return Acceptance (RDLR)
- Request for Proof of Debit Authorization (RPDA)
- Written Statement of Unauthorized Debit (WSUD)