Customer Contact Centers

The Customer Contact Center (CCC) sites provide both technical and service setup support for FedLine® access solutions, as noted below.

Contacts
Atlanta, Boston, Chicago, Kansas City, New York and
Philadelphia Districts		 Contact Information
Technical Support
  • Using, installing or navigating a service
  • Reporting a problem with a service
  • Password resets or other credential issues
  • General questions about FedLine access solutions
  • Completing or submitting forms and assistance with navigating the financial services
  • Phone: (800) 333-2690 or
  • (816) 881-2690, Option 1
  •  
  • Fax: (866) 333-2589 or
  • (612) 629-4219
  •  
  • Email: ccc.technical.support@kc.frb.org
  •  
  • Hours: 6:30 a.m. - 8:00 p.m. CT, Monday - Friday
Service Setup
  • Setting up or changing access to a service used by your institution
  • Confirming or changing a production date for your organization
  • Returning a call from one of our coordinators (enter the Group ID provided)
  • Phone: (800) 333-2690 or
  • (816) 881-2690, Option 2
  •  
  • Fax: (800) 485-6089 or
  • (612) 629-4203
  •  
  • Email: ccc.coordinators@kc.frb.org
  •  
  • Hours: 7:00 a.m. - 7:00 p.m. CT, Monday - Friday
  •  
  • Address:
  • P.O. Box 219416
  • Kansas City, MO 64121-9416
Computer Interface & FedLine Direct® Support
Contacts
Cleveland, Dallas, Minneapolis, Richmond, San Francisco and
St. Louis Districts		 Contact Information
Technical Support
  • Using, installing or navigating a service
  • Reporting a problem with a service
  • Password resets or other credential issues
  • General questions about FedLine access solutions
  • Completing or submitting forms and assistance with navigating the financial services
  • Phone: (888) 333-7010 or
  • (612) 204-7010 Option 1
  •  
  • Fax: (866) 281-1060 or
  • (612) 629-4079
  •  
  • Email: ccc.technical.support@mpls.frb.org
  •  
  • Hours: 6:30 a.m. - 8:00 p.m. CT, Monday - Friday
Service Setup
  • Setting up or changing access to a service used by your institution
  • Confirming or changing a production date for your organization
  • Returning a call from one of our coordinators (enter the Group ID provided)
  • Phone: (888) 333-7010 or
  • (612) 204-7010 Option 2
  •  
  • Fax: (800) 660-7856 or
  • (612) 629-4200
  •  
  • Email: ccc.coordinators@mpls.frb.org
  •  
  • Hours: 7:00 a.m. - 7:00 p.m. CT, Monday - Friday
  •  
  • Address:
  • P.O. Box 9130
  • Minneapolis, MN 55480-9130
Computer Interface & FedLine Direct Support

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