General (GNRL)

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Case Type Description | Proper Usage

General (GNRL) – Used by an originating depository financial institution and/or a receiving depository financial institution (ODFI/RDFI) to exchange information with another depository financial institution. The information contained within the case cannot contain transaction details of an ACH entry.

If you need to send a GNRL, submit an exception request to the Federal Reserve Banks.

Information about General (GNRL) Federal Reserve Banks’ case reporting time frames and actions.
If Then the Federal Reserve Banks will
The Requestor is a Full-Service Participant* and the Responder is a Full-Service Participant or a Partial Service Participant* of the Exception Resolution Service Send a same day acknowledgement to the Requestor if received by 8:00 p.m. ET

Send a new exception case to the Responder
No response is received from the Responder after 10 business days from receipt of the request Send a cancellation message to the Requestor and close the case
The Requestor receives a response and no action is taken by the Requestor after 10 business days from receipt of the response Close the case
The Requestor is not a Full-Service Participant of the Exception Resolution Service Send a cancellation message to the Requestor and close the case
The Responder is not a Participating Bank of the Exception Resolution Service Send a cancellation message to the Requestor and close the case

*Refer to the General Notes section for the definitions of the Exception Resolution Service Participant roles.

Required Fields

Information about General (GNRL) required field names.
Field Name Field Description
Case Type The investigation type that is being sent - GNRL.
Requestor ABA The nine-digit routing number of the institution that is submitting the exception request to the Federal Reserve Banks.
Responder ABA The nine-digit routing number of the institution that will receive the exception request from the Federal Reserve Banks.
Contact Name The name of an individual who could be contacted regarding the submission of the exception request.
Telephone Number / Extension The telephone number of the Requestor; to be used if there was a question regarding the exception request.
Reference Number The reference number assigned to the exception as it is known by the Requestor of the message.