Customer Contact Centers

The Customer Contact Center (CCC) sites provide both technical and service setup support for Federal Reserve Bank access solutions, as noted below.

Contacts
Atlanta, Boston, Chicago, Kansas City, New York and
Philadelphia Districts		 Contact Information
Technical Support
  • Using, installing or navigating a service
  • Reporting a problem with a service
  • Password resets or other credential issues
  • General questions about access solutions
  • Completing or submitting forms and assistance with navigating the financial services
  • Phone: (800) 333-2690 or
  • (816) 881-2690, Option 1
  •  
  • Fax: (866) 333-2589 or
  • (612) 629-4219
  •  
  • Email: ccc.technical.support@kc.frb.org
  •  
  • Hours: 6:30 a.m. - 8:00 p.m. CT, Monday - Friday
Service Setup
  • Setting up or changing access to a service used by your institution
  • Confirming or changing a production date for your organization
  • Returning a call from one of our coordinators (enter the Group ID provided)
  • Phone: (800) 333-2690 or
  • (816) 881-2690, Option 2
  •  
  • Fax: (800) 485-6089 or
  • (612) 629-4203
  •  
  • Email: ccc.coordinators@kc.frb.org
  •  
  • Hours: 7:00 a.m. - 7:00 p.m. CT, Monday - Friday
  •  
  • Address:
  • P.O. Box 219416
  • Kansas City, MO 64121-9416
Computer Interface & FedLine Direct® Support
Contacts
Cleveland, Dallas, Minneapolis, Richmond, San Francisco and
St. Louis Districts		 Contact Information
Technical Support
  • Using, installing or navigating a service
  • Reporting a problem with a service
  • Password resets or other credential issues
  • General questions about access solutions
  • Completing or submitting forms and assistance with navigating the financial services
  • Phone: (888) 333-7010 or
  • (612) 204-7010 Option 1
  •  
  • Fax: (866) 281-1060 or
  • (612) 629-4079
  •  
  • Email: ccc.technical.support@mpls.frb.org
  •  
  • Hours: 6:30 a.m. - 8:00 p.m. CT, Monday - Friday
Service Setup
  • Setting up or changing access to a service used by your institution
  • Confirming or changing a production date for your organization
  • Returning a call from one of our coordinators (enter the Group ID provided)
  • Phone: (888) 333-7010 or
  • (612) 204-7010 Option 2
  •  
  • Fax: (800) 660-7856 or
  • (612) 629-4200
  •  
  • Email: ccc.coordinators@mpls.frb.org
  •  
  • Hours: 7:00 a.m. - 7:00 p.m. CT, Monday - Friday
  •  
  • Address:
  • P.O. Box 9130
  • Minneapolis, MN 55480-9130
Computer Interface & FedLine Direct Support

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