Financial Services Leadership Team
Chief Payments Officer
Mark serves as the Federal Reserve Financial Services’ chief payments executive. He is responsible for the Federal Reserve’s full portfolio of cash, retail, wholesale and instant payment services across the United States.
Mark's career began in the Retail Payments Division of the Federal Reserve Bank of San Francisco. From February 2014 to 2021, he served as the chief operating officer and first vice president of the San Francisco Fed. From this position, he led the Federal Reserve System’s Cash Product Office, which oversees the processing, quality, and distribution of U.S. currency domestically and internationally. Mark began his role as FRFS chief payments executive in March 2021. During his career, Mark has provided executive leadership to a range of Bank functions at the intersection of payments, technology, strategy and operations.
Chief of Product and Relationship Management
Shonda leads integrated product development for the Federal Reserve’s portfolio of payment products and FRFS engagement and communications with financial institutions and the industry more broadly, including customer relations, customer experience, marketing and research, and the Federal Reserve’s payment system improvement initiatives.
Her Fed career began at the Federal Reserve Bank of Dallas as a management intern and pivoted to the Federal Reserve Bank of Chicago to join the then forming national customer relations and support area. Throughout her career, Shonda has brought a customer-focused approach to leadership responsibilities in FRFS customer and industry relations, marketing and the FedLine® network.
Chief of Diversity, Equity and Inclusion (DE&I)
Lonnie leads the design, implementation, and execution of DE&I practices supporting the Federal Reserve Financial Services strategic goals to create an environment where DE&I is embedded in all aspects of our culture and business.
Lonnie has more than 30 years of experience in strategic human resources with a focus on DE&I to improve workforce planning, performance, efficiency, and employee engagement in large organizations.
Chief Information Officer (CIO)
Tracy leads the team responsible for the FRFS technology strategy and execution. She drives the planning, design, implementation and delivery of critical payment access solutions and applications, with an emphasis on digital transformation and innovation.
She began her career with the Federal Reserve Bank of Chicago. Her tenure with the Federal Reserve has encompassed multiple areas of management responsibility within bank supervision, application development, program management, operations, security, business continuity and risk management.
Chief of Enterprise Services
Kim leads the team responsible for the functions necessary in supporting the FRFS business, including strategic planning, risk, and compliance, which in turn drive finance and investment priorities.
She began her career at the Omaha Branch of the Federal Reserve Bank of Kansas City. Most recently, Kim was the chief administrative officer (CAO) of the FedNow Service. Throughout her career, Kim has held leadership roles in the payment strategies cash services, customer support, human resources, and information technology areas.
Chief FedNow Executive
Nick leads the team that runs the FedNow Service including technology, product and portfolio management functions. His team is responsible for expanding the FedNow Service’s network and volume, as well as delivering new service functionality.
He began his career at the Federal Reserve Bank of New York and held leadership roles in Fedwire Funds and National Settlement Services, Information Security and the Federal Reserve’s National Incident Response Team. Most recently, Nick served as the FedNow business executive with the Federal Reserve Bank of Boston. In this role, he led product management, industry readiness and business operations for the new service.
Chief of Payments Operations
Cheryl leads the team responsible for payments operations and customer support, including FedNow, FedACH, Check, Fedwire Funds, Fedwire Securities, and the National Settlement Service.
She has spent her entire career with the Fed since joining the Federal Reserve Bank of St. Louis as a management trainee. Since then, has held responsibilities for FedACH operations and automation, as well as senior leadership for the Check and FedACH Services business and product strategy, information technology, operations and customer support.
Chief of FedCash Services
Kathleen leads the team responsible for providing guidance and support to 28 Reserve Bank Cash offices, including national currency and coin management, and implementation of the NextGen Program that invests in the future of the cash supply chain by modernizing and maintaining the fleet of cash processing machines and sensors.
Over the course of her career, Kathleen has taken on a variety of roles with increasing responsibility and developed cross-functional knowledge within the Cash Product Office, ITS Central Services and National IT, the Customer Relations and Support Office, Retail Payments Office, and with the Atlanta and San Francisco Reserve Banks.
Director of the Office of the Chief Payments Executive
Margaret (Marg) is a senior advisor to Mark Gould and leads the Office of the Chief Payments Executive. She is responsible for governance coordination and executive communications.
Marg began her Fed career with the Federal Reserve Bank of San Francisco and has held leadership responsibilities for financial institution supervision and, most recently, in the Federal Reserve System’s national cash services.