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Case Type Description | Proper Usage
General (GNRL) – Used by an originating depository financial institution and/or a receiving depository financial institution (ODFI/RDFI) to exchange information with another depository financial institution. The information contained within the case cannot contain transaction details of an ACH entry.
If you need to send a GNRL, submit an exception request to the Federal Reserve Banks.
|If||Then the Federal Reserve Banks will|
|The Requestor is a Full-Service Participant* and the Responder is a Full-Service Participant or a Partial Service Participant* of the Exception Resolution Service||Send a same day acknowledgement to the Requestor if received by 8:00 p.m. ET
Send a new exception case to the Responder
|No response is received from the Responder after 10 business days from receipt of the request||Send a cancellation message to the Requestor and close the case|
|The Requestor receives a response and no action is taken by the Requestor after 10 business days from receipt of the response||Close the case|
|The Requestor is not a Full-Service Participant of the Exception Resolution Service||Send a cancellation message to the Requestor and close the case|
|The Responder is not a Participating Bank of the Exception Resolution Service||Send a cancellation message to the Requestor and close the case|
*Refer to the General Notes section for the definitions of the Exception Resolution Service Participant roles.
|Field Name||Field Description|
|Case Type||The investigation type that is being sent - GNRL.|
|Requestor ABA||The nine-digit routing number of the institution that is submitting the exception request to the Federal Reserve Banks.|
|Responder ABA||The nine-digit routing number of the institution that will receive the exception request from the Federal Reserve Banks.|
|Contact Name||The name of an individual who could be contacted regarding the submission of the exception request.|
|Telephone Number / Extension||The telephone number of the Requestor; to be used if there was a question regarding the exception request.|
|Reference Number||The reference number assigned to the exception as it is known by the Requestor of the message.|
Select a Case Type
- Converted Check Copy (CCC)
- General (GNRL)
- ODFI Request for Return (ODRR)
- Originator Contact Information (OCI)
- Payment Trace Request (PTR)
- RDFI Request for Late Return Acceptance (RDLR)
- Request for Proof of Debit Authorization (RPDA)
- Written Statement of Unauthorized Debit (WSUD)