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End User Authorization Contact (EUAC) Support Page for FedLine Web® and FedLine Advantage® EUACs

The EUAC Support Page provides information to organizations about the responsibilities of EUACs in order to help you assign this authority to individuals within your organization. Additionally, the EUAC Support Page is intended to provide resources to existing EUACs, helping them manage Subscribers within their organizations. Whether your organization is just getting started or you have been an EUAC for many years, the EUAC Support Page provides access to valuable resources to assist with this responsibility.

Identifying EUACs within your organization

The EUAC Support Page is a starting point if you would like to understand the responsibilities of an EUAC to help identify individuals within your organization who should have this authority. This page also provides a high-level overview of the steps required to become an EUAC.

Onboarding new EUACs

The page is a resource if you have been assigned the role of EUAC and would like to initiate the onboarding process. The steps required to become an EUAC are provided in the EUAC Onboarding Check List below along with information on where to find the forms, guides and other resources for new EUACs.

Existing EUACs

If you are already an EUAC, this page is a helpful tool providing valuable resources to assist you in performing your EUAC responsibilities.

Information available on the EUAC Support Page includes:

  • EUAC Responsibilities
  • Subscriber Access Levels
  • EUAC Onboarding Check List
  • Additional Information

Note: If you are a FedLine Direct® or FedLine Command® EUAC, you can find information on the FedLine® Solutions Forms page.

EUAC Responsibilities

EUACs are the primary contacts between their organizations and the Federal Reserve Banks.  One of the most important responsibilities of an EUAC is managing Subscriber access to the services and applications offered by the Federal Reserve Banks via the FedLine Advantage and FedLine Web Solutions. EUACs are also responsible for ensuring that all FedLine Advantage and FedLine Web Subscribers in their organizations are familiar with and comply with the security procedures and responsibilities that are applicable to the FedLine Solution they use. This information is provided in documentation that can be found via the EUAC Center along the left navigation of FedLine Home. EUACs are responsible for establishing Subscribers and their credential access to services/applications. EUACs are also responsible for monitoring Subscriber access to ensure that it remains appropriate and still meets the organization’s business needs.

Use of all Federal Reserve Bank Services is governed by the applicable Operating Circulars. The terms under which an organization may electronically access these services are provided in Operating Circular 5 and the Certification Practice Statement. It is the EUAC's responsibility to ensure that their organization reviews its internal controls and procedures to ensure that appropriate safeguards are in place when using FedLine® Solutions.

Failure to appropriately manage your organization's Subscribers could result in monetary loss and other negative consequences for your organization and may constitute a violation of your organization's electronic access agreement and/or security and control procedures agreement with the Federal Reserve Banks, as indicated in Operating Circular 5.

Alternate EUAC Responsibilities

An Alternate EUAC must be identified on the EUAC form for all EUAC requests. The Alternate EUAC identified on the EUAC form is responsible for:

  • Receiving the credential components for the EUAC indicated in Section 3.1 of the EUAC form
  • Distributing tokens or credential information to the EUAC indicated in Section 3.1

The Alternate EUAC:

  • May receive email notifications when changes are made to the EUAC profile indicated in Section 3.1 of the EUAC form, including profile changes.
  • Must be an existing EUAC and the Alternate EUAC’s profile information must match the information on file with the Federal Reserve Banks. Section 3.3 cannot be used to make changes to the Alternate EUAC’s profile. An EUAC form is required to make EUAC profile changes, with the changes being indicated in section 3.1.

Subscriber Access Levels

To assist your organization in determining which services you may need and the corresponding Subscriber access levels, refer to the Subscriber Access Levels Descriptions.

EUAC Onboarding Check List

Once your organization has identified who will serve as EUACs, the steps outlined below must be completed to obtain EUAC credentials and, if applicable, get your organization set up to begin using FedLine services.

Note: Organizations are required to identify a minimum of two EUACs.

EUAC Center in FedLine Home

A more comprehensive EUAC Onboarding Kit is available via the EUAC Center in FedLine Home. Once EUACs are authorized and credentialed, they can access the EUAC Center by logging in to FedLine Home.

FedLine Web EUACs can log in to FedLine Home by clicking the Access FedLine Home button on the Access FedLine Web page on

FedLine Advantage EUACs can log in to FedLine Home by double-clicking on the FedLine Connection Utility icon that was installed on their desktop during the setup process and following the prompts.

Additional Resources

If you have questions or would like additional information regarding the EUAC onboarding process, please contact the Customer Contact Center (CCC) at (888) 333-7010.

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