Exception Resolution Service Case Types
The quick reference guide provides up-to-date information on each Exception Resolution Service case type, including a description, proper usage, reporting time frames, the Federal Reserve Banks’ action steps and field requirements. We encourage you to bookmark this page and refer to it frequently to be sure you have the most current guidelines and procedures for submitting exceptions to the Federal Reserve Banks.
The following links provide specific information for each case type.
Select a Case Type
- Converted Check Copy (CCC)
- General (GNRL)
- Non-Receipt Claim (NRC)
- Instant Payment General (IPGN)
- ODFI Request for Return (ODRR)
- Originator Contact Information (OCI)
- Payment Trace Request (PTR)
- RDFI Request for Late Return Acceptance (RDLR)
- Request for Proof of Debit Authorization (RPDA)
- Written Statement of Unauthorized Debit (WSUD)